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Porthos

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Everything posted by Porthos

  1. Firefox since the Win 98 days.
  2. The computer in question is Edition : Windows 10 single language so not in s mode. I am waiting for the logs from the support tool. @Erego Please follow the directions from the following article and post back the requested logs. https://support.malwarebytes.com/docs/DOC-2396
  3. Cleverbridge is just a payment processor. Antivirussales used Cleverbridge as their payment processor as well. Unless those keys were purchased directly from Malwarebytes with Cleverbridge as the payment processor they are invalid.
  4. I am sorry, But those licenses came from an unauthorized reseller as support already informed you. If those keys were purchased directly from MB or an authorized reseller and the same keys were not sold over and over again to several different victims. They would have been honored.
  5. It just means it was replaced with the correct default instead of quarantined. As long as a subsequent scan is clean you are good to go. You also might want to run Malwarebytes stand alone tool AdwCleaner. To download AdwCleaner 8, click here. The user guide https://support.malwarebytes.com/docs/DOC-3351
  6. Give them time, Support is busier than usual due to the steady release of ver 4. Very Possible. As a reseller my self, All of the old lifetime keys I bought and resold are under my email address.
  7. Did you get the My.Malwarebytes.com account setup so you can manage your own licensce without contacting support?
  8. If you haven't done so already Please create an account at My.Malwarebytes.com , if possible using the same email address you used when you originally purchased your license. You will find instructions on how to do so in this support article. So you will be able to use the Deactivate all function to reset your license/devices so that you may activate your license on your device again if you are not able to deactivate it with in the program in the future. You may refer to the information in this support article for more details.
  9. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  10. If that can not be changed then it is in S mode. Many new "low cost" computers are now coming with s mode. I have see quite a few in my shop in the last few months. I am sure I will see some more now since black Friday and now that Christmas is around the corner.
  11. You are welcome, Here is the new user guide so you can get familiar with the new interface. https://support.malwarebytes.com/docs/DOC-3530?lang=en_US&affiliate=&x-source=mb4pchelp Happy Holidays.
  12. This is from Malwarebytes. You can accept the new version(recommended) Or you can use the instructions previously offered by Exile to stop and delete the offers.(not recommended)
  13. Would you please post a protection log showing the block so we can see what part of MB actually blocked so we can decide on how to proceed.
  14. The user you bought the PC from had a cracked/hacked version and as you can see those hacks do not work anymore. You need to reset your hosts file to correct this issue. https://www.tenforums.com/tutorials/140970-reset-hosts-file-back-default-windows.html
  15. Yes. It would be like the rest of the world who bought a computer with a standard Win 10 install.
  16. Since I refuse to use or recommend Edge what happens when you click on settings from your screenshot. Do you get something to enable notifications. I would keep them off but it is up to you.
  17. Your logs show that you are running Kaspersky. The latest version of Kaspersky is known to have problems with Malwarebytes. Keep the Ransomware Protection component in Malwarebytes disabled as it is known to cause system performance issues when used alongside Kaspersky's latest version until the issue is worked out.
  18. Please try uninstalling Malwarebytes for Windows using the Malwarebytes Support tool. Uninstall using the Malwarebytes Support Tool https://support.malwarebytes.com/docs/DOC-2674 Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install then when it offers a reinstall just say no.
  19. From your logs. Run the Kaspersky removal tool and restart. https://support.kaspersky.com/common/uninstall/1464 Then try the repair feature of the Malwarebytes support tool.
  20. Try the offline installer. http://downloads.malwarebytes.com/file/mb4_offline
  21. Your logs show that you are running Kaspersky. The latest version of Kaspersky is known to have problems with Malwarebytes. Please try temporarily disabling Kaspersky and then installing Malwarebytes, and if that works, then once Malwarebytes is installed, disable the Ransomware Protection component in Malwarebytes as it is known to cause system performance issues when used alongside Kaspersky's latest version. You can disable Ransomware Protection by right-clicking on the Malwarebytes tray icon near your system clock and clicking where it says Ransomware Protection: On and then click Yes if prompted by User Account Control. Please let us know how it goes and if the issue is resolved or not.
  22. Sounds like you are using a computer with Windows 10 in S mode (store apps only). If this is so, there are things you can do to get it out of S mode. Info about S mode https://support.microsoft.com/en-us/help/4020089/windows-10-in-s-mode-faq How do I switch out of S mode? To increase security and performance, Windows 10 in S mode runs only apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to permanently switch out of S mode. There's no charge to switch out of S mode, but you won't be able to turn it back on. If you're blocked from switching and your device belongs to an organization, check with your administrator. Your organization can choose to keep all devices in S mode. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation. Find the Switch to Windows 10 Home or Switch to Windows 10 Pro section, then select the Go to the Store link. Note Don't select the link under Upgrade your edition of Windows. That's a different process that will keep you in S mode. On the page that appears in the Microsoft Store (Switch out of S mode or a similar page), select the Get button. After you confirm this action, you'll be able to install apps from outside the Microsoft Store. Open Microsoft Store
  23. Did you use the support tool to do the uninstall/reinstall? You log does not show that you did. Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. Uninstall and reinstall using the Malwarebytes Support Tool https://support.malwarebytes.com/docs/DOC-2674 Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not.
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