Charles in Charge

Hi DFB, I have removed ComboFix and OTL as you said. I have set Windows updates to automatic, and I have been using Microsoft Security Essentials and updating the definitions almost daily. I think I will switch to Firefox as my browser as you suggested. I think everything is fine now. Thanks a lot for all your help. - Charles

Ok, that one worked. I updated Firefox, Java RE, and Adobe Reader.

Ok, but just a quick note, the filename I am seeing for Java is "jre-7u25-windows-x64.exe", rather than 7u3 as you stated. Also, the adobe reader installation failed with this message: "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch." The file I downloaded for Acrobat Reader is AdbeRdrUpd11003_MUI.exe

Alrighty, here is the result of that checkup: Results of screen317's Security Check version 0.99.67 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 10 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Windows Firewall Disabled! Microsoft Security Essentials Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.75.0.1300 JavaFX 2.1.1 Java 7 Update 21 Java version out of Date! Adobe Flash Player 11.7.700.224 Adobe Reader 10.1.7 Adobe Reader out of Date! Mozilla Firefox 14.0.1 Firefox out of Date! Google Chrome 27.0.1453.116 Google Chrome 28.0.1500.52 ````````Process Check: objlist.exe by Laurent```````` Microsoft Security Essentials MSMpEng.exe Microsoft Security Essentials msseces.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 14% Defragment your hard drive soon! (Do NOT defrag if SSD!)````````````````````End of Log``````````````````````

Yep malwarebytes and BF3 are working just fine and the control panel is normal. Phew! Thanks for helping get my system straight.

Hello, I appreciate all the help. I seem to have resolved the issues simply by installing and updating internet explorer. I had tried this before in the process and it failed, but it appears maybe I needed to clean/fix something in my system before I could install/update it again. I stayed up really late last night reading on forums about people with similar issues. Apparently it can happen with different versions of IE. I thought it might have to do with IE because of the missing internet options, and the ieframe.dll, iernonce.dll errors and the default browser confusion in BF3. I really don't like IE. I always avoid the updates in windows update regarding IE and try to keep it uninstalled. I didn't realize its components can be such an integral part of the system. I kept going to windows update and somehow it allowed me install IE8, and then IE9. However, every time I try to install IE10, either through the setup file or through Windows update, the installation fails. But after installing IE9 and rebooting, all my issues seem to have been resolved!

Yes I am logged in at JT. Here is a screenshot of the User Accounts window:

This is all I am seeing: I don't see any internet options.

Yeah, I tried repair install, re-install, nothing I tried has worked. I think it may have to do with detecting my default browser. I have read on the EA forums about someone with a problem similar to mine: http://forum.ea.com/eaforum/posts/list/8119813.page that says you can set your default browsers under "Internet Options". But when I search for that I have no internet options! It's like parts of my windows have just been deactivated. See attached screenshot.

Yeah, that's the only app that has given me that specific error. Still get errors trying to run BF3 and some other annoying things happening too. Like in windows explorer, a new window is always opened for every folder I navigate into, despite having the option in Folder Options checked to open each folder in the same window.

Yes I am still getting this error >< Gah. I am clueless at this point.

Ok, here's the log: All processes killed========== FILES ==========File C:\Windows\SysWOW64\ieframe.dll successfully replaced with C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17514_none_dd82b9463bc08c07\ieframe.dll========== COMMANDS ========== [EMPTYTEMP] User: All Users User: Default->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes User: Default User->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes User: JT->Temp folder emptied: 99963 bytes->Temporary Internet Files folder emptied: 37315 bytes->Java cache emptied: 0 bytes->FireFox cache emptied: 0 bytes->Google Chrome cache emptied: 74622170 bytes->Flash cache emptied: 492 bytes User: Public->Temp folder emptied: 0 bytes User: UpdatusUser->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes%systemroot% .tmp files removed: 0 bytes%systemroot%\System32 .tmp files removed: 0 bytes%systemroot%\System32 (64bit) .tmp files removed: 0 bytes%systemroot%\System32\drivers .tmp files removed: 0 bytesWindows Temp folder emptied: 257256 bytes%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytesRecycleBin emptied: 0 bytes Total Files Cleaned = 72.00 mb [EMPTYJAVA] User: All Users User: Default User: Default User User: JT->Java cache emptied: 0 bytes User: Public User: UpdatusUser Total Java Files Cleaned = 0.00 mb [EMPTYFLASH] User: All Users User: Default User: Default User User: JT->Flash cache emptied: 0 bytes User: Public User: UpdatusUser Total Flash Files Cleaned = 0.00 mb OTL by OldTimer - Version 3.2.69.0 log created on 06222013_220029 Files\Folders moved on Reboot...C:\Users\JT\AppData\Local\Temp\5c4b992a-db32-4178-ba5a-a51453c701b4\CliSecureRT64.dll moved successfully.C:\Users\JT\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.File move failed. C:\Windows\temp\logishrd\LVPrcInj01.dll scheduled to be moved on reboot.File move failed. C:\Windows\temp\logishrd\LVPrcInj02.dll scheduled to be moved on reboot. PendingFileRenameOperations files... Registry entries deleted on Reboot...

