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jeffce

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Everything posted by jeffce

  1. Hi, I need a log from Farbar Service Scanner please....not FRST. Here are the instructions from post three.... Please run Farbar Service Scanner. Make sure the following options are checked:Internet ServicesWindows FirewallSystem RestoreSecurity CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.----------
  2. Great!! Glad to hear! The quarantine folders will be removed when we uninstall our tools so you don't need to worry about them. Providing there are no other malware related problems... IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN! GREAT JOB!! This infection appears to have been cleared, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- AdwCleaner Double click on AdwCleaner.exe to run the tool again. Click on the Uninstall button.Click Yes when asked are you sure you want to uninstall.Both AdwCleaner.exe, its folder and all logs will be removed.-------------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly. ---------- Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options.Click once on the Security tabClick once on the Internet icon so it becomes highlighted.Click once on the Custom Level button.Change the Download signed ActiveX controls to PromptChange the Download unsigned ActiveX controls to DisableChange the Initialize and script ActiveX controls not marked as safe to DisableChange the Installation of desktop items to PromptChange the Launching programs and files in an IFRAME to PromptChange the Navigate sub-frames across different domains to PromptWhen all these settings have been made, click on the OK button.If it prompts you as to whether or not you want to save the settings, press the Yes button.Next press the Apply button and then the OK to exit the Internet Properties page.2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below: Online Armor Free Agnitum Outpost Firewall Free Comodo Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved. ----------
  3. Please run a new scan with Farbar Service Scanner like you did in Post 3.
  4. ComboFix Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.ComboFix may request an update; please allow it.ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall. ---------- Post the new log and let me know what remaining malware problems you are having.
  5. Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the Desktop as fixlist.txt (Akamai Technologies, Inc.) C:\Documents and Settings\TEMP\Local Settings\Application Data\Akamai\netsession_win.exe(Akamai Technologies, Inc.) C:\Documents and Settings\TEMP\Local Settings\Application Data\Akamai\netsession_win.exeHKU\S-1-5-21-484763869-1606980848-839522115-1254\...\Run: [Akamai NetSession Interface] - C:\Documents and Settings\TEMP\Local Settings\Application Data\Akamai\netsession_win.exe [4489472 2013-06-05] (Akamai Technologies, Inc.) <===== ATTENTIONSearchScopes: HKLM - DefaultScope {0BC6E3FA-78EF-4886-842C-5A1258C4455A} URL = http://search.imgag.com/?appid=wsdt&component=&c=GNWDO59900&sbs=2&sc=2&f=web&vernum=3.1.5.7620&uid=0&did=%7bacbb170b-e153-4e42-9e92-4fecb90a6786%7d&q={searchTerms}SearchScopes: HKLM - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} URL = http://search.imgag.com/?appid=wsdt&component=&c=GNWDO59900&sbs=2&sc=2&f=web&vernum=3.1.5.7620&uid=0&did=%7bacbb170b-e153-4e42-9e92-4fecb90a6786%7d&q={searchTerms}SearchScopes: HKCU - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} URL = http://search.imgag.com/?appid=wsdt&component=&c=GNWDO59900&sbs=2&sc=2&f=web&vernum=3.1.5.7620&uid=0&did=%7bacbb170b-e153-4e42-9e92-4fecb90a6786%7d&q={searchTerms}BHO: No Name - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No FileBHO: No Name - {5C255C8A-E604-49b4-9D64-90988571CECB} - No FileS3 Oefilvc; No ImagePathC:\Documents and Settings\TEMP\Local Settings\Application Data\Akamai\netsession_win.exeC:\Documents and Settings\Copy of teresa brown\Local Settings\Temp\pixsetup.exeC:\Documents and Settings\Copy of teresa brown\Local Settings\Temp\ppadsetup.exeC:\Documents and Settings\Copy of teresa brown\Local Settings\Temp\setup_wm.exeC:\Documents and Settings\Copy of teresa brown\Local Settings\Temp\sp31598.exeC:\Documents and Settings\Copy of teresa brown\Local Settings\Temp\uninst.exe NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply. ---------- Post the log created and let me know if you can access the internet.
  6. No that is not what I am saying.... I am saying that is an option, but let's keep working. Run a new scan with Farbar Service Scanner and post the new log please.
  7. Good...let's check for anything else hiding.... Java Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it: http://java.com/en/download/index.jsp ---------- See this page for instructions on how to clear java's cache. Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) Under Temporary Internet Files, click the Delete Files button.There are three options in the window to clear the cache - Leave ALL 3 CheckedDownloaded Applets Downloaded Applications Installed Applications and AppletsClick OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.Click OK to leave the Java Control Panel.---------- Malwarebytes Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply. ---------- ESET Online Scanner Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.Turn off the real time scanner of any existing antivirus program while performing the online scanTick the box next to YES, I accept the Terms of Use.Click StartWhen asked, allow the activex control to installClick StartMake sure that the option Remove found threats is unticked and the Scan Archives option is ticked.Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.Click ScanWait for the scan to finishWhen the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.Close the ESET online scan, and let me know how things are now.----------
  8. Hi, ComboFix Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.ComboFix may request an update; please allow it.ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall. ---------- Post the new log and let me know how your system is running now.
  9. Thanks for that. ComboFix Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.ComboFix may request an update; please allow it.ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall. ---------- Post the new ComboFix log and let me know how your system is running now.
  10. Is this computer still used for work or is it just for your personal use? If it were yours and you had the disk......after sitting for 6 months and not being used, it seems that you could just reinstall the system. Have a clean new system with everything working properly?
  11. Can you boot to Safe Mode w/ Networking and see if you can connect from there please?
  12. Can you go to Device Manager and see if you have any yellow triangles or warnings of any sort in regards to your Network Interface Card (NIC)?
  13. Since this topic has been reopened....please follow the instructions from post 16.
  14. Please download TDSSKiller Double click TDSSKiller.exePress Start Scan but do nothing else as we are just looking for what is there.If Malicious objects are found, select Skip by changing the Cure dropdown in the upper right.Attach the log in your next replyA copy of the log will be saved automatically to the root of the drive (typically C:\)----------
  15. No please re-run the scan so we have the most recent look at what is on your system. Thanks.
  16. Good job! ComboFix Download Combofix from either of the links below, and save it to your desktop. Link 1 Link 2 **Note: It is important that it is saved directly to your desktop** If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer. -------------------------------------------------------------------- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here -------------------------------------------------------------------- Right-Click and Run as Administrator on ComboFix.exe & follow the prompts. When finished, it will produce a report for you.Please post the C:\ComboFix.txt for further review.
  17. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.Press Scan button.It will produce a log called FRST.txt in the same directory the tool is run from.Please copy and paste log back here.The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
  18. AdwCleaner Please download AdwCleaner by Xplode and save to your Desktop. Double click on AdwCleaner.exe to run the tool Vista/Windows 7/8 users right-click and select Run As Administrator.Click on the Scan button.AdwCleaner will begin...be patient as the scan may take some time to complete.After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.Copy and paste the contents of that logfile in your next reply.A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.---------- Malwarebytes Anti-Rootkit Please download Malwarebytes Anti-Rootkit and save it to your desktop. Be sure to print out and follow the instructions provided on that same page.Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.Scan your system for malwareIf malware is found, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.If there is no malware found, please let me know as well. ----------
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