Download and run the Norton Removal Tool to uninstall your Norton product
Norton Removal Tool uninstalls all the Norton products from your computer. You can use Norton Removal Tool to remove a failed installation or a damaged Norton product.
After you run the Norton Removal Tool and restart the computer, download and reinstall the Norton product from your Norton Management portal. If you need help accessing Norton Management, read I want more help with Norton Management.
Norton Removal Tool works only on Windows. For Mac products, read Uninstalling your Norton product for Mac.
Download and run the Norton Removal Tool
The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. If you have pcAnywhere or WinFax, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFax, back up those databases and make sure that you have the installation CDs to reinstall the product.
Download the Norton Removal Tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click the Norton Removal Tool icon.
Follow the on-screen instructions.
Restart your computer.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.