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mesweet

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Posts posted by mesweet

  1. I use microsoft's snipping tool.  To my knowledge windows 7, 8 & 10 has it automatically.  I didn't have to download anything to get it.

    Type snip in magnifier search box on bottom left  of computer and type the word  snip and the app shows up in top pink box. 

    I use mode in the snipping tool app to do freehand copy of images when i need to cut things out that i don't want to show and choose rectangle under mode when i have nothing to hide. I just use my mouse to outline what I want and then save the images as jpg files.

    It's the best way for me to explain what I'm seeing.

    I have it the app pinned to my taskbar so it's always right there for me to use and I use it a whole lot.

     

  2. I'm going to have to give up for a while.  nothing is working, i've run the cleanup tool and removed and re downloaded,  clicked on deactivate for all, then try to reactivate.  been doing the same thing over and over and nothing is working.  

    I am seeing one thing that I don't understand and when I go to my account, in there under OTHER is an anti-exploit i purchased that has no link to deactivate or remove it.  only used it for a year but it's in there, it says expired, but that is under "Other" and not under active.

    Thank you for all your help, I'm so tired and going to go lay down. Maybe support will get me off that blacklisted and activate my account.  I still don't know why it happend that it jumped to the free version and will not let me get anything else.  But it happened and I think it's issue with  my malwarebytes key has a glitch in it

    I've got my receipt from Cleverbridge from many years ago. For both the malwarebytes products. 

    Thanks again and I  know everything you told me to do should of worked, but I think i'm stuck till support does something on their end.

    It is wonderful thing you do helping others and greatly appreciated.

    Thank You

    forummalwarebytes.JPG

    forummalwarebytes2.jpg

    forummalwarebytes3.jpg

  3. this is the second time this has happened to me.  It works and then whoosh it takes away my license key and says i'm using a free version, i didn't do that, I can't enter my license key because it says blacklisted.  my license is suppose to be a lifetime license. I need help please.  Need ssupport ticket, site taking me in circles, don't know proper place to go to get support ticket

    mal101.JPG

    mal202.JPG

  4. Thank You daledoc1 and SCR4514.

    I am going to read your Verizon VZAccess Manager Article SCR4514 and look at the other link. Thank You. I hope it will work.

     

    To Malwarebytes Staff "Advanced Setup" It saddens me that such a great company is not looking into the problems some of your customers are having at this time. Wish your new version of Malwarebytes worked for me as the old version did. My Internet has not changed, only the version of Malwarebytes that was put out and can only hope that one day soon you will look into this problem. 

  5. I have No Internet Connection when the Malicious Website Protection is checked (turned on/ enabled) and when i try to go to any website then I get the words Resolving Host and no website will open up for me.

     

    i have to uncheck (disable/turn off) Malicious Website Protection in order to get internet access websites.

     

    I am using wireless 3GB USB760 Modem with Verizon VZ Access Manager and Verizon as my Internet provider.

     

    Files Asked for Attached

     

     

     

    FRST.txt

    Addition.txt

    CheckResults.txt

  6. Hello, @mesweet:

     

    Actually your problem is quite different from that reported by the topic starter for this thread.

    Yes, there have been some issues reported with certain mobile dongles.

    •  Please read the following to create the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
    • Then, please start a NEW, SEPARATE topic using this clickable cjfj.png button.  Please ATTACH the 3 logs from step #1 to that new post.

     

    The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

    Thanks for your patience and understanding,

    Thanks,

    Thank You Daledoc1, going to do that now, don't have much time, got to go to work this afternoon and have had no sleep yet

  7. This Look ---> https://forums.malwarebytes.org/index.php?/topic/153898-malwarebytes-incompatible-with-mobile-dongle/

     
    the above is what is going on with me.  It describes my problem perfectly.  And I also have to connect to my ISP via a 3G connection. I am in the USA and Verizon is my Provider and I use USB760 Modem.
     
    I wish I could post at the above link, but it says this topic is locked,, but that topic is where a solution is needed for me,
     
    It is more then me having the problem and I truly need help and hope I do not get told to find another security solution at this time.
     
    The problem didn't happen until the new Malwarebytes with the new Interface was created, until then been customer for years with no problem. I've always recommended Malwarebytes. I bought membership for myself, then bought membership for my sand and got my mom to buy membership for her computer too. 
     
