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Porthos

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Everything posted by Porthos

  1. It shouldn't as long as all programs are closed beforehand. but I will alert @LiquidTension to see if he needs anything else. I am only chiming in on what I saw in the logs.
  2. Do not forget the program update. Restart after just to be sure everything is fresh.
  3. Please check for program update should 1.0.972 Log shows , You have a ton of files needing a restart. Too many to list them all.
  4. There is a known issue with Ransomware protection on some system configurations but not all.. How does your computer respond if you just disable Ransomware protection? It would also help you and others if we could get some logs. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  5. @Cashmann I suggest running a manual update to receive the new release version.
  6. I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).
  7. I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Also there are known issues with ransomware protection and 2004.
  8. Windows has done that since Windows 8. I shut it off on all computers I touch.
  9. Toggle the register Malwarebytes in the Windows security center to deal with that.
  10. Some have issues and some don't. It is the song and dance every 6 months. I am fully up to date with 2004. Defender seems to get better with every feature upgrade. I and 62 of my clients run 2004 with no issue. Getting ready to do 63 and 64 tomorrow. I do some serious prep before upgrade and also do an Image of the computer before just in case.
  11. That was going to be the first thing I suggested after the logs. If you have not done so already... I suggest turning off fast startup in Windows. Then restart. It helps avoid issues with Malwarebytes and many other programs. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
  12. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  13. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  14. I don't use Chrome normally, I do not torrent except for Linux disks (rare anyway). Do you remember the actual full version # of the version that worked for you? I do not keep records personally. I am always on the BETA.
  15. I do not either. Is you extension up to date? Current is Malwarebytes Browser Guard version 2.2.7
  16. These misunderstandings about our employment come up from time to time. Because both Maurice and myself have been around a long time and have user titles that makes users think we are employees and we have high post counts. We enjoy assisting as volunteers. The IPv6 traffic issue is still under investigation as far as I know. And has been plaguing some users for a while.
  17. Restart the computer as well. I did do a test and tried qbittorrent and if I was doing anything with sound it would glitch on my otherwise perfectly working system.
  18. Without going back and reading the whole thread, Are you using any torrent programs when the sound has issues?
  19. You also have the option of reverting to an earlier component package version, which will allow you to keep Protection enabled. You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version. I suggest using the following clean install guide. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else. Let me know if that clears up the issue or not.
  20. Just covering as many hardware bases as I can. Basically like I would do on my workbench. When I had similar issues I turned off auto scans and restarted after I ran a manual scan each time. I still have them off and had not taken the time turn it back on to re test. The only other option left is to go back to an older version before this issues started and turn off program updates. I have had to do that on 3 out of about 400 clients.
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