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Thank You Everyone, Support fixed me with new license key. I appreciate everyone who helped me

I use microsoft's snipping tool. To my knowledge windows 7, 8 & 10 has it automatically. I didn't have to download anything to get it. Type snip in magnifier search box on bottom left of computer and type the word snip and the app shows up in top pink box. I use mode in the snipping tool app to do freehand copy of images when i need to cut things out that i don't want to show and choose rectangle under mode when i have nothing to hide. I just use my mouse to outline what I want and then save the images as jpg files. It's the best way for me to explain what I'm seeing. I have it the app pinned to my taskbar so it's always right there for me to use and I use it a whole lot.

I'm going to have to give up for a while. nothing is working, i've run the cleanup tool and removed and re downloaded, clicked on deactivate for all, then try to reactivate. been doing the same thing over and over and nothing is working. I am seeing one thing that I don't understand and when I go to my account, in there under OTHER is an anti-exploit i purchased that has no link to deactivate or remove it. only used it for a year but it's in there, it says expired, but that is under "Other" and not under active. Thank you for all your help, I'm so tired and going to go lay down. Maybe support will get me off that blacklisted and activate my account. I still don't know why it happend that it jumped to the free version and will not let me get anything else. But it happened and I think it's issue with my malwarebytes key has a glitch in it I've got my receipt from Cleverbridge from many years ago. For both the malwarebytes products. Thanks again and I know everything you told me to do should of worked, but I think i'm stuck till support does something on their end. It is wonderful thing you do helping others and greatly appreciated. Thank You

Thank You Porthos Still blacklisted, i trying too fast. will practice patience as maurice said and for sure will try later today as you said Porthos. I like where you are located Porthos, That city will always have a special place in my heart. Thank You for your help.

I just did that, i have deactivated both but i still have this box up, not sure if i should use the clean tool that the malwarebytes bot gave instructions for. I followed web address from Maurice also and have support ticket application in.

Maurice you have been very helpful and thank you for putting up with my duh moment. I applied for a support ticket. everything there just like you said

duh me, i clicked the link instead of going to the actual web address, I was able to login, it showed my license # , but now it's taking me in circles. it shows i have 2 os in use, but i do not, i had to redownload in july due to it was doing something similar to what it's doing now, the only difference is that now it says my license is blacklisted.

I went to first link https://my.malwarebytes.com/en/login and it doesn't let me login Welcome to Malwarebytes Support Our Malwarebytes Support site is open to all users. No login is required to browse and view the content. Employee Login Are you an employee? Click here to log in. Coming soon Customer login.

Thank You very much Maurice

mbst-grab-results.zip is attached mbst-grab-results.zip

this is the second time this has happened to me. It works and then whoosh it takes away my license key and says i'm using a free version, i didn't do that, I can't enter my license key because it says blacklisted. my license is suppose to be a lifetime license. I need help please. Need ssupport ticket, site taking me in circles, don't know proper place to go to get support ticket

Thank You daledoc1 and SCR4514. I am going to read your Verizon VZAccess Manager Article SCR4514 and look at the other link. Thank You. I hope it will work. To Malwarebytes Staff "Advanced Setup" It saddens me that such a great company is not looking into the problems some of your customers are having at this time. Wish your new version of Malwarebytes worked for me as the old version did. My Internet has not changed, only the version of Malwarebytes that was put out and can only hope that one day soon you will look into this problem.

I have done as asked and Thank You started new topic with the attachments at https://forums.malwarebytes.org/index.php?/topic/159436-malicious-website-protection-3gb-usb-verizon-turn-off-or-resolving-host/

I have No Internet Connection when the Malicious Website Protection is checked (turned on/ enabled) and when i try to go to any website then I get the words Resolving Host and no website will open up for me. i have to uncheck (disable/turn off) Malicious Website Protection in order to get internet access websites. I am using wireless 3GB USB760 Modem with Verizon VZ Access Manager and Verizon as my Internet provider. Files Asked for Attached FRST.txt Addition.txt CheckResults.txt

Thank You Daledoc1, going to do that now, don't have much time, got to go to work this afternoon and have had no sleep yet

This Look ---> https://forums.malwarebytes.org/index.php?/topic/153898-malwarebytes-incompatible-with-mobile-dongle/ the above is what is going on with me. It describes my problem perfectly. And I also have to connect to my ISP via a 3G connection. I am in the USA and Verizon is my Provider and I use USB760 Modem. I wish I could post at the above link, but it says this topic is locked,, but that topic is where a solution is needed for me, It is more then me having the problem and I truly need help and hope I do not get told to find another security solution at this time. The problem didn't happen until the new Malwarebytes with the new Interface was created, until then been customer for years with no problem. I've always recommended Malwarebytes. I bought membership for myself, then bought membership for my sand and got my mom to buy membership for her computer too. With hope I look to you for help with this problem and am hopeful that a solution can be found. Thank You for Malwarebytes, my faith has always been in your product and I have same faith that a solution from your staff is coming..

