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Everything posted by Porthos

  1. I got the block just now in Chrome and Chromium Edge. Then let the browser sit open for a couple minutes and It must have updated the database and now NO BLOCK.
  2. Settings- allow list. The same place where you added the ones you have now. I am just trying to rule out any conflict with Emisoft.
  3. Un-Quarantine it please. and attach it please.
  4. Good to hear. I doubt Malwarebytes caused this. I would be sure to test the health of the external drive. Also I suggest having a second copy of the data on that external. A drive is only good until it fails. All drives fail and it is not if but when. Data recovery on drives can get expensive depending on why it failed and how bad. The lowest cost I have found in the US /Canada is about $400. I have had only 2 clients in 20 years willing to pay for professional recovery services. Last thing to mention, There is no need to scan external drives with Malwarebytes. If you want an explation why, Please ask.
  5. Since mwac.sys belongs to web protection I would add that to exclusions in Emisoft. I would find the exe's to the following programs and add them to "applications that connect to the internet" section of the allow list as well. If you have not already, Add the following files/folders to Emisoft's exclusion lists as well.
  6. This seems to be a browser guard block. I will alert the proper team to investigate. @gonzo@gatortail
  7. Please zip the file and attach it and provide the log from Malwarebytes showing the detection.
  8. In Control Panel > Programs and Features, click on the Office 2010 item and click the Change button. In the dialog, select Repair and click Continue. Wait for it to finish, and try Word again. I am also concerned about the validity of a Microsoft program on your computer.
  9. Please get the logs from the MB support tool as well. Can you please follow the directions from the following KB article and post back your logs so that we can review Upload Malwarebytes Support Tool logs manually
  10. They do not. MB does not act on a file unless it is executed or scanned. If you are experiencing the current issue Having Defender on or off will not help. I do the same on allcomputers I service even if it is not needed just "in case".
  11. To exclude these items you need to perform a scan (a Threat scan or Hyper scan should do) and then at the end when it shows the list of detections, uncheck any item that you do not want removed and click Next. When prompted on what to do with the remaining unchecked items, select Ignore Always and they will be added to your exclusions and will no longer be detected by future scans. Please let us know if you have any trouble or if there are any other issues we might assist you with.
  12. Please list all of your .biz and .club site. In most cases are blocked by default and will need whitelisting after review.
  13. These seem to be Malwarebytes browser guard blocks. I will alert the proper team to review them for you. @gonzo@gatortail
  14. @KoujiBear76 I need to also make you aware, some are having issues with 2004 and some are reporting issues with stuttering when using torrent programs. Please see this pinned topic https://forums.malwarebytes.com/topic/261111-performance-issue-with-windows-10-2004/ Also, it is a good idea to Follow this pinned post at the top of the forum
  15. That could be the issue. Ramdisks and /or temp files that are not in the default location can keep MB from installing or upgrading.
  16. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  17. Does it stop if you disable web protection??
  18. Watching Disney Plus right now with Firefox.
  19. The actual Malwarebytes program can do only so much. The answer is to have a Chromium based or Firefox based browser and install Ublock Origin and Malwarebytes browser Guard from either the Chrome or Firefox stores.. Insist the users actually use them. I have not had a call from your described issue from any of my clients. But it sure brings me business from new clients.
  20. Do not register it. That TURNS OFF Windows Defender. The 2 together make a great combo.
  21. Porthos

    Blocking Supremo

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