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ShineCC

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Everything posted by ShineCC

  1. I'm in the same boat. Many of my clients are in their 60s, 70s, and 80s. If they are having an issue with their computer, the first thing I have them do is run Malwarebytes. Since it's on the desktop, they can do it easily. They also have anti-virus protection, but Malwarebytes finds so much of the other junk. Just because we aren't sure what is causing the problem, I'm in the US and it is affecting me. Per a suggestion from @Porthos I was able to get it properly installed using Ninite. This allowed me to access the free version. @LiquidTension I am not sure if this will help you resolve the issue or not, but thought I'd add the info.
  2. I understand. I'm following the thread and saw the staff response before I posted. I wanted to let you know that your suggestion didn't work for me.
  3. Thanks for the info, but I ran the Support Tool, did not let it install again, then ran the stand alone installer. Once again, I'm stuck with having to put in an email address. It says Malwarebytes Free 4.0.4 in the upper left, but I'm stuck at the option to buy now, Activate license, and Maybe later. When I select Maybe later, I'm again asked to claim my free 14-day Premium Trial by typing an email address. I do not like being in an endless loop like this.
  4. I just had to sign in here to support keithdxb. I have been installing Malwarebytes for years and this is the very first time I've had this issue. The newest download requires you to put in an address and Claim your free trial. There are NO other options unless you already have a license. I am installing it on a clean Windows 10 build. No matter what I do, I cannot move forward. The suggestions to run the Support Tool are useful, but not a permanent solution. It's either poor programming or Malwarebytes wants to force us to give them an email address. I downloaded the file from the Free Download link just before installing. Please fix this.
  5. We'll have to agree to disagree on AVG. It doesn't matter how good a blocking program is, things will still get through and people can't just rely on technology to keep them safe. I work with a lot of clients and while for some of us being careful online is second nature, it is definitely not that way for everyone. I work really hard to educate people rather than just doing it for them but it is not always possible. We have a whole generation for whom computers are not intuitive and are actually a bit frightening until they find someone patient enough to help them. No matter how good a program is at blocking it will always be one step behind those who want to do harm to your computer. The OP didn't sound like he was well versed in computer protection so reminding him that he is a part of the equation while he's online was important. An ounce of protection is worth a pound of cure.
  6. The biggest thing you need to be aware of is that NO application is going to keep you completely safe. Since you are sitting in front of the computer and controlling the mouse, you are the last line of defense for your computer. The one thing I didn't see mentioned in this thread is about pop-ups. Many people are getting infected by pop-ups that appear on screen. Some are ads and some of them will suggest that you have 583 viruses and you must click on the box to clean. They are lying to you. If you click on that box in any way, they will install their rogue software - even if you click on the X in the upper right corner. You must close the box using your taskbar. You will see a box for the pop-up in your taskbar so right click on it and choose the option to close. Rogue pop-ups can occur on any site, not just the ones you might consider "bad". One antivirus application that I didn't see suggested is AVG. I like it, it's easy to use and it's free. Good luck to you!
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