Ok, here you go: SystemLook 30.07.11 by jpshortstuffLog created at 21:53 on 22/06/2013 by JTAdministrator - Elevation successfulWARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results. ========== filefind ========== Searching for "ieframe.dll"C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17514_none_dd82b9463bc08c07\ieframe.dll --a---- 12260864 bytes [03:24 21/11/2010] [03:24 21/11/2010] F1115299B9F4C983BC4523B33E3A506CC:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17824_none_dd77ef0c3bc89f6d\ieframe.dll --a---- 12297216 bytes [10:04 24/07/2012] [05:42 20/04/2012] 919089AC26ECF813476D4A919EA94757C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21976_none_ddcd7ccf550cfd9a\ieframe.dll --a---- 12296704 bytes [10:04 24/07/2012] [05:39 20/04/2012] ACE69F9A848A0F8690E98A2F14918328C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17514_none_e7d7639870214e02\ieframe.dll --a---- 10990080 bytes [03:25 21/11/2010] [03:25 21/11/2010] 4619E14B2DF4137907CD988ACA4B30A5C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17824_none_e7cc995e70296168\ieframe.dll --a---- 11020800 bytes [10:04 24/07/2012] [04:56 20/04/2012] 92B99216601827DE6E2037AAE396EF09C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21976_none_e8222721896dbf95\ieframe.dll --a---- 11020800 bytes [10:04 24/07/2012] [04:35 20/04/2012] FF56CC3B6D4EBFE90417BA4B656CE30F -= EOF =- However, I manually navigated to C:\Windows\System32\ and I found a file called "ieframe.dll". But I did not find it in C:\Windows\SysWOW64\

Yes, I still got that error Run-time error '339': Component 'ieframe.dll' or one of its dependencies not correctly registered: a file is missing or invalid

Ok, here is the log: All processes killed========== FILES ==========File C:\Windows\System32\ieframe.dll successfully replaced with C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17514_none_dd82b9463bc08c07\ieframe.dll========== COMMANDS ========== [EMPTYTEMP] User: All Users User: Default->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes User: Default User->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes User: JT->Temp folder emptied: 1339857 bytes->Temporary Internet Files folder emptied: 70429 bytes->Java cache emptied: 0 bytes->FireFox cache emptied: 0 bytes->Google Chrome cache emptied: 27528090 bytes->Flash cache emptied: 492 bytes User: Public->Temp folder emptied: 0 bytes User: UpdatusUser->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes%systemroot% .tmp files removed: 0 bytes%systemroot%\System32 .tmp files removed: 0 bytes%systemroot%\System32 (64bit) .tmp files removed: 0 bytes%systemroot%\System32\drivers .tmp files removed: 0 bytesWindows Temp folder emptied: 278890 bytes%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytesRecycleBin emptied: 0 bytes Total Files Cleaned = 28.00 mb [EMPTYJAVA] User: All Users User: Default User: Default User User: JT->Java cache emptied: 0 bytes User: Public User: UpdatusUser Total Java Files Cleaned = 0.00 mb [EMPTYFLASH] User: All Users User: Default User: Default User User: JT->Flash cache emptied: 0 bytes User: Public User: UpdatusUser Total Flash Files Cleaned = 0.00 mb OTL by OldTimer - Version 3.2.69.0 log created on 06222013_165818 Files\Folders moved on Reboot...C:\Users\JT\AppData\Local\Temp\5c4b992a-db32-4178-ba5a-a51453c701b4\CliSecureRT64.dll moved successfully.C:\Users\JT\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.C:\Users\JT\AppData\Local\Temp\~DFFD2EABD8D0EB8DBF.TMP moved successfully.File move failed. C:\Windows\temp\logishrd\LVPrcInj01.dll scheduled to be moved on reboot.File move failed. C:\Windows\temp\logishrd\LVPrcInj02.dll scheduled to be moved on reboot. PendingFileRenameOperations files... Registry entries deleted on Reboot...