    With hope I look to you for help with this problem and am hopeful that a solution can be found. Thank You for Malwarebytes, my faith has always been in your product and I have same faith that a solution from your staff is coming..
     
     
  8. please help me. trojan shows up on security essentials. pup.websearch shows up on malwarebytes. when i click on remove pup on malwarebytes, then malwarebytes becomes unresponsive.

    dds.txt attached

    attach txt

    .

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

    IF REQUESTED, ZIP IT UP & ATTACH IT

    .

    DDS (Ver_2012-11-07.01)

    .

    Microsoft® Windows Vista™ Home Premium

    Boot Device: \Device\HarddiskVolume1

    Install Date: 5/11/2009 5:04:19 PM

    System Uptime: 10/19/2012 2:20:45 PM (631 hours ago)

    .

    Motherboard: PEGATRON CORPORATION | | NARRA5

    Processor: AMD Athlon™ 7750 Dual-Core Processor | Socket AM2 | 1400/200mhz

    .

    ==== Disk Partitions =========================

    .

    C: is FIXED (NTFS) - 452 GiB total, 327.279 GiB free.

    D: is FIXED (NTFS) - 14 GiB total, 1.948 GiB free.

    E: is CDROM ()

    F: is CDROM (FAT)

    G: is Removable

    .

    ==== Disabled Device Manager Items =============

    .

    ==== System Restore Points ===================

    .

    RP1232: 10/11/2012 12:00:02 AM - Scheduled Checkpoint

    RP1233: 10/12/2012 12:00:03 AM - Scheduled Checkpoint

    RP1234: 10/13/2012 6:53:48 AM - Windows Update

    RP1235: 10/14/2012 2:05:31 PM - Scheduled Checkpoint

    RP1236: 10/16/2012 7:29:36 AM - Windows Update

    RP1237: 10/18/2012 5:11:01 PM - Scheduled Checkpoint

    RP1238: 10/19/2012 4:56:56 PM - Scheduled Checkpoint

    RP1239: 10/21/2012 12:00:01 AM - Scheduled Checkpoint

    RP1240: 10/21/2012 2:12:12 AM - Windows Update

    RP1241: 10/23/2012 11:32:35 AM - Scheduled Checkpoint

    RP1242: 10/24/2012 12:00:01 AM - Scheduled Checkpoint

    RP1243: 10/24/2012 2:33:16 PM - Windows Update

    RP1244: 10/26/2012 12:00:02 AM - Scheduled Checkpoint

    RP1245: 10/27/2012 12:00:01 AM - Scheduled Checkpoint

    RP1246: 10/28/2012 2:25:51 AM - Scheduled Checkpoint

    RP1247: 10/28/2012 2:35:20 AM - Windows Update

    RP1248: 10/29/2012 7:20:12 PM - Scheduled Checkpoint

    RP1249: 10/31/2012 12:00:02 AM - Scheduled Checkpoint

    RP1250: 10/31/2012 10:30:06 AM - Windows Update

    RP1251: 11/3/2012 2:34:40 PM - Windows Update

    RP1252: 11/4/2012 5:32:01 PM - Scheduled Checkpoint

    RP1253: 11/7/2012 1:32:55 PM - Windows Update

    RP1254: 11/9/2012 12:00:04 AM - Scheduled Checkpoint

    RP1255: 11/10/2012 5:37:47 AM - Scheduled Checkpoint

    RP1256: 11/11/2012 12:00:02 AM - Scheduled Checkpoint

    RP1257: 11/11/2012 4:20:17 AM - Windows Update

    RP1258: 11/14/2012 1:33:37 PM - Windows Update

    RP1260: 11/14/2012 6:54:40 PM - Microsoft Antimalware Checkpoint

    .

    ==== Installed Programs ======================

    .

