(I posted earlier, incorrectly on the PC Help section) Got infected with Thinkpoint (Windows XP). Downloaded MalwareBytes, followed the instructions, updated antivrus software and ran MalwareBytes, rebooted. Now I cannot open any file or program on my PC even when logged on as Administrator. Right click. left click, I always get the same error: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." Computer starts and desktop appears normal but files won't open. I can't get online to do the next step of your instructions, which is: "If you're still experiencing issues after running the above procedures then please follow the instructions below. Disable CD-ROM Emulation Software ...etc" So I am stuck. Can't get to the next step, can't send you any logs. I am currently on my laptop, it's the desktop PC that has the problem. thanks for any help you can offer! DY