Boz
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Sorry that I couldn't get back faster. 1- current issues Things seem to be a little better (?) after I replaced the Hosts file. What I still have is mostly slow performance issues, like: *startup *web pages load too slow, *email msgs. hesitate before deleting in Thunderbird, *Firefox takes a while to start, *and sometimes it seems to lose one (only one) of the windows (web pages) left open in the previous session. 2- Old Stuff You had written: "Other programs you have installed that could be part of this problem are listed below: Ad-Aware Desktop Doctor Avast GearDrvs" Desktop Doctor is a Comcast prog. and it says it is not working properly in Add/Remove. Shall I repair it or remove it ? GearDrvs, I don't know and I cannot find it in Add/Remove. I used to have Norton, but I uninstalled it a long time ago. 3- Suggestions You know what programs I have on my machine. If you can see any conflicts or problems, I am wide open to your recommendations. Any suggestions for substitutions or other tips are very much appreciated... and may save you from having to deal with me again in the future. Thanks for all your help.
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Thnx, I did what you asked. (1) Here's the HJT log Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:45:54 PM, on 12/8/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Boot mode: Safe mode with network support Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\Program Files\Spyware Doctor\pctsAuxs.exe C:\Program Files\Spyware Doctor\pctsSvc.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://*.mcafee.com O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1191179581135 O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: Anonymizer Anti-Spyware Service (AnonAswSvc) - Anonymizer - C:\Program Files\Anonymizer\Anonymizer Software\AnonASW\AnonAswSvc.exe O23 - Service: Anonymizer Management Service (AnonMgmtSvc) - Anonymizer - C:\Program Files\Anonymizer\Anonymizer Software\Common\AnonMgmtSvc.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: g7bs_device - - C:\WINDOWS\system32\g7bscoms.exe O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe -- End of file - 8150 bytes *************** (2) Avast found 52 items. One Trojan ( in 'User Dumps' inside pctsSvs.exe, I think that is a Spyware Dr. file) which I deleted. And 51 items it could not scan because they were password protected: Ad-Aware skin files; Spybot recovery files; Thunderbird profiles; and System restore. Sounds OK to me, what do you think ?? ******************* (3) Spyware Dr. support (after looking at the scan results that I couldn't send you) thought I had Hosts file problems and I refreshed that file.
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(1) The 'possible hijack' infections Spyware Dr. had found were (all at 127.0.0.1): engine.awaps.net aj.daniweb.com dl.jingmin.com ads.techguy.org ar.atwola.com wdcs.trendmicro.com metrics.experts-exchange.com a.networkworld.com (2) I had managed to remove the old (troublesome HJT) while I was in safe mode yesterday. I downloaded a fresh one this morning (after performing the other procedures you asked) at: http://www.download.com/Trend-Micro-Hijack...4-10379544.html Same problem. I hit 'install' and my computer freezes. I turn it off and on again and try to start HJT from the desktop, but it freezes again. I can't get to to my Task Manager or even my task bar at the bottom. What do you think ? (3) I have some questions about what you advised in the beginning of your reply, but that'll have to wait. I got to leave now. Thanks for your help.
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Thank you for your explanations. My Spyware Dr. is licensed and supposedly fully functional. I have reported the problem (inability to remove hijacking malware) to their support, but I am not getting much in the way of a resolution yet. I just tried to open the '.bat' file, but it won't open... still 'flashing' a window and disappearing. What do you want me to do next ?
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I ran Spyware Dr. in safe mode. It discovered some Hijack items which it could not clean up. I am going to try to upload scan results. ...I could not upload (size limitations)... any suggestions ? Thnx.
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here we go: 4X UltraSaver Ad-Aware Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) Adobe Flash Player 10 Plugin Adobe Reader 8.1.2 AI RoboForm (All Users) Anonymizer Software Anonymizer Software AnyTV 2.12 Apple Software Update avast! Antivirus Brain Builder CCleaner (remove only) Comcast High-Speed Internet Install Wizard Comcast Toolbar Compatibility Pack for the 2007 Office system Desktop Doctor GearDrvs getPlus® for Adobe GoodSync V6 HijackThis 2.0.2 Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB915800-v4) Hotfix for Windows XP (KB952287) IE7Pro IE7Pro Java 6 Update 7 Logitech Audio Echo Cancellation Component Logitech CallCentral Logitech Video Enumerator Logitech
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I'm sorry, I am going sound a little stupid here.... but like what ?... what are "file sharing software" ??
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what is "p2p" ??
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Yes, the last I looked. 1- My Spyware Dr. freezes my computer when I run a Full Scan. 2- I cannot remove or run HJT. 3- my computer acts funny: slow startup and surfing; quick flashing and disappearing windows, etc.
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Done. mbam_log_2008_12_05__17_42_07_.txt mbam_log_2008_12_05__17_42_07_.txt
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Thanks for your reply. You guys must be very busy. I had posted a later version of this issue the next day. It said: "1- the mbam-log and 2- the Panda log. However the Panda interface was not the same as in the illustration, and now they only allow access to level-1 threats log (included). Level-2 threats showed: cookie/Adv. Tracking latent Adware/cws adware latent but would not allow me to save it. 3- HJT is freezing my computer when I try to install it (tried several times). I also had installed a earlier copy the program on my machine a couple of weeks ago when I started noticing problems. And I could not remove it. It freezes my computer every time I try to remove it. I think (?) this is part of the problem.... please advise." It included some logs, but I am having a particluar problem w/ HJT. I cannot remove the earlier version, and cannot install a fresh one. Any suggestions ??
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Below is my entry (yesterday) b4 including the required logs. Now I am uploading 1- the mbam-log and 2- the Panda log. However the Panda interface was not the same as in the illustration, and now they only allow access to level-1 threats log (included). Level-2 threats showed: cookie/Adv. Tracking latent Adware/cws adware latent but would not allow me to save it. 3- HJT is freezing my computer when I try to install it (tried several times). I also had installed a earlier copy the program on my machine a couple of weeks ago when I started noticing problems. And I could not remove it. It freezes my computer every time I try to remove it. I think (?) this is part of the problem.... please advise. ************* My Spyware Doctor found some malware (a hijack) while running a 'deep scan', but it could not remove it. The matter has been reported and followed up with their tech support for a couple of weeks... but no results yet. The malware does not show up in a regular scan. And now when I run a 'deep scan', my computer freezes. Associated problems: 1- slow startup 2- Spyware Dr. starts even slower 3- Firefox acts funny, slow, and loses one open window from the previous session Thanks for your help. mbam_log_2008_11_30__18_06_42_.txt ActiveScan.txt mbam_log_2008_11_30__18_06_42_.txt ActiveScan.txt
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My Spyware Doctor found some malware (a hijack) while running a 'deep scan', but it could not remove it. The matter has been reported and followed up with their tech support for a couple of weeks... but no results yet. The malware does not show up in a regular scan. And now when I run a 'deep scan', my computer freezes. Associated problems: 1- slow startup 2- Spyware Dr. starts even slower 3- Firefox acts funny, slow, and loses one open window from the previous session Thanks for your help.
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Thank you for all your help !