BillTav

Hi MrCharlie, I've tried Spycatcher, Spybot, AdAware, etc. Nothing touched the "about:blank" disease. We remembered the approximate date when it appeared on the computer, and used the Restore procedure. We chose a date at least a week before the disease appeared. Presto ! It worked ! All email functions work normally. The only problem was we had to update several applications (AVG anti-virus, and others), and re-install a couple of programs. The library computer uses a local WiFi system that is not secure, and I suspect that is how we got infected. We'll watch carefully. Thanks for your suggestions, --Bill

Thanks for the prompt reply. I shall follow te instructions in that link exactly and let you know. I won't be able to get to that machine until sometime next week. I have already done the first section (up to the Defogger). We are using AVG version 9 and the Windows firewall. You'll be hearing from me. --Bill

Hi MrCharlie, Unfortunately the MalwareBytes application did not work. I attach a copy of the log file it generated. When I ran the MBAM it showed 6 infections and was able to remove them, but the "about:blank" still is there. It only affects email programs. The Juno program is completelly crashed when the email is accessed. Loading of various urls is shown, but all mouse and keyboard functions are gone - except closing and accessing the task manager. AOL webmail works, but mouse functions are erratic. Verizon webmail functions normally. This is on a co-workers computer - XP system. Rarely used on the internet. How does this nuiasance get on? I also ran the MBAM again - full scan - no infections found. Should I have run MBAM in safe mode? Help ! --Bill mbam_log_2010_07_01__09_45_07_.txt

Thanks MrCharlie, I won't get a chance to run this for a couple of days, but I'll let you know what happens. --Bill

I downloaded version 6.07 of AboutBuster from three different sources. When I run it (in safe mode, as directed) the heading says this is not a removal program, but only scans. After the scan is completed, I get an error message that file comctl32.ocx is either missing or not properly registered (or something like that). That about:blank disease is nasty, and takes over in several different email applications, including Juno. Is there a "removal" version of AboutBuster available, or is there another application that will destroy this evil. I tried Spybot and a-square, but they don't touch this one. Any suggestions? --Bill