    Update for Microsoft Office 2007 (KB2508958)

    64 Bit HP CIO Components Installer

    Acrobat.com

    ActiveCheck component for HP Active Support Library

    Adobe AIR

    Adobe Flash Player 11 ActiveX

    Adobe Flash Player 11 Plugin

    Adobe Reader 9.3

    Adobe Shockwave Player 11.6

    Agere Systems PCI-SV92EX Soft Modem

    Anime Studio Debut 6.0

    Apple Application Support

    Apple Software Update

    ASIO4ALL

    Bing Bar

    Bing Rewards Client Installer

    BufferChm

    Cheat Engine 6.2

    Comodo Dragon

    Comodo IceDragon

    Compatibility Pack for the 2007 Office system

    Copy

    CyberLink DVD Suite Deluxe

    D3DX10

    Destination Component

    DeviceDiscovery

    DeviceManagementQFolder

    DirectX for Managed Code Update (Summer 2004)

    DJ_AIO_03_F4200_ProductContext

    DJ_AIO_03_F4200_Software

    DJ_AIO_03_F4200_Software_Min

    EPSON WorkForce 310 Series Printer Uninstall

    eSupportQFolder

    F4200

    F4200_Help

    ffdshow

    FL Studio 9

    Google Chrome

    Google Update Helper

    GPBaseService

    Hardware Diagnostic Tools

    HD Writer AE 1.0 for HDC

    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

    HP Active Support Library

    HP Advisor

    HP Customer Experience Enhancements

    HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3

    HP Games

    HP Imaging Device Functions 10.0

    HP MediaSmart Demo

    HP MediaSmart DVD

    HP MediaSmart Music/Photo/Video

    HP MediaSmart SmartMenu

    HP Odometer

    HP Photosmart Essential 2.5

    HP Picasso Media Center Add-In

    HP Recovery Manager RSS

    HP Remote Software

    HP Smart Web Printing

    HP Solution Center 10.0

    HP Support Information

    HP Total Care Setup

    HP Update

    HPAsset component for HP Active Support Library

    HPProductAssistant

    HPSSupply

    IL Download Manager

    Jasc Paint Shop Pro 8

    Java Auto Updater

    Java™ 6 Update 35

    Jing

    LabelPrint

    LightScribe System Software

    Malwarebytes Anti-Malware version 1.65.1.1000

    Microsoft .NET Framework 3.5 SP1

    Microsoft .NET Framework 4 Client Profile

    Microsoft Application Error Reporting

    Microsoft Live Search Toolbar

    Microsoft Office 2007 Service Pack 3 (SP3)

    Microsoft Office Excel MUI (English) 2007

    Microsoft Office File Validation Add-In

    Microsoft Office Home and Student 2007

    Microsoft Office Home and Student 60 day trial

    Microsoft Office Office 64-bit Components 2007

    Microsoft Office OneNote MUI (English) 2007

    Microsoft Office PowerPoint MUI (English) 2007

    Microsoft Office PowerPoint Viewer 2007 (English)

    Microsoft Office Proof (English) 2007

    Microsoft Office Proof (French) 2007

    Microsoft Office Proof (Spanish) 2007

    Microsoft Office Proofing (English) 2007

    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

    Microsoft Office Shared 64-bit MUI (English) 2007

    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

    Microsoft Office Shared MUI (English) 2007

    Microsoft Office Shared Setup Metadata MUI (English) 2007

    Microsoft Office Word MUI (English) 2007

    Microsoft Security Client

    Microsoft Security Essentials

    Microsoft Silverlight

    Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053

    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

    Microsoft Visual C++ 2005 Redistributable

    Microsoft Visual C++ 2005 Redistributable - KB2467175

    Microsoft Visual C++ 2005 Redistributable (x64)

    Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175

    Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148

    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

    Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022

    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729

    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

    Microsoft Works

    Mozilla Firefox 12.0 (x86 en-US)

    Mozilla Maintenance Service

    MSVCRT

    MSXML 4.0 SP2 (KB954430)

    MSXML 4.0 SP2 (KB973688)

    NVIDIA Drivers

    PANTECH UM175AL Driver

    PoiZone

    Power2Go

    PowerDirector

    Presto! PageManager 8.15.01 SE

    PriceGong 2.1.0

    PSSWCORE

    Python 2.6 pywin32-212

    Python 2.6.1

    QuickLink Mobile

    QuickTime

    Realtek High Definition Audio Driver

    Sakura

    Sawer

    Scan

    Screencast.com Desktop Uploader

    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

    Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2687314) 32-Bit Edition

    Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition

    Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition

    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

    Security Update for Microsoft Office Word 2007 (KB2687315) 32-Bit Edition

    Segoe UI

    Shop for HP Supplies

    Skype™ 5.10

    SmartWebPrintingOC

    SolutionCenter

    Spelling Dictionaries Support For Adobe Reader 9

    SRWare Iron version SRWare Iron 21.0.1200.0

    Status

    swMSM

    TeamViewer 7

    Toolbox

    Toxic Biohazard

    TrayApp

    UnloadSupport

    Update for 2007 Microsoft Office System (KB967642)

