TripodBob

It worked! All is well. Thanks much for your help

I don't get a list window so I don't get the three dots. Attached is the zip file mbst-grab-results.zip

I'm not seeing the 'list' window. What I do see is a listing of my current ID and Key and a button that says 'activate this device' and when I try to activate I still get the bad token message. Should I now run the support tool or something else?

Not sure I understand. If I deactivate the account how do I get it back?

deactivate???

I either deactivated it or entirely removed it before activating program on new computer. At no time did I have 2 computers running the same licensed copy of Malwarebytes. BTW I do have other computers with their own licensed copy of Malwarebytes.

Wow you guys are fast.. As I have upgraded my personal computers , I've unstalled malwarebytes from old computer and then re-installed it on the new one. This is probably the 3rd installation which I did a couple of years ago.

I noticed that last scan was on 1/27/24 and nothing since. Premium had been set to scan daily. I then noticed that Malwarebytes was now listed as the free version. Now it won't accept key and ID to activate back to the premium version. I get message it doesn't accept token. What's up with that?

All is well. Never had an issue with the 'pin' the icon extension checkmark before, didn't know it existed. I changed resolution to 100%, pinned the icon, and then finally got to see the 'lets go' button. After that I was able to change resolution back to 150% and Browser Guard continues to work fine.. Thanks for all your help.

Here's the requested zip file. But now have a new wrinkle. I restarted my desktop this morning after my grandkids were playing games on it last night. After startup, the Browser Guard icon was missing, but Firefox said it was still installed and the iptest still triggered the blocked website screen. mbst-grab-results.zip

Nope...Uninstalled Firefox, reinstalled and then installed Browser Guard.' still same results; clicking on icon shows welcome screen and nothing else is reachable

Here's the only thing I see:

Unfortunately, I can't see any other MBG screen except for the welcome screen. The icon does show a number indicating number of items detected but the usual display page showing the number and description of detected items can't be found. System is a PC running Windows 10 22H2

Strange...on my installation the 'lets go' is not a button, so no way to get to a reports page. But I do get a trojan block at the test page

Reinstalled browser guard to Firefox after uninstalling it several months ago. Now all I get when clicking on the Browser Guard Icon is the welcome screen and the "ready to jump in?" phrase. Didn't use to act like that. Is this normal operation now?