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Porthos

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Everything posted by Porthos

  1. Great, Do not make any more. What is the ticket number and when exactly when was it submitted?
  2. You have to wait for support. How many tickets did you submit?
  3. This is exactly why CMD options were removed years ago. To keep users from cheating. But it also applies to Premium as well. If you want control Malwarebytes has its own MSP platform. https://www.malwarebytes.com/partners/managed-service-providers
  4. Your users need to turn off"Use expert system algorithms to identify malicious files". It is located in Settings > Security> Scan option. This is normally disabled by default.
  5. The forums are separate and different from the the other account. It is run by Invision, the forum software. The my.malwarebytes .com account does have mandatory 2fa now.
  6. Assuming this is the consumer MB4 program there are not any CMD line actions you can use. Are you trying to pull this off with the paid or free version?
  7. Are talking about the forums here.Or the my.malwarebytes.com account?
  8. I do not see a block by any Malwarebytes product. That client needs to provide a log or screenshot. I have moved you post to the correct section.
  9. Please attach some of the logs with web blocks. MBAM 4.* instructions for the log: Open the Scanner Box. Click on the Detection History Box. Mouse over the Scan Report of correct log with the detection listed to highlight it. Click the Download/export button give it a name for example: fpreport.txt Save it to the desktop or somewhere on your computer you can find it. Attach the scan logs with your post. Also, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  10. This is a Browser guard block. I moved you post to the correct section.
  11. MBAM 4.* instructions for the log: Open the Scanner Box. Click on the Detection History Box. Mouse over the Scan Report of correct log with the detection listed to highlight it. Click the Download/export button give it a name for example: fpreport.txt Save it to the desktop or somewhere on your computer you can find it. Attach the scan log with your post. Additionally, please also attach the detected file with your post. Make sure it is in ZIP or RAR format.
  12. Some have made it work but not all. Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Kaspersky.
  13. -Website Data- Category: Trojan Domain: certification.mountainaireautoglass.com IP Address: 141.255.161.180 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe (end)
  14. First restart the computer. Next, 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Can you please let me know if that worked ?
  15. I wanted the logs for diagnostics to find out why it happened. Doing the clean function now throws that out the window.
  16. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  17. @FLIMASTER Are you having issues gathering and uploading the logs asked for? We can not assist until you do.
  18. Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  19. Personally, It could be lifetime (2050) is close enough to that, it would be gone. I have not used anything Norton since 2004. I am a Defender/ Malwarebytes Shop.
  20. Overkill but it is your computer. But, I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html I wold not ever use any "utility/optimizer" No matter who makes it, even if MB created one(which i doubt it will ever happen). I think I saw that you used Revo to do the uninstall of MB. Only use the MB Support Tool. Also off topic, Your computer is (at least as MS claims now) stuck on Win 10. No 11 for you.
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