also get diamond shape thing on right hand side when i go to websites that says ....this page wants to install service handler

please help me. trojan shows up on security essentials. pup.websearch shows up on malwarebytes. when i click on remove pup on malwarebytes, then malwarebytes becomes unresponsive. dds.txt attached attach txt . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-07.01) . Microsoft® Windows Vista™ Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 5/11/2009 5:04:19 PM System Uptime: 10/19/2012 2:20:45 PM (631 hours ago) . Motherboard: PEGATRON CORPORATION | | NARRA5 Processor: AMD Athlon™ 7750 Dual-Core Processor | Socket AM2 | 1400/200mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 452 GiB total, 327.279 GiB free. D: is FIXED (NTFS) - 14 GiB total, 1.948 GiB free. E: is CDROM () F: is CDROM (FAT) G: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP1232: 10/11/2012 12:00:02 AM - Scheduled Checkpoint RP1233: 10/12/2012 12:00:03 AM - Scheduled Checkpoint RP1234: 10/13/2012 6:53:48 AM - Windows Update RP1235: 10/14/2012 2:05:31 PM - Scheduled Checkpoint RP1236: 10/16/2012 7:29:36 AM - Windows Update RP1237: 10/18/2012 5:11:01 PM - Scheduled Checkpoint RP1238: 10/19/2012 4:56:56 PM - Scheduled Checkpoint RP1239: 10/21/2012 12:00:01 AM - Scheduled Checkpoint RP1240: 10/21/2012 2:12:12 AM - Windows Update RP1241: 10/23/2012 11:32:35 AM - Scheduled Checkpoint RP1242: 10/24/2012 12:00:01 AM - Scheduled Checkpoint RP1243: 10/24/2012 2:33:16 PM - Windows Update RP1244: 10/26/2012 12:00:02 AM - Scheduled Checkpoint RP1245: 10/27/2012 12:00:01 AM - Scheduled Checkpoint RP1246: 10/28/2012 2:25:51 AM - Scheduled Checkpoint RP1247: 10/28/2012 2:35:20 AM - Windows Update RP1248: 10/29/2012 7:20:12 PM - Scheduled Checkpoint RP1249: 10/31/2012 12:00:02 AM - Scheduled Checkpoint RP1250: 10/31/2012 10:30:06 AM - Windows Update RP1251: 11/3/2012 2:34:40 PM - Windows Update RP1252: 11/4/2012 5:32:01 PM - Scheduled Checkpoint RP1253: 11/7/2012 1:32:55 PM - Windows Update RP1254: 11/9/2012 12:00:04 AM - Scheduled Checkpoint RP1255: 11/10/2012 5:37:47 AM - Scheduled Checkpoint RP1256: 11/11/2012 12:00:02 AM - Scheduled Checkpoint RP1257: 11/11/2012 4:20:17 AM - Windows Update RP1258: 11/14/2012 1:33:37 PM - Windows Update RP1260: 11/14/2012 6:54:40 PM - Microsoft Antimalware Checkpoint . ==== Installed Programs ====================== . Update for Microsoft Office 2007 (KB2508958) 64 Bit HP CIO Components Installer Acrobat.com ActiveCheck component for HP Active Support Library Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Reader 9.3 Adobe Shockwave Player 11.6 Agere Systems PCI-SV92EX Soft Modem Anime Studio Debut 6.0 Apple Application Support Apple Software Update ASIO4ALL Bing Bar Bing Rewards Client Installer BufferChm Cheat Engine 6.2 Comodo Dragon Comodo IceDragon Compatibility Pack for the 2007 Office system Copy CyberLink DVD Suite Deluxe D3DX10 Destination Component DeviceDiscovery DeviceManagementQFolder DirectX for Managed Code Update (Summer 2004) DJ_AIO_03_F4200_ProductContext DJ_AIO_03_F4200_Software DJ_AIO_03_F4200_Software_Min EPSON WorkForce 310 Series Printer Uninstall eSupportQFolder F4200 F4200_Help ffdshow FL Studio 9 Google Chrome Google Update Helper GPBaseService Hardware Diagnostic Tools HD Writer AE 1.0 for HDC Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) HP Active Support Library HP Advisor HP Customer Experience Enhancements HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3 HP Games HP Imaging Device Functions 10.0 HP MediaSmart Demo HP MediaSmart DVD HP MediaSmart Music/Photo/Video HP MediaSmart SmartMenu HP Odometer HP Photosmart Essential 2.5 HP Picasso Media Center Add-In HP Recovery Manager RSS HP Remote Software HP Smart Web Printing HP Solution Center 10.0 HP Support Information HP Total Care Setup HP Update HPAsset component for HP Active Support Library HPProductAssistant HPSSupply IL Download Manager Jasc Paint Shop Pro 8 Java Auto Updater Java™ 6 Update 35 Jing LabelPrint LightScribe System Software Malwarebytes Anti-Malware version 1.65.1.1000 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Live Search Toolbar Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office Home and Student 2007 Microsoft Office Home and Student 60 day trial Microsoft Office Office 64-bit Components 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Shared 64-bit MUI (English) 2007 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Security Client