[uninstall failed]

1 hour ago, ofknowledge said:

Hello, I am having trouble with a fresh install of Malwarebytes 3.0. The removal tool does not complete or give the command prompt. Not able to clean up old MB program files. I am running windows 10, 64 bit. I am only now finding out that I should have deactivated my license prior to program uninstall cleanup and reinstall. Fresh install fails, will not overwrite leftover drivers. Can not manually delete driver (mbae64.sys). Reason given by windows is it is being used by another program? Help please.  

 

I

On my system I renamed mbae64.sys by adding a letter in front. I then rebooted my system and then was able to delete it.

Jim 

[Micr$oft Edge & Insider Preview Build WIN10]

What version of MB 3 are you using.

MB released  Component Update 1.0.103 to address that problem with Windows Creators Update a few days ago and was pushed out through MB update service.

Jim 

[Malwarebytes bocking Chrome and Firefox]

I think the problem started with CP 1.0.96 update.

Jim 

[Latest version of Malwarebytes]

When you open the Dashboard, if a scan is running there will be a green moving line under the Scan tab.

Click on Scan and it will show you the scan in progress.

Jim 

[Word and Excel don't work with Malwarebytes 3.0]

You can try this and see if it helps.

Go to Managed Protected Applications under Exploit Protection in Settings and turn off Word and Excel protection.

Jim 

[Malwarebytes bocking Chrome and Firefox]

There is a conflict between Norton Exploit Prevention and MB 3 Exploit Protection.

The work around is to go to Manage Protected Applications under Exploit Protection and turn off FF an Chrome protection.

Malwarebytes is working on this.

Jim 

 

[Clean install of 3.0.6.1469 - 1075]

Tonight I updated to W10 1703  Build 15063.13 and no change with Firefox.

I did notice that Norton keeps turning on its Exploit Prevention so I turned off Firefox Exploit in MB.

MB 3 is working great with this new W10 build.

Jim 

[Clean install of 3.0.6.1469 - 1075]

I have NSBU 22.9.1.12.

Also there was a patch on Thursday 3/30 to fix a toolbar problem affecting IE 11.

Jim

 

 

[Clean install of 3.0.6.1469 - 1075]

It also affects Chrome from this thread.

I don't have Chrome on my system.

https://forums.malwarebytes.com/topic/198702-3061469-1096-kills-chromeextensions/

Jim

[3.0.6.1469-1096 Kills Chrome/Extensions.]

Full credit to Imacri over at Norton Forum.

Jim

[3.0.6.1469-1096 Kills Chrome/Extensions.]

Found a workaround for my Firefox problem in a Norton Forum post. I am running Norton Security and they have an Exploit Prevention feature in their Firewall.

I turned it off in Norton and back on in MB 3 and Firefox is fine.

Jim

[Clean install of 3.0.6.1469 - 1075]

Found a workaround over in Norton Forum.

I am running NSBU 22.9.1.12 and they have in their Firewall an Exploit Prevention feature and turning it OFF clears the problem with Firefox.

I will leave it off in Norton and on in MB 3 to do more testing.

Jim

[Cannot activate my license]

Looks like you are doin it right and I am out of ideas.

Hopefully Collins will come back in.

Sorry I couldn't help more.

Jim

[Cannot activate my license]

Did you use the - marks between each 4 entries?  XXXX-XXXX-XXXX-XXXX and cap letters?

If you did then the key may have gotten blocked.

Jim

[Cannot activate my license]

Did you get a green check on Key also. It should do that after the ID is entered. Both green checkmarks.

Jim

[Cannot activate my license]

When you try and activate it will just show the Key field and there is a check box to select and it will show the ID field.

Is that what you did?

Jim

[Cannot activate my license]

Is your license just a Key or a Key and ID?

Jim

[Cannot activate my license]

The recommend way upgrade from MB 2 to MB 3.

1) Deactivate your license in MB 2.

2) Uninstall MB 2 using Windows Program and Features.

3) Run MB-Clean.

4) Restart Windows.

5) Install MB 3, run update and then Activate MB 3.

Jim

[3.0.6.1469-1096 Kills Chrome/Extensions.]

Go into Exploit Protection and turn off Chrome and see if it helps.

I have a similar problem with Firefox and that fix it for now.

Jim

[Error message trying to install v. 3.0 over previous v. 2.1.4.1018]

Be sure to download the newest version of MB 3.

https://forums.malwarebytes.com/topic/198624-malwarebytes-306-cu4-latest-version/

Jim

 

 

 

[Error message trying to install v. 3.0 over previous v. 2.1.4.1018]

Are you running the Business version of Malwarebytes?

Jim

 

[Clean install of 3.0.6.1469 - 1075]

2 hours ago, dcollins said:

What version of Firefox do you have?

I had 52.0.1 (32-bit) but updated yesterday to 52.0.2 (32-bit)

Jim

[Clean install of 3.0.6.1469 - 1075]

I have gone back to 3.0.6 CU4 as it has less problems than CU3.

I deactivated my license, uninstalled through Widows, ran MB-clean.

Restarted Windows and installed and activated CU4. Did update and scan and then restarted Windows again.

The 1st time I tried Firefox it worked but after that it would hang.

Disabled all extensions and add-ons but did not help.

Turned off Exploit Protection for Firefox and it works fine.

Here is my log.

 

logs.zip

[Clean install of 3.0.6.1469 - 1075]

First 2 are Extensions and last 3 are Plug-ins.

No problems with CP 1.0.75

 

[Clean install of 3.0.6.1469 - 1075]

Exploit Protection killed Firefox. It opens with a partial page with header and toolbars but just spins trying to access any page.

Turned off Exploit Protection for Firefox and it works.

I went back to CP 1.0.75 and no problem with Firefox.

Jim