OK, here is the log: SystemLook 30.07.11 by jpshortstuffLog created at 16:41 on 22/06/2013 by JTAdministrator - Elevation successfulWARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results. ========== filefind ========== Searching for "ieframe.dll"C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17514_none_dd82b9463bc08c07\ieframe.dll --a---- 12260864 bytes [03:24 21/11/2010] [03:24 21/11/2010] F1115299B9F4C983BC4523B33E3A506CC:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17824_none_dd77ef0c3bc89f6d\ieframe.dll --a---- 12297216 bytes [10:04 24/07/2012] [05:42 20/04/2012] 919089AC26ECF813476D4A919EA94757C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21976_none_ddcd7ccf550cfd9a\ieframe.dll --a---- 12296704 bytes [10:04 24/07/2012] [05:39 20/04/2012] ACE69F9A848A0F8690E98A2F14918328C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17514_none_e7d7639870214e02\ieframe.dll --a---- 10990080 bytes [03:25 21/11/2010] [03:25 21/11/2010] 4619E14B2DF4137907CD988ACA4B30A5C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.17824_none_e7cc995e70296168\ieframe.dll --a---- 11020800 bytes [10:04 24/07/2012] [04:56 20/04/2012] 92B99216601827DE6E2037AAE396EF09C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7601.21976_none_e8222721896dbf95\ieframe.dll --a---- 11020800 bytes [10:04 24/07/2012] [04:35 20/04/2012] FF56CC3B6D4EBFE90417BA4B656CE30F -= EOF =-

Ok, well at least my system is clean. But still getting all these .dll errors. Gah...I ran fixdamage, uninstalled MBAM, rebooted, then reinstalled MBAM, and it still crashes with the same error. Run-time error 339 ieframe.dll is missing. Also I noticed I can close the ComboFix popup that happens every time I reboot by pressing ctrl-c. One time when I did that it asked "Terminate batch operation? Y/N" In the window heading it doesn't say ComboFix it says CF13945 or something like that. Also noticed GeForce Experience crashes everytime I try to run it.