Microsoft Security Essentials Microsoft Silverlight Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable - KB2467175 Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Works Mozilla Firefox 12.0 (x86 en-US) Mozilla Maintenance Service MSVCRT MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) NVIDIA Drivers PANTECH UM175AL Driver PoiZone Power2Go PowerDirector Presto! PageManager 8.15.01 SE PriceGong 2.1.0 PSSWCORE Python 2.6 pywin32-212 Python 2.6.1 QuickLink Mobile QuickTime Realtek High Definition Audio Driver Sakura Sawer Scan Screencast.com Desktop Uploader Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687314) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB2687315) 32-Bit Edition Segoe UI Shop for HP Supplies Skype™ 5.10 SmartWebPrintingOC SolutionCenter Spelling Dictionaries Support For Adobe Reader 9 SRWare Iron version SRWare Iron 21.0.1200.0 Status swMSM TeamViewer 7 Toolbox Toxic Biohazard TrayApp UnloadSupport Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) VideoToolkit01 VVCap 1.6 WebReg Windows Live Communications Platform Windows Live Essentials Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Language Selector Windows Live Messenger Windows Live Photo Common Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Yahoo! Messenger . ==== Event Viewer Messages From Past Week ======== . 11/9/2012 6:50:54 PM, Error: RemoteAccess [20276] - CoId={7F315B31-7917-4476-A4B1-2B5191E709BD}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/9/2012 6:21:35 AM, Error: RemoteAccess [20276] - CoId={3B3AB101-4650-42FA-8FDF-08F371A690E6}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/8/2012 6:21:22 PM, Error: RemoteAccess [20276] - CoId={1B7325B6-F366-4DE7-9AD2-4332C1E4E79E}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/8/2012 6:21:09 AM, Error: RemoteAccess [20276] - CoId={C179CB53-190F-451F-A189-A0A597E5F21F}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/7/2012 6:20:56 PM, Error: RemoteAccess [20276] - CoId={B5B75CD5-7C3C-418F-8C82-BF594DCDCB0C}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/7/2012 6:20:38 AM, Error: RemoteAccess [20276] - CoId={D38D2FDC-EBD1-4971-B91C-F1FABCDE880C}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/14/2012 1:26:30 AM, Error: RemoteAccess [20276] - CoId={B846F0DF-6D5B-4C61-8E95-32D77EC07869}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/13/2012 7:48:29 PM, Error: RemoteAccess [20276] - CoId={FC5ACA57-EC50-4CD3-BA2E-BE8EEFAD817B}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/13/2012 7:48:18 AM, Error: RemoteAccess [20276] - CoId={C9321AFD-59D1-43FB-B6F9-1DEB793A3CC1}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/13/2012 11:22:51 PM, Error: RemoteAccess [20276] - CoId={5625299C-CAC3-465A-A0F2-2E231CFFDF2D}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/12/2012 7:48:04 PM, Error: RemoteAccess [20276] - CoId={C28FD711-3563-4DE0-80DD-0163C38C3AD4}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/12/2012 7:47:45 AM, Error: RemoteAccess [20276] - CoId={243C2078-E80E-436F-8CA7-2CAFDB565965}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/11/2012 12:54:48 PM, Error: RemoteAccess [20276] - CoId={FD2013E1-F7BD-4380-85D9-560C697D27FC}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/11/2012 12:54:39 AM, Error: RemoteAccess [20276] - CoId={011365E8-A042-4D00-A43F-DC3106D168CE}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection 11/11/2012 1:44:00 AM, Error: PlugPlayManager [12] - The device 'PANTECH UM175AL WWAN Driver #6' (USB\VID_106c&PID_3715&MI_03\6&3b24e1c6&1&8515) disappeared from the system without first being prepared for removal. 11/10/2012 12:54:30 PM, Error: RemoteAccess [20276] - CoId={3F54DF4F-D1E2-4F79-95CC-E4302FE4EA14}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM14 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection . ==== End Of File =========================== dds.txt

I just bought the protected version. With the free version being so fantastic, I wanted the protected version so I can nip them trojans before they began. I am so glad I found you and your program. The creators of this program are genius. Thank You.

I got infected with Trojan FakeAlert and Trojan FakeAlert.H and Trojan. BHO and Adware.Coupons and your program Malwarebytes Anti-Malware took care of the problem. Thank you for offering this wonderful life saver for computers and it's users.

I was wondering the same thing and am so glad it was listed here in your forum. Thank you for the answer.