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Michelle41

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  1. Hi! Thank you both so much for your replies! You gave me information I needed to understand what was going on and how to change it. I selected a date/time for a run 'once' full sys scan and so now NIS has stopped the full scans. yay!! I sure appreciate your help! Have a great weekend!
  2. Hi, While running Malwarebytes full scan, norton internet security may also run a full scan. Or it may perform background tasks. I've seen it doing both since just updated to nis2010. I was wondering if there is a way to stop norton from doing both while running malwarebytes? I wouldn't want to disable the a/v while running malwarebytes as I would probably forget to turn it back on. Thanks for your help. Michelle
  3. Hi there! I was directed to a false positive thread here which has in it that security.hijack is a false positive if found that after updating MBAM to 3917 and receive a clean scan then it was a false positive and not a problem. MBAM found security.hijack in HK_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Image File Execution Options\iexplore.exe in my system on March 26th. I then had MBAM quarantine it. After reading the thread about the possible false positive, I see I need help in knowing what to do as have no experience in this type of thing. Do I restore that file that MBAM found and do another full scan to see if comes up clean? If I do need to restore the file, does it put it back in without the security.hijack at the end as shows in the quarantine list? Thank you for your help! Michelle
  4. Hi! I have the driver mbamswissarmy and mbam.exe excluded in my anti-virus program. Twice I have had malwarebytes find a problem. Twice after quarantine/restart and full scan get bsod. First was a worm, it quarantined and then I restarted and ran full scan and got bsod saying mbamswissarmy x050, and msg was something like page fault in non paged area. After that I was able to run a full scan and did not get more bsod's. Second was just the other day, a trojan and same occurred after restart and doing a full scan, got the bsod saying mbamswissarmy and same as above. I have not yet run a full scan again since this one; just chicken to do it. I was wondering why this keeps happening. Having those files listed above, excluded in the anti virus yet a bsod after running full scan after restart. It is that the antivirus program is looking at the quarantined files? Is there anything else I can do to prevent this from occurring in the future? I have nis2009, have winvista sp1. Have most current version and updated malwarebytes. Also have superantispyware. Thank you all - for this software, and thank you for reading and any help you can give me.
  5. Hi! On Ocotober 17th (two days ago) I updated the malwarebytes as always do every few times a day, and ran a quick scan and all went well, no problems. About a half hour later I decided to run a full scan and so checked for updates again and ran the full scan. About 8 or so minutes into the scan I received the blue screen of death saying Malwarebytes at the top of the bsod message and a stop code 0x00000050 - page fault in non paged area. It also said malwarebytes below that bit as well on the blue screen as of course was running this when got the message. As the system was froze I shut off the power and turned back on and started in safe mode. I then ran malwarebytes full scan in safe mode and it ran all the way through and there were no problems. I posted in microsoft thinking was a microsoft problem but they felt it was the malwarebytes which caused the problem since that is where the blue screen occurred while running that program, and perhaps the update caused the problem they said. I looked thru the forum here and see no similar problem like this, but wondering if anyone has suggestions on if is possible there was a bad update with malwarebytes which would cause the bsod? I am afraid to run another full scan in regular mode in case it crashes windows again. At this point I have database version 2971 and fingerprints loaded 145065 and the version of malwarebytes I have is 1.41. I use vista 32 bit, sp 1. To summarize, the full scan causing the bsod was run two days ago, so I do not have what version/fingerprints for that time, and I was able to run the full scan in safe mode. Do you think I should uninstall malwarebytes and reinstall? Does malwarebytes often cause bsod? I've not tried running a full scan since the one in safe mode as afraid sys will crash again. Actually, I've not run a quick scan either since this occurred two days ago. If it s recommended here to reinstall can someone let me know if I first need to uninstall and/or use any special uninstallers before reinstalling? Thanks for your help.
  6. Hi. Malwarebytes has been on my system for awhile, and about every day I update it. Today, first thing when online, I chose update to Malwarebytes and the 3 times I tried it wouldn't update. BUT THEN: After that I tried to pull up Malwarebytes, and program won't open at all and message is database could not be loaded. Then Download updated copy? Which I selected no. Then when I say no, it says send this error code to Malwarebytes 716 (2,0) So the program is as if it's not on system as it doesn't come up - only the messages do. Am concerned. I do know that windows defender was updated last night by Microsoft and wondering if it did something to Malwarebytes. Any help is appreciated. All other security software is working. I scanned malwarebytes program file with spybot and norton and both came up no problems. Thanks for your help. Michelle
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