Jump to content

chinook9

Members
  • Posts

    18
  • Joined

  • Last visited

Posts posted by chinook9

  1. Well, it turns out that I still have the problem.  I did not have Process Monitor running but I will start it again.

    Malwarebytes recorded the same ransomeware message as previously: 

    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Protection Event Date: 7/8/20
    Protection Event Time: 4:25 PM
    Log File: 4c68a882-c172-11ea-8108-408d5c59000d.json

    -Software Information-
    Version: 4.1.2.73
    Components Version: 1.0.972
    Update Package Version: 1.0.26585
    License: Premium

    -System Information-
    OS: Windows 10 (Build 18362.900)
    CPU: x64
    File System: NTFS
    User: System

    -Ransomware Details-
    File: 1
    Malware.Ransom.Agent.Generic, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, 0, 392685, 0.0.0


    (end)

    The GPU is the onboard graphics Gigabyte H170N-WiFi motherboard using i3-6100.

    I expect I will have a crash in the next couple of days.

     

     

  2. Yesterday I had a problem with my display.  I found that my display adapter driver was out of date.  After updating this driver I have not had any problems at all.

    I will post again if I have any more problem with the chrome/ransomware crash.

    You help is really appreciated.

  3. I started running Process Monitor this morning.  After a few hours my computer crashed.  I rebooted and started process monitor again.  While I was away from the PC eating dinner, the browser and Process Monitor both crashed.  Malwarebytes does not show the ransomware/Chrome problem in the log all day. 

    I could not determine if Process Monitor had saved logs from the two times when it crashed.

    Have started process monitor again.

     

  4. 1 hour ago, Porthos said:

    Thanks, The only suggestions I have are the following. I also want to have your topic moved so it can be investigated as a False Positive.

    I suggest turning off fast startup in Windows. Then restart.

    https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

     

    I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

    Will do.

     

    Thank you very much.

  5. After the updates still have the problem. Crashed twice in the last 24 hours. 

    here are both reports:

    Log Details-
    Protection Event Date: 6/30/20
    Protection Event Time: 7:23 PM
    Log File: cb770376-bb41-11ea-be4c-408d5c59000d.json

    -Software Information-
    Version: 4.1.2.73
    Components Version: 1.0.972
    Update Package Version: 1.0.26213
    License: Premium

    -System Information-
    OS: Windows 10 (Build 18362.900)
    CPU: x64
    File System: NTFS
    User: System

    -Ransomware Details-
    File: 1
    Malware.Ransom.Agent.Generic, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, 0, 392685, 0.0.0

     

    -Log Details-
    Protection Event Date: 7/1/20
    Protection Event Time: 9:03 AM
    Log File: 70ac6756-bbb4-11ea-ac0f-408d5c59000d.json

    -Software Information-
    Version: 4.1.2.73
    Components Version: 1.0.972
    Update Package Version: 1.0.26245
    License: Premium

    -System Information-
    OS: Windows 10 (Build 18362.900)
    CPU: x64
    File System: NTFS
    User: System

    -Ransomware Details-
    File: 1
    Malware.Ransom.Agent.Generic, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, 0, 392685, 0.0.0

    Any chance reinstalling Chrome would make a difference.

    Any help would be appreciated.  
     

  6. Malwarebytes Premium (latest)  shuts down my Chrome browser Version Version 83.0.4103.116 as thought it is ransomware.  This happens daily and has happened twice today.  Following is  one of the reports.  The others are identical:

    -Log Details-
    Protection Event Date: 6/28/20
    Protection Event Time: 7:11 PM
    Log File: e053f7d0-b9ad-11ea-a5a1-408d5c59000d.json

    -Software Information-
    Version: 4.1.0.56
    Components Version: 1.0.955
    Update Package Version: 1.0.26127
    License: Premium

    -System Information-
    OS: Windows 10 (Build 18362.900)
    CPU: x64
    File System: NTFS
    User: System

    -Ransomware Details-
    File: 3
    Malware.Ransom.Agent.Generic, C:\Users\Brian2012\Desktop\new_chrome - Shortcut.lnk, Blocked, 0, 392685, 0.0.0
    Malware.Ransom.Agent.Generic, C:\PROGRA~2\Google\Chrome\APPLIC~1\chrome.exe, Blocked, 0, 392685, 0.0.0
    Malware.Ransom.Agent.Generic, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, 0, 392685, 0.0.0


    (end)
     

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.