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Porthos

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Everything posted by Porthos

  1. Lets have @AdvancedSetupor @LiquidTension take a look, Please be aware and staff traffic is lower than usual since we just came off a holiday in the US.
  2. Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. Uninstall and reinstall using the Malwarebytes Support Tool https://support.malwarebytes.com/docs/DOC-2674 Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not.
  3. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  4. Restart the computer then... Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. Uninstall and reinstall using the Malwarebytes Support Tool https://support.malwarebytes.com/docs/DOC-2674 Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not.
  5. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  6. You need to stay in your original malware removal topic located here and follow nasdaq's instructions.
  7. Every PC is different. If you still use avira please check your allow list Both in avira and Malwarebytes. https://support.malwarebytes.com/docs/DOC-3543 Full User guide https://support.malwarebytes.com/docs/DOC-3530?lang=en_US&affiliate=&x-source=mb4pchelp
  8. STOP doing anything else to your computer except what the malware removal expert asks you to do. You open topic is here.
  9. User already has topic in Malware removal section
  10. Excuse the interruption @nasdaq Reason I sent this poster here is the fact that when looking at the screenshot that was provided in this topic attempted to go to a safe site with Chrome and blocked an outgoing connection to a bad site. I personally reached the correct site with no blocks from MB. Now back to the work at hand.
  11. Firefox and or Google Chrome is installed but they cant open? Or can you not install Firefox or Chrome?
  12. Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. Uninstall and reinstall using the Malwarebytes Support Tool https://support.malwarebytes.com/docs/DOC-2674 Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not.
  13. Notifications are browser and Windows specific. I purposely block notifications in my browser. Was the request from your browser and which browser do you use.
  14. @Taffy1812 I would encourage you, if you have not already done so, to create a Help Ticket with Support. This forum can only provide you generic type help. Please go to this link https://support.malwarebytes.com/community/contactsupport/pages/home-support Provide the detail and submit the ticket. Do scroll down to the section “Create Ticket”. Please double check that you supply a valid / properly spelled & correct Email ( hopefully the same one you used at the time or original purchase). On the line “How can we help you” Be sure to Select “I have a billing related question or issue". Provide the same information along with the snapshot picture into the ticket. It will expedite things for the agent to have all the transaction information. Please do have patience. Support has very limited number of agents on weekends. And it will take 3 or 5 business days for them to handle the ticket. They go by order of creation of the original ticket.
  15. You can also add Trend to MB's allow list as well. https://support.malwarebytes.com/docs/DOC-3543
  16. You are welcome. If you have any more issues please start your own topic.
  17. I would click ignore and see what happens. This might be of some help.https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security/1059964.aspx
  18. Sounds like a plan. Happy holidays. Allow list guide.https://support.malwarebytes.com/docs/DOC-3543
  19. Also, What type of scan are you running. All is needed is a Threat scan, Partition (Custom) scans will take much more time. Did the same in version 3 as well.
  20. It is most likely now that you are on Win 10 and the fact you are little more security conscious and since you have Premium and since Win comes With Defender as well is the reason. I doubt there is anything wrong with your installation.
  21. Your detection is OUTBOUND. "something" on your computer is calling out to a bad site. The subtitle edit site is not the problem. I can reach it and download the program with no issue. I suggest you please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats.
  22. I would try another browser but if that fails, I would do the following. If I were you I would file a ticket here https://support.malwarebytes.com/community/consumer/pages/contact-us and fill out the form at the bottom of the page.
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