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Everything posted by Mainard
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Lasting Repercussions from April Issue
Mainard replied to cgtracydms's topic in Malwarebytes for Windows Support Forum
Hello cgtracydms, I have updated your private message. I will close topic as you are being assisted with corporate support. Thank you very much. -
Annoying strange browser behavior?
Mainard replied to ineedhelp11's topic in Resolved Malware Removal Logs
I opened this topic as per requested by user. -
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Windows Key + X is my favorite thing ever for Windows 8. I love the New Start Screen, and just clicking windows key and typing the app I want is what I use. Then I dock stuff into the Start Menu for things I can just quickly launch. Then shutdown is just simply Windows Key + I, then a click. I'm very much in favor of Windows 8. I hope they can disable this new button...
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Hello MikeRepairsComputers, We do take ownership of folders prior to restoring the files when running our fix. It seems like something has gone wrong within the system. Please contact our support helpdesk so that they can provide alternate fixes for the issue you are experiencing. Thank you.
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Continued malwarebytes pc aftermath
Mainard replied to jackwnoe's topic in Malwarebytes for Windows Support Forum
Hello Jackwnoe, Do you have a errors.txt file after running the fix batch file? If so can you copy/paste the contents in your next reply? Thank you. -
False positive Trojan.Downloader.ED Aftermath
Mainard replied to kaschacht's topic in Malwarebytes for Windows Support Forum
Hello Jackwnoe, Do you have a errors.txt file after running the fix batch file? If so can you copy/paste the contents in your next reply? Thank you. -
False positive Trojan.Downloader.ED Aftermath
Mainard replied to kaschacht's topic in Malwarebytes for Windows Support Forum
Hello Jackwnoe, The restore all button within MBAM will restore the files to their proper locations, which includes those files for itunes and winamp. IF you are unable to boot into windows please boot into safe mode with networking and run the fix file. IF you have any other questions please create a new topic describing your issue so that you can get 1 on 1 assistance from a forum helper or staff. Thank you. -
False positive Trojan.Downloader.ED Aftermath
Mainard replied to kaschacht's topic in Malwarebytes for Windows Support Forum
Hello kaschacht, Another way to clear the Quarantine list within MBAM is to manually delete the files within MBAM's quarantine folder. This is to be done while knowing full well the files have already been restored to their original location. Thank you. -
With that database and with Protection Module enabled you should not get any detections. Can you please attach your 3 most recent protection module logs? Thank you.
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Hello Stalker90, What database version are you currently using on that system? Thank you.
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I feel tailwaggers is a place to vent off and try to feel better. This tragedy hit home to a lot of users and it puts things in perspective and my thoughts are with those in Boston.
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brickredwoot, Yes, this fix will work on MBAM Enterprise. Thank you.
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Odd... Let's re-download the files. Delete the old fix folder you downloaded. Re-download the file again. Then run the runthis.bat file as admin. Thank you.
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***False positive Trojan.Downloader.ED***
Mainard replied to exile360's topic in Malwarebytes for Windows Support Forum
Ksd68, There may be copies of the same file in your quarantine. You can check manually at the file locations listed within the quarantine tab. Thank you. -
Stealth, Please exit Malwarebytes Anti-Malware's protection module. Then run the fix tool. Thank you.
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Pcooper21, After you ran the fix tool. It may have copies of files already restored from quarantine. You can manually check the file locations and ensure the quarantined file exists in the directory that it states while in the quarantine tab within Malwarebytes Anti-Malware. Thank you.
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Hello Stealth111, Do you have Protection Module still enabled? Did you boot into Safe mode? What OS are you using? Thank you.
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Please read and follow the directions here: http://forums.malwarebytes.org/index.php?showtopic=125138&view=findpost&p=669505 I will try to get your system up and running as soon as possible. Thank you very much.
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updatehelp, Please post an mbam-check log: Create an mbam-check log: Download mbam-check.exe from here and save it to your desktop Double-click on mbam-check.exe to run it, it should then open a log file Please attach the CheckResults.txt file which should now be located on your desktop to your next reply Thank you.