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patlaw

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  1. Please know that I'm not ignoring your recommendation to get expert help. I don't have access to the computer at the moment. The owner and the computer are at a different location.
  2. Yes, that's it. Unfortunately, he barely knows how to turn his computer on. That's why I spent four hours on it. He'll have to limp along until the fix is in. Thanks for the response. I love Malwarebytes!
  3. Apparently a friend has contracted a brand new malware: ildefender.exe. None of the antivirus, antimalware, or anti-rootkit utilities recognizes it. There is a report here in the Newest Malware Threats section. When will Malwarebytes likely be able to detect and remove it?
  4. That's the sound, but there is no sound file on the computer with the word "error" except the Windows XP Error.wav file, and it is not this sound. No FTP program has even been installed on this computer. (The user does not have a clue what FTP is.) So the only thing I can think is that the sound file is embedded somewhere. I've searched through hidden and system files, to no avail. No ICQ program is installed as the user has no clue what ICQ is. If the kids installed it, they removed it. Thanks for the pointer. I'm still looking for the culprit. (The other question is why would the error file be launching so many times. There is nothing in the Event Viewer to give a clue.)
  5. Thanks for the help. Actually I think I'm going to restore a prior image next time he comes my way. Something is buried deep down in the bowels of Windows, and it's not worth spending a lot more time to find. If he doesn't like that solution, he shouldn't let kids play on his computer.
  6. No, I'm using the free version. The program is not indicating any issues at all.
  7. No, he wants sounds but not the "Uh Oh" that he's getting.
  8. Some kids played around on a friend's computer. MalwareBytes eliminated nine problems. Now he has two problems that I cannot find. One is that there is a constant "Uh Oh" sound coming from his speakers at random times. I've tried to go through all of the wave files on his computer to find the file, but I have not yet been successful. Presumably some adware renamed one of the standard sound files, but I cannot correlate the frequency of the sound with Click or Navigation. (Windows Media Player, Media Player Classic, VLC, and Adobe Audition will not play some of the sound files although Windows will.) The second problem is that the computer periodically goes to a black screen. Hibernation is not enable, the screen saver is disabled, and the display mode is set to Presentation (always on.) Normally I'd be suspicious of a hardware problem, but this issue did not start until the kids played with the computer. combofix.exe did not find a rootkit. MalwareBytes comes up clean. Where to look next?
  9. Can anyone tell me why, even though I am logged in, I am getting errors when I try to do a search? "You are not authorized..."
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