Hi, after rebooting after OTL run fix, I still got that there was a problem starting iernonce.dll, the module could not be found. Combofix also popped up and went crazy but it only lasted about a minute. Same thing happened after I ran the AdwCleaner delete. Here are the log files: OTL report: All processes killed========== OTL ==========C:\Windows\assembly\Desktop.ini moved successfully.File EY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 not found.File EY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] not found.File EY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64 not found.File EY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] not found.File EY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 not found.File EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] not found.Folder EY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64\ not found.Folder EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]\ not found.Folder EY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64\ not found.Folder EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]\ not found.========== COMMANDS ========== [EMPTYTEMP] User: All Users User: Default->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 67 bytes User: Default User->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes User: JT->Temp folder emptied: 201747 bytes->Temporary Internet Files folder emptied: 21733856 bytes->Java cache emptied: 34943513 bytes->FireFox cache emptied: 271755370 bytes->Google Chrome cache emptied: 225311670 bytes->Flash cache emptied: 8213 bytes User: Public->Temp folder emptied: 0 bytes User: UpdatusUser->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes%systemroot% .tmp files removed: 0 bytes%systemroot%\System32 .tmp files removed: 0 bytes%systemroot%\System32 (64bit) .tmp files removed: 0 bytes%systemroot%\System32\drivers .tmp files removed: 0 bytesWindows Temp folder emptied: 287554 bytes%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 95141 bytesRecycleBin emptied: 0 bytes Total Files Cleaned = 529.00 mb [EMPTYJAVA] User: All Users User: Default User: Default User User: JT->Java cache emptied: 0 bytes User: Public User: UpdatusUser Total Java Files Cleaned = 0.00 mb [EMPTYFLASH] User: All Users User: Default User: Default User User: JT->Flash cache emptied: 0 bytes User: Public User: UpdatusUser Total Flash Files Cleaned = 0.00 mb OTL by OldTimer - Version 3.2.69.0 log created on 06222013_114755 Files\Folders moved on Reboot...C:\Users\JT\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully. PendingFileRenameOperations files... Registry entries deleted on Reboot... ________________________________________AdwCleaner log: # AdwCleaner v2.303 - Logfile created 06/22/2013 at 11:54:09# Updated 08/06/2013 by Xplode# Operating system : Windows 7 Ultimate Service Pack 1 (64 bits)# User : JT - JT-PC# Boot Mode : Normal# Running from : C:\Users\JT\Desktop\AdwCleaner.exe# Option [Delete] ***** [services] ***** ***** [Files / Folders] ***** ***** [Registry] ***** Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\grusskartencenter.comKey Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\grusskartencenter.com ***** [internet Browsers] ***** -\\ Internet Explorer v [OK] Registry is clean. -\\ Mozilla Firefox v14.0.1 (en-US) File : C:\Users\JT\AppData\Roaming\Mozilla\Firefox\Profiles\091576rc.default\prefs.js [OK] File is clean. -\\ Google Chrome v28.0.1500.52 File : C:\Users\JT\AppData\Local\Google\Chrome\User Data\Default\Preferences [OK] File is clean. ************************* AdwCleaner[R1].txt - [1141 octets] - [21/06/2013 18:06:25]AdwCleaner[R2].txt - [1260 octets] - [21/06/2013 18:08:05]AdwCleaner[s1].txt - [305 octets] - [21/06/2013 18:07:58]AdwCleaner[s2].txt - [305 octets] - [21/06/2013 18:08:18]AdwCleaner[s3].txt - [1254 octets] - [22/06/2013 11:54:09] ########## EOF - C:\AdwCleaner[s3].txt - [1314 octets] ########## I still get the run-time 339 ieframe.dll error when trying to start Malwarebytes Anti-Malware, and I still can't run BF3. Thanks,CIC

Hello DFB, Sorry for the delay. I was too busy for the last 2 days but I will be responding more frequently from now on. Thanks for the suggestions. I have run all of the scanner programs you recommended. The ESET scanner took about 7 hours and it said 99% complete for about 4 hours. I have lots of external HDs and files. This is what the ESET scanner found (ESETScan.txt): H:\F Manual Backup\Installation Files\AliveMP3Converter.exe probably a variant of Win32/Spy.KeyLogger.HOIXCVB trojan cleaned by deleting - quarantinedH:\F Manual Backup\Installation Files\Install_AIM_np2.exe Win32/Adware.WBug.A application cleaned by deleting - quarantinedI:\Installation Files\AliveMP3Converter.exe probably a variant of Win32/Spy.KeyLogger.HOIXCVB trojan cleaned by deleting - quarantinedI:\Installation Files\Install_AIM_np2.exe Win32/Adware.WBug.A application cleaned by deleting - quarantinedK:\D\Installation Files\AliveMP3Converter.exe probably a variant of Win32/Spy.KeyLogger.HOIXCVB trojan cleaned by deleting - quarantinedK:\D\Installation Files\Install_AIM_np2.exe Win32/Adware.WBug.A application cleaned by deleting - quarantined Attached are the log files for you. Thanks, CIC JRT.txt OTL.Txt Extras.Txt AdwCleanerR1.txt log.txt

I ran it for about 3 hours and no change.

I tried to run it again, but after it rebooted the combofix screen just kept flashing and cascading up and down the screen for over 30 minutes. Is it actually running during this?

Sorry, that looks like the old log from yesterday.

I didn't find anything in C:\ but I found "ComboFix2.txt" in C:\Qoobox\ Also found my CFScript.txt files here. I attached the ComboFix2.txt file for you. ComboFix2.txt

Sorry, the internet is working so I guess I don't need fix damage? However, I still get the "iernonce.dll" error every time I reboot.

Ok I pressed the power button once and immediately all programs were closed including combofix. I clicked cancel and now I am in normal mode without the combofix problems. Shall I run fix damage now?