    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

    Update for Microsoft Office 2007 Help for Common Features (KB963673)

    Update for Microsoft Office Excel 2007 Help (KB963678)

    Update for Microsoft Office OneNote 2007 Help (KB963670)

    Update for Microsoft Office Powerpoint 2007 Help (KB963669)

    Update for Microsoft Office Script Editor Help (KB963671)

    Update for Microsoft Office Word 2007 Help (KB963665)

    VideoToolkit01

    VVCap 1.6

    WebReg

    Windows Live Communications Platform

    Windows Live Essentials

    Windows Live ID Sign-in Assistant

    Windows Live Installer

    Windows Live Language Selector

    Windows Live Messenger

    Windows Live Photo Common

    Windows Live PIMT Platform

    Windows Live SOXE

    Windows Live SOXE Definitions

    Windows Live UX Platform

    Windows Live UX Platform Language Pack

    Yahoo! Messenger

    .

    ==== Event Viewer Messages From Past Week ========

    .

    11/9/2012 6:50:54 PM, Error: RemoteAccess [20276] - CoId={7F315B31-7917-4476-A4B1-2B5191E709BD}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/9/2012 6:21:35 AM, Error: RemoteAccess [20276] - CoId={3B3AB101-4650-42FA-8FDF-08F371A690E6}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/8/2012 6:21:22 PM, Error: RemoteAccess [20276] - CoId={1B7325B6-F366-4DE7-9AD2-4332C1E4E79E}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/8/2012 6:21:09 AM, Error: RemoteAccess [20276] - CoId={C179CB53-190F-451F-A189-A0A597E5F21F}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/7/2012 6:20:56 PM, Error: RemoteAccess [20276] - CoId={B5B75CD5-7C3C-418F-8C82-BF594DCDCB0C}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/7/2012 6:20:38 AM, Error: RemoteAccess [20276] - CoId={D38D2FDC-EBD1-4971-B91C-F1FABCDE880C}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/14/2012 1:26:30 AM, Error: RemoteAccess [20276] - CoId={B846F0DF-6D5B-4C61-8E95-32D77EC07869}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/13/2012 7:48:29 PM, Error: RemoteAccess [20276] - CoId={FC5ACA57-EC50-4CD3-BA2E-BE8EEFAD817B}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/13/2012 7:48:18 AM, Error: RemoteAccess [20276] - CoId={C9321AFD-59D1-43FB-B6F9-1DEB793A3CC1}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/13/2012 11:22:51 PM, Error: RemoteAccess [20276] - CoId={5625299C-CAC3-465A-A0F2-2E231CFFDF2D}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/12/2012 7:48:04 PM, Error: RemoteAccess [20276] - CoId={C28FD711-3563-4DE0-80DD-0163C38C3AD4}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/12/2012 7:47:45 AM, Error: RemoteAccess [20276] - CoId={243C2078-E80E-436F-8CA7-2CAFDB565965}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/11/2012 12:54:48 PM, Error: RemoteAccess [20276] - CoId={FD2013E1-F7BD-4380-85D9-560C697D27FC}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/11/2012 12:54:39 AM, Error: RemoteAccess [20276] - CoId={011365E8-A042-4D00-A43F-DC3106D168CE}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    11/11/2012 1:44:00 AM, Error: PlugPlayManager [12] - The device 'PANTECH UM175AL WWAN Driver #6' (USB\VID_106c&PID_3715&MI_03\6&3b24e1c6&1&8515) disappeared from the system without first being prepared for removal.

    11/10/2012 12:54:30 PM, Error: RemoteAccess [20276] - CoId={3F54DF4F-D1E2-4F79-95CC-E4302FE4EA14}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

    .

    ==== End Of File ===========================

    dds.txt

  9. I just bought the protected version. With the free version being so fantastic, I wanted the protected version so I can nip them trojans before they began. I am so glad I found you and your program. The creators of this program are genius. Thank You.

  10. I got infected with Trojan FakeAlert and Trojan FakeAlert.H and Trojan. BHO and Adware.Coupons and your program Malwarebytes Anti-Malware took care of the problem. Thank you for offering this wonderful life saver for computers and it's users.

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