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Porthos

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Everything posted by Porthos

  1. Something either blocked the download of FRST (part of the support tool) or you may have some type of issue with your networking setup. Please manually download and run the tool Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  2. @NightVision402 Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you
  3. After you uninstall the old version, You would need to install version 4 first and then activate it if you have an original older license key with an ID Then install version 5 over the top if you wish to have the most current version. Version 4 https://downloads.malwarebytes.com/file/mb4_offline Then install Version 5 https://downloads.malwarebytes.com/file/mb5-windows
  4. Uninstall what you have. Is your license in the old ID and Key format?
  5. That version has gone end of life. The lifetime license is still valid for the 2 current versions of Malwarebytes and all future versions.
  6. Version 4 Version 4 is only available with the offline installer. https://downloads.malwarebytes.com/file/mb4_offline Version 5 Standard install. https://downloads.malwarebytes.com/file/mb5-windows Offline installer. https://downloads.malwarebytes.com/file/mb5_offline
  7. Version 4 https://downloads.malwarebytes.com/file/mb4_offline Version 5 https://downloads.malwarebytes.com/file/mb5-windows
  8. No, I moved your post to this section so the files could be checked to see if they were false positives or not. You made no error. I just took a bit of instruction/help to get what was needed for that to happen, not a problem.
  9. You misunderstand what the user wants, a stand-alone definition offline UPDATE not the full program.
  10. I would. If a file walks like a duck and quacks like a duck the AI takes action because it thinks it is a duck. Some AI detections are real and some end up being false positives. Malwarebytes sides on the side of caution and quarantines them to be on the safe side to protect the users. Now let's end this as this section of the forum is not a "discussion" section. It is only for reporting false positives and I have let it go off-topic sorta.
  11. Malwarebytes definitions update several times a day. That detection was an AI heuristic detection. AI detections can fix themselves in about 24 hours if the file is not bad. That's why I volunteer here on the forums. To help others and I have been a user of Malwarebytes before it was even called that and am also a reseller and computer tech and next to the staff, I have a good knowledge of the program and how it works.
  12. Then I think those 3 files were not a side effect of ChatGPT. I think they were downloaded by you at a different time.
  13. Did you get the intended Word documents you wanted?
  14. Staff will double-check the files. It seems that the Malwarebytes AI rechecked them and removed the detection. I scanned them and they were not detected.
  15. Rescan those 3 files and see if they are still detected. They are not for me.
  16. @kitula_ Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you
  17. They will be here C:\USERS\DUCHE\DOWNLOADS Leave them alone until the research staff can analyze them.
  18. That is one of the most dangerous settings to use. I suggest turning it off and never using it again.
  19. https://support.malwarebytes.com/hc/en-us/articles/360038479214-Restore-or-delete-quarantined-items-in-Malwarebytes-for-Windows-v4
  20. @jmkbird Please make the following change in Malwarebytes if you're using the Premium or Trial version Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab. Then turn off "Always register Malwarebytes in the Windows Security Center" Restart the computer
  21. @Vinibarr Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you
  22. Manual offline standalone updates are not available for any version of Malwarebytes any longer.
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