bmac

OK, everything seems to be in order but this was after my laptop crashed and the OS Recovery system determined I had errors in the partition table and with Windows 10. The partition table error was repaired, the Windows 10 error not. The system wanted me to do a complete W10 re-install which, apart from the personal stuff, also means I lose any software added since I purchased the machine in April I presume. So, as it is it is still working I have decided against that for the time being. Anyways, MB3 now appears to be stable and working again. Will see how that develops.

I have had to use restart for other reasons in the last 24 hours. Generally, Windows 10 seems horribly unreliable with various programs taking an age to load and all this on a Dell laptop barely three months old. Overall, I hate it but there you go. I can restart again but am not sure it will make any difference as it didn't earlier.

I turn off every night so every day it is rebooted and nothing has changed.

For info the MB3 Service is currently occupying 140.4 Mbs of memory and the MB Tray Application a further 9.7 Mbs.

BTW, 8/20 is the day I first noticed the issue having reinstalled last week.

Version information Malwarebytes version: 3.1.2.1733 Component package version: 1.0.160 Update package version: 1.0.2625

Another version. Event log definitely on. mb-check-results.zip

I had. I will do it again.

New zip file attached Web protection still hung on 'starting' btw. mb-check-results.zip

Files as requested mb-check-results.zip

This is a repeated problem. I get an alert that I am not protected and find that Web Protection is off and when I try to switch it on all I get is 'Starting'. Malware protection simply cannot be switched on. Happened last week and had to download program, delete existing setup and reinstall. Also when I click on 'Check for updates' the program appears to download something but immediately advises me to check again for updates. I closed the program and re-opened. No effect. I am sorry but this appears to be an identical problem to the one which caused such a stir back in May. Basically I am paying for a product which does not do what is says on the tin. Repeated failures like this are frankly unacceptable.

OK. Seems to be working again. Thanks.

I have had two alerts on successive days that I am not fully protected. Under 'Real Time Protection' the Malware Protection button is 'off'. When I try to switch to 'on' it briefly says 'Starting' then stops and returns to the 'off' position. Any advice/explanation?

Were it not for last week people would be more relaxed I suspect. But the time in Santa Clara is irrelevant - the world works 24/7. On the other hand this is not (yet) the worst AV issue I have ever had. I once had an update on another program which defined every single file on my PC as a virus and tried to quarantine the lot. Thankfully I stopped it. A lot of people did not.

Yup thanks. Running it now