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Porthos

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Everything posted by Porthos

  1. Manually check for updates in MB See below, You logs show one version behind.
  2. That is not good. What other protection are you using other than Malwarebytes?
  3. Please start by creating an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license. You will find instructions on how to do so in this support article. You should be able to retrieve your key.
  4. Please update MB. Then restart and try again. Also are you running a regular or a custom scan?
  5. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  6. There is but it has to be done by trained helpers in the other forum section. https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/ Start a topic in that section and include the logs you posted here. We are not allowed to work on infection issues in this general section of the forums.
  7. Like mama always used to say, There is more than one way to skin a cat.
  8. Your i5 8400 and 16 gigs of ram should not be an issue. Hope you also have a SSD as well. I do not consider MB something I would resort to. Is just part of a layered approach to security. There are several things that MB does not detect that Defender will. Yes more than likely MB might stop them with web protection or exploit protection if you execute the file but Defender will catch things before you have to "run" them. Did you actually fully neuter Defender like it mentions here ? Also like exile mentioned MB does not have to register in the security center to function. Anyway, Best wishes and Happy holidays to you and yours.
  9. I personally turn off registration of MB in every computer I service. All my clients use both Defender and MB and some times MB turns off Defender when registered.
  10. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  11. Pleas do create a new topic, Every computer is different and we want each USER to have thier own topic to avoid confusing issues and systems. Thanks
  12. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  13. Copyright (C) 2017 - 2019 Malwarebytes, Inc. All rights reserved. Product Malwarebytes Description Malwarebytes Original Name MBSetup.exe Internal Name MBSetup.exe File Version 4.0.0.114 Date signed 10:52 PM 11/19/2019
  14. The name is the same whether you purchase 1,3 or even 10. That is where we are both getting confused. You might want to simplify you next response to support that you want the 3 device deal instead of the single license .
  15. No there is not. Did you fill out the support ticket at https://support.malwarebytes.com/community/consumer/pages/contact-us If so did you receive a ticket # in a reply? Support by email is the ONLY way to deal with issues like this. We here on the forums do not have any access to the support system. Again only support can assist with this. Either refund the ones you mistakenly bought for the I phone so you can use the money in the apple store or refund everything and like you said be on your way. Remember the link above is the only way to correct this. Be aware, It will take 3 to 5 BUSINESS days to get resolved with support.
  16. We understand that. Yes, Because you bought Malwarebytes directly from the Malwarebytes website. When you buy directly from Malwarebytes, You get licenses that work on Windows,android and Mac Only, NOT IOS (Iphone). Malwarebytes has no Idea what 5 devices you were buying it for. The Iphone page states " Only available on the App Store. Available in US, Canada, and more. See availability." https://www.malwarebytes.com/ios/
  17. I assume you are looking to have more than the one device with premium? Then exile is correct contacting support is needed. Be sure you know how many devices you need covered.
  18. The UI is here to stay and the best we can hope to see is a dark mode soon. Some changes will be made but not to the overall UI. Version 4 has improvements under the hood are worth getting used to the new UI.
  19. There is really no published list. But sites like eBay,G2a, and any seller selling Lifetime keys are going to be bogus. There are some affiliate sellers for example Bleeping computer and Majorgeeks that run subscription specials often.
  20. Single language is what 8.1 with Bing was. It was sold on Budget usually under $300 computers. This one is a AMD E1 processor. They do not even get any faster with a SSD they are so slow. In my shop I refuse to work on them any more because whatever you do to them SSD, max ram nothing helps. I wont waste my time and the clients money on those. I can sell someone a I5 8gig 256 SSD refurb business class laptop for 3-400 USD.
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