icotonev

Thanks ..! If all is well..: The following will remove the tools we used as well as reset system restore points: KpRm Download KpRm by kernel-panik and save it to your desktop. Right-click kprm_(version).exe and select Run as Administrator. When the tool opens, ensure all boxes are checked, and select Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. Please copy and paste its contents in your next reply.

HI, Zdziszkee..! Let me know how the computer is doing...? @Zdziszkee

Boot your computer to Safe Mode. Highlight the contents of the below code box and press Ctrl + C on your keyboard: "{45487F67-EC9F-4449-A6F2-2D0970F9B80B}" => service could not be unlocked. <==== ATTENTION HKLM\SYSTEM\ControlSet001\Services\{45487F67-EC9F-4449-A6F2-2D0970F9B80B} => C:\WINDOWS\System32\drivers\Wdf65924.sys [6527376 2020-04-21] (Access Denied) [File not signed] <==== ATTENTION (Rootkit!/Locked Service) C:\WINDOWS\system32\Drivers\Wdf65924.sys NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Double-click FRST.exe/FRST64.exe to run it. Press the Fix button just once and wait. Note: No need to paste the script into FRST. Restart the computer if prompted. When the fix is complete FRST will generate a log in the same location it was run from (Fixlog.txt) Please copy and paste its contents into your reply. --------------------------------------------------- In your next reply, please include: Fixlog.txt

Unfortunately we are now in a vicious circle ....! For the second time: Please download Farbar Recovery Scan Tool and save it to a flash drive. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Boot in the Recovery Environment Plug your USB Flash Drive in the infected computer To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below: Restart the computer Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears Use the arrow keys to select Repair your computer, and press on Enter Select your keyboard layout (US, French, etc.) and click on Next Click on Command Prompt to open the command prompt Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums. To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial. To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums. Once in the command prompt In the command prompt, type notepad and press on Enter Notepad will open. Click on the File menu and select Open Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter Note: Replace the letter e with the drive letter of your USB Flash Drive FRST will open Click on Yes to accept the disclaimer Click on the Scan button and wait for it to complete A log called frst.txt will be saved on your USB Flash Drive. Post it in your next reply

Re-scan with FRST Double-click FRST.exe/FRST64.exe to run it. Press the Scan button. When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from. Please copy and paste the logs in your next reply. --------------------------------------------------- In your next reply, please include: FRST.txt Addition.txt

How many themes will be created .. ? This is disrespectful to me .. and to my work ...!

Farbar Recovery Scan Tool - Fix Please download the attached file * fixlist.txt * to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. In your next reply, please include: Fixlog.txt

Thank you..! Looking over your FRST logs now, I'll get back to you as soon as I've finished.

HI, Lovelessduck48..! Welcome to .....!!! Farbar Recovery Scan Tool (FRST) Download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version. Right-click FRST.exe/FRST64.exe then click "Run as administrator" When the tool opens, click Yes to the disclaimer. Press the Scan button. When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from. Please copy and paste the logs in your next reply. --------------------------------------------------- In your next reply, please include: FRST.txt Addition.txt

Please do the following: Please download Farbar Recovery Scan Tool and save it to a flash drive. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Boot in the Recovery Environment Plug your USB Flash Drive in the infected computer To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below: Restart the computer Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears Use the arrow keys to select Repair your computer, and press on Enter Select your keyboard layout (US, French, etc.) and click on Next Click on Command Prompt to open the command prompt Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums. To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial. To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums. Once in the command prompt In the command prompt, type notepad and press on Enter Notepad will open. Click on the File menu and select Open Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter Note: Replace the letter e with the drive letter of your USB Flash Drive FRST will open Click on Yes to accept the disclaimer Click on the Scan button and wait for it to complete A log called frst.txt will be saved on your USB Flash Drive. Post it in your next reply

HI, aloxabi4..! Your computer is infected and before we continue I have some questions ...: - - this is a personal or work computer ..? If it is a work: .. : Do you have permission to have this computer cleaned of malware? Do you use the paid version of Malwarebytes anti-malware?

Thank you..! Looking over your FRST logs now, I'll get back to you as soon as I've finished.

HI, Zdziszkee..! Welcome to .....!!! Farbar Recovery Scan Tool (FRST) Download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version. Right-click FRST.exe/FRST64.exe then click "Run as administrator" When the tool opens, click Yes to the disclaimer. Press the Scan button. When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from. Please copy and paste the logs in your next reply. --------------------------------------------------- In your next reply, please include: FRST.txt Addition.txt

HI, aloxabi4..! Welcome to .....!!! Unfortunately your FRST.txt log is not full ..! Please republish or re-scan: Farbar Recovery Scan Tool (FRST) Download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version. Right-click FRST.exe/FRST64.exe then click "Run as administrator" When the tool opens, click Yes to the disclaimer. Press the Scan button. When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from. Please copy and paste the logs in your next reply. --------------------------------------------------- In your next reply, please include: FRST.txt Addition.txt

Hello :) and Please run the following instruction and post back the logs as an attachment when ready. If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. ==================================================================================================================================== Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Logs to include with next post: Mbam.txt Frst.txt Addition.txt Thanks...! :)

Unfortunately, I didn't pay much attention to the Mac operating system. For this reason, and I've removed your instructions because they for Windows ..!

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Hello Terry and Please run the following instruction and post back the logs as an attachment when ready. If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. ==================================================================================================================================== Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well.

They are already helping you here: https://www.bleepingcomputer.com/forums/t/702049/akamsaa562qu-and-rtkhdasettings-in-realtek/ This topic is closed...!

Hello hi123 and welcome to Malwarebytes,..! Follow the following theme: I'm infected - What do I do now?

Hello, @Jwinebago382 and Your logs do not see active infections. Please write what problems you are experiencing with your computer ..?

Hello..! Do you still need help?

Hello..and welcome to Malwarebytes,..! Please follow the steps of the following topic: I'm infected - What do I do now? Logs: In your next reply, please include the following logs: FRST.txt Addition.txt Malwarebytes Threat Scan logs

STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply STEP 02 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to the disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually Please attach both logs to your reply if possible. Otherwise, you may copy/paste the logs directly if you have to, but an attachment is better. To save attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button.

Hello NWR and Please follow the steps of the Help topic : I'm infected - What do I do now? logs In your next reply, please include (by copying all content) the following logs: Log of Malwarebytes Anti-Malware FRST.txt Addition.txt