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Porthos

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Everything posted by Porthos

  1. Is the actual file detected by the installed version of Malwarebytes? Are you only reporting on the basis of the virus total results?
  2. It is a FP. if you did not have "Use expert system algorithms to identify malicious files" enabled it would not have detected it no matter what kind of scan. FYI. That setting is in the experimental stage. That is why it is off by default. That setting is to detect malformed files, but sometimes legit files use protection that make them malformed. Malwarebytes is still tweaking the algorithms that is why it’s off by default. If you switch it on it is assumed, you can tell the difference between a FP and a legit detection. And if you keep it on, I suggest also turn off auto quarantine. Gives you the time to report FP's and not go thru the extra step to have to restore from quarantine. Please turn off "Use expert system algorithms to identify malicious files” It is located in Settings > Security> Scan option to avoid these detection's As for custom scans, Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures. Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations. This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected. The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however if the threat were executed then Malwarebytes should detect it. Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades.
  3. AVG was your issue. Malwarebytes does not play well with it. Malwarebytes is considered an AV replacement. Upgrade to 10. Your computer is more than capable.
  4. Now Please do the following Uninstall and reinstall using the Malwarebytes Support Tool
  5. Does the block happen on the customer login page? Main page is not blocked for me.
  6. I will move your post to the correct section.
  7. Windows defender does not like it either. https://www.virustotal.com/gui/file/0ffe80d11a5e9675c4f99fea0af2cd192ae645b0bb43297150eae4a396ae9b27/detection
  8. Can you also zip and attach C:\USERS\TARQU\APPDATA\LOCAL\MIXITUP\MIXITUP.UNINSTALLER.EXE
  9. Please uninstall the following. AVG AntiVirus FREE AVG Web TuneUp Uninstall or update the following. Java 8 Update 171 Then restart the computer again.
  10. I am not seeing a block by any Malwarebytes product. Could you get a log or screenshot showing the block.
  11. Needs to be attached here on the forum.
  12. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Be aware it can take several days. Only create one request/ticket.
  13. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Be aware it can take several days. Only create one request/ticket.
  14. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  15. Hi, Do you have "Use expert system algorithms to identify malicious files" enabled? It is located in Settings > Security> Scan option. This is normally disabled by default. In either way, Staff will investigate this and get this fixed. Thanks for reporting! FYI. This setting is in the experimental stage. That setting is to detect malformed files, but sometimes legit files use protection that make them malformed. Malwarebytes is still tweaking the algorithms that is why it’s off by default. If you switch it on it is assumed, you can tell the difference between a FP and a legit detection. And if you keep it on, I suggest also turn off auto quarantine. Gives you the time to report FP's and not go thru the extra step to have to restore from quarantine. Please turn off "Use expert system algorithms to identify malicious files” It is located in Settings > Security> Scan option to avoid these detection's
  16. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help
  17. Can you zip and attache the detected file as well.
  18. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  19. You are in the right section. Because it is a "Trojan" block it applies to both the main program as well as Browser Guard.
  20. Iwill move this to the web FP section so staff can evaluate.
  21. Then you will have to work it out with support. We do not have access here. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help
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