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Porthos

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Everything posted by Porthos

  1. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.
  2. Clean for me. FYI, You can install Malwarebytes free and get the same info.
  3. Anti exploit alone is not enough that is why there is Malwarebytes premium But that is a whole different topic. At least install the free Browser Guard so you at lease have web protection.
  4. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  5. Could you do the following so I can look at your install. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  6. I have moved you yo the VPN section since it was the VPN that had the issue.
  7. Why are you still on 2004 and not 21h1? You might want to avoid Cumulative Update Previews. They are pre-release for next patch Tuesday.
  8. Actually you want to leave it on. You will need to make a change in MB to do that.
  9. All I can say is Chrome and Firefox will not let you. It is most likely an Android restriction. I restrict my browsing to a handful of trusted sites only. I personally believe a phone is a phone (old school) I have several well protected computers for everything else.
  10. Unfourtantly not. Chrome on android is closed to everything except what they offer for it.
  11. It was suspicious due to the fact the site uses HTTP and Not HTTPS ont the file server. Staff can assist with this for future users.
  12. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.
  13. Updates not only improve MB but also fix ongoing issues. There are also different kinds of updates. Full program and component updates. Component updates happen more often. They are all important.
  14. Are you saying with it off the detection's are not there now?
  15. Hi, Do you have "Use expert system algorithms to identify malicious files" enabled? It is located in Settings > Security> Scan option. This is normally disabled by default.
  16. Do not create additional topics please. Please wait for staff to address this topic as it is in the correct section now. @gonzo
  17. Combo of both might be causing issues even if they worked together in the past.
  18. If you click the option I highlighted (Detection History) you should see the quarantine.
  19. Go ahead and reinstall and then restart the computer and then get the log. Are you running any other security program other than Defender?
  20. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.
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