Haider

Hello CoffeeQueen: This is odd that you still have zlib.dll with version 1.50.1.1100 as I don't see in any of my installs on Windows XP professional SP3

Hello tbagster: This seem to be a permission problem i.e. program is trying to load .dll file with insufficient privilege

Hi russellj: The easiest way to confirm if there is a problem with router is to directly connect system via Ethernet cable with modem and see if Internet is accessible! In case when router is compromised you need to reset it to factory default then reconfigure it according to ISP provided information, however, please don't forget to change default admin password, and of course if you are using wireless connection then encryption key

Hello CoffeeQueen: Third line item: C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll do you still have this? Last line item: \System Volume Information\ absolutely no idea what this is doing in exclusion list

Hello russellj: Do you use router to connect to Internet? If so, then it seems to be compromised, else your system is badly infected that is blocking download. You may download installation file on some other system and transfer it via USB

Hello jeffce: If you want this to be taken care quickly with no further post, then I'd suggest you to send a PM to moderator

Hello anteatereater: We don't deal with malware removal in this section of forum. Please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process. Alternatively, as a paying customer, you can contact the Help Desk

Hello anteatereater: Please review following, the very first IP in this rang i.e. 213.109.1.42 belongs to Russian Federation: IP Information - 213.109.1.42 IP address: 213.109.1.42 Reverse DNS: [No reverse DNS entry per ns-pri.ripe.net.] Reverse DNS authenticity: [unknown] ASN: 42368 ASN Name: LKS-AS (Lipetskie Kabelnie Seti) IP range connectivity: 1 Registrar (per ASN): RIPE Country (per IP registrar): RU [Russian Federation] Country Currency: RUR [Russia Rubles] Country IP Range: 213.109.0.0 to 213.109.31.255 Country fraud profile: High City (per outside source): Unknown Country (per outside source): -- [] Private (internal) IP? No IP address registrar: whois.ripe.net Known Proxy? No Link for WHOIS: 213.109.1.42 Are you using a router to connect to Internet?

Hello Holiday24: That link is working for me, as an alternate you may download it from here and see if you have any success. Are you downloading it on the PC where you are attempting system restore? Try downloading it from some other system and transfer the downloaded file via USB, most likely due to infection your download is blocked or if you are connected via router then it is compromised! Anyway start your new topic in HijackThis log area and post problem there instead of PC Help, someone will help you there

Hello Holiday24: None of my links will lead to any download, the first link is a referring to the procedure in general where and how to start a topic if one is infected, the second one is the email address to contact support in case you have registered version!

Hello Comprev: IMHO you shouldn't have posted this link as you already agree Combofix should only be downloaded when recommended by an expert and experts do provide a link from where to download

Hello detsi: You can safely uninstall Adobe Reader, absolutely no problem with that, however, you would still need a program to open .pdf files, as an alternate you could install Foxit Reader

Hello CraigS: Following is the complete list of exclusion in any AV for MBAM if ESET allows entire folder then please add C:\Program Files\Malwarebytes' Anti-Malware\ and the remaining ones else add them individually: Windows XP 32-bit C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamcore.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamnet.dll C:\Program Files\Malwarebytes' Anti-Malware\ssubtmr6.dll C:\Program Files\Malwarebytes' Anti-Malware\vbalsgrid6.ocx C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys You can also do the following in MBAM Ignore List for ESET: C:\Program Files\ESET... C:\Documents and Settings\All Users\Application Data\ESET... I am sorry I didn't get what do you mean by The grayed-out settings... please see the screenshot below that's my settings and stays like that Please check and ensure that MBAMService is set to Automatic through services console

Hello jeanmimigab: First of all I don't have absolutely any idea about your listed item #4 in Post #3. The most important factor is if you are being helped for malware removal please stick to that until given all clear you may ask as many question from the helping expert as s/he is aware of all the symptoms and is in a better position to provide a solution specific to infected system I have checked your topic at French forum but I don't understand French as such could not understand the conversation, however, once cleared we will assist you for any issue(s) that is related to MBAM

Hello tbagster: Sorry to hear that your sister's system is infected. Please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process. Alternatively, as a paying customer, you can contact the Help Desk Should you have any other question(s) please post back using button

Hello jeanmimigab: Sorry to hear that you are having problem with MBAM. Please provide following details, someone will help you: OS version including 32/64-bit Installed Security Product(s) including Firewall MBAM version (current 1.50.1.1100) Do you use a router to connect to Internet Please post back using button

Hello CoffeeQueen: Your exclusion list is for the older version of MBAM as there are some new .dll files that aren't included. Please navigate to C:\Program Files\Malwarebytes' Anti-Malware\ and add all .dll and .exe files

Hello diggerdan: Sorry to hear that your system is infected kindly don't try any fix at your own. Please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process. Alternatively, as a paying customer, you can contact the Help Desk

Hello EchoX860: MBAM by design compliments almost all major security products and plays nicely, however, unfortunately it is not the other way around. You have to add exclusions in Norton, and Comodo Firewall Defense+ for MBAM, as far SAS RTP is concerned I am not aware of any issues Please post back using button that should include information about OS version including 32/64-bit, someone will assist for exclusions

Hello Bujanov: If you keep MBAM completely disabled, does your installed antivirus recognizes external hard drive, and did you scan it, what were the result(s)? Please post back using button

With due apologies with all our female members... Are you confused by female behavior? Wish you had a translator to understand what she means! http://www.youtube.com/watch?v=A5Vb9SLkq5k

Though coming quite late, I just came across this today and wanted to share. Please follow the link http://www.youtube.com/watch?v=dfz1pyq3EhE

Hello Holiday24: My suggestion is please don't attempt any system restore, instead read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process. Alternatively, as a paying customer, you can contact the Help Desk Should you have any other question(s) please post back using button

Hello CraigS: Did you add exclusions in ESET for MBAM, else please look at How do I exclude certain files or folders from Real-time scanning? (ESET 4.x) Should you have any other question(s) please post back using button

Hello CoffeeQueen: Could you please confirm, if you still have all recommended exclusions intact in Norton for MBAM?