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Porthos

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Everything posted by Porthos

  1. Laptop drives go thru a lot of stress because laptops are portable. It seems the shop was trying to save you money. I personally do not use used drives in my repair business. I will also will not use standard spinning drives in any computer. I only use SSD's.( Solid State Hard Drives) That was fair. Depends on the shop. If I was forced to use a used drive, I would probably give a 90 day warranty on it but I would have not worked on it like I said, NO used drives. You have been advised in you previous topic to have the shop install a SSD. What country or state are you located in?
  2. It is a important part of the program and is there for a reason. It is using 15 MB on my system as I type. It is required for the real time protection of Malwarebytes. Again are you planning to use the paid version after the trial is over???
  3. The trial is the same as the paid version. Are you planning to purchase a subscription?
  4. HP Pavilion dv6 Notebook PC The flashing lights are HARDWARE error codes. You have a hardware issue. First turn your computer off by pressing and holding down the start button. Next unplug the computer and then remove the battery. Press and hold down the start button for about 60 seconds. Release the button and plug in the computer. Press the start button and the display should return. If it does work it is a matter of time until it fails for good. No results usually indicates a bad mother board. In my opinion, a DV6 is not worth doing any motherboard replacements and it would be time to just replace the computer. The DV series were plagued by many issues during their run.
  5. First please use regular fonts, Thanks. Do a clean install. It will give you 4.1 Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not. If that does not work we will NEED the logs I asked for.
  6. Please just provide the logs so we can see what is going on. You can not stop or start the service due to the self protection of Malwarebytes. It keeps bad processes from killing the service and spreading.
  7. Your not supposed to be able to. Please Down load the current version of the support tool and follow the instructions. Please actually follow thru this time. We tried to assist in December and we were ignored. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  8. It is recommend rootkit be turned on only where there is an issue for removing something with the normal scan. Rootkit is slightly more dangerous as it has to disable some whitelisting to remediate some rootkits. Maybe once a week if really if want to use rootkit. But honestly we rarely see rootkit files anymore and the newer engine can remove most of them anyways even without rootkit on.
  9. Might want to also read the following. The following links explain what the WFP APIs are and how it is used in applications as well as some info on how Web Protection in Malwarebytes works: About Windows Filtering Platform Windows Filtering Platform About Windows Filtering Platform From Wikipedia Understanding the Windows Filtering Platform
  10. I see a few system errors that might be causing issues. I will ask @AdvancedSetup to look your log over. Please give it some time as this is the weekend.
  11. It is a heuristic detection because it is not in the expected location. Windows.old will delete itself in 10 days anyway. I am sure it will be corrected to not alarm others when detected. Also, Custom scans are not really needed and are not recommended on a regular basis unless you really believe you are actually infected. Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures. Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations. This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected. The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however if the threat were executed then Malwarebytes should detect it. Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades.
  12. That is OK, I gathered enough from your screenshot. You English is pretty good as well. I am sure a staff member will come along and explain why and if it is even possible to register there. I have full confidence the the combo of Malwarebytes and Defender with the Windows Firewall is all you need. (a little commonsense does not hurt as well)
  13. Malwarebytes runs web protection independently and does not show up in that section. It does not work like other 3rd party AV programs. If you wish to test if web protection is working you can visit iptest.malwarebytes.org and you should get a block.
  14. If you are only using Defender along with Malwarebytes it is recommended to NOT register it in the security center.
  15. Unlike the regular Malwarebytes, ADWceaner is a portable app that dose have some CMD line abilities and the window at first is normal.
  16. The check for updates first does the current CU then it wants to install the new full version.
  17. Good to know, Best wishes and stay safe.
  18. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply
  19. I personally would suggest NOT using it or others like it. Too many security issues.
  20. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  21. Those direct links are not blocked. The PHP ones are.
  22. It was blocked by the other free Malwarebytes Browser guard not the paid main Malwarebytes program. Browser guard is a bit more aggressive and does not just rely on signatures and had to be whitelisted separately. @gonzo Could you recheck the following 2 links please. https://www.jawfin.net/download/nsm.php https://www.jawfin.net/download/nsm_setup.php
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