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Everything posted by Porthos

  1. Your welcome. Even as a non staff member, I am sorry you are having issues currently.
  2. Was preemptively posting it for a new user as it is the users email domain.
  3. https://support.malwarebytes.com/hc/en-us/articles/360050633534-Commands-for-Malwarebytes-AdwCleaner Full https://support.malwarebytes.com/hc/en-us/sections/360005837434-Learn
  4. I caught the issue when I tried it. We will have to wait for staff for a solution.
  5. We do have email support but depending on the issue and what OS/device type, it can be faster here especially for Windows devices. All licensing issues need to go the support desk though. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help This is the same support desk that was mentioned in your other topic about activation's.🙂 Be aware support tickets can take 3-7 week days for a response other the auto ticket number generation.
  6. Log for staff File: 2 Malware.AI.4280300736, C:\MALWARE TEST\FP\EASYANTICHEAT.EXE, No Action By User, 1000000, 0, 1.0.41561, 4B36F4955F9EE8FEFF2034C0, dds, 01283968, 8C020B07A8079BA00A48076CA93BEB63, 25FCF84A8BE3C3DC5B3B63DD292B94F9DDD8A5287A27BFDF69C54FBD50DA1A28 Malware.AI.509600232, C:\MALWARE TEST\FP\IGFX_WIN10_100.8681.EXE, No Action By User, 1000000, 0, 1.0.41561, 5868ED88BAFB27A61E5FE1E8, dds, 01283968, C72C7692E265C55EFFF3E0E29261FBE8, B79FE9711ED5360537D8EE51BFE3BC3FAEAE90AEB7244908BBC214A74DBC86EA
  7. Can you get a screenshot or log from you user showing the detection. I downloaded it and I see no detection's.
  8. Turn off scan for rootkits and you will not have this detection's as these are the files "collected/copied" by Malwarebytes during a rootkit scan when it sees a "forged" file. Meaning, reads through WinAPI differs from the contents read through low-level disk access. This doesn't always mean there's a rootkit present that forged this file, as there might be a lot of other reasons why a file can be seen as forged. Rootkit scanning does not need to be run on any regular basis. It is recommend rootkit be turned on only where there is an issue for removing something with the normal scan
  9. FYI. This setting is in the experimental stage. That setting is to detect malformed files but sometimes legit files use protection that make them malformed. Malwarebytes is still tweaking the algorithms that is why it’s off by default. If you switch it on it is assumed, you are able to tell the difference between a FP and a legit detection. And if you keep it on, I suggest also turn off auto quarantine. Gives you the time to report FP's and not go thru the extra step to have to restore from quarantine. Please turn off "Use expert system algorithms to identify malicious files" e
  10. You can scan the full computer with the free. We can assist with that.
  11. There are several 3rd party programs that currently conflict with Malwarebytes. We would like to assist if you are willing. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to con
  12. That is the key. That section is the fastest way to get a website/ip block checked and removed or to find out why it is blocked if a legitimate block.
  13. Log for staff. https://www.virustotal.com/gui/file/ce5ba1e5d70d95d52b89a1b8278ff8dd4d1e25c38c90ca202b43bdc014795d78/detection Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 6/9/21 Scan Time: 2:06 PM Log File: ccf1266e-c955-11eb-abcb-001a7dda7102.json -Software Information- Version: Components Version: 1.0.1318 Update Package Version: 1.0.41517 License: Premium -System Information- OS: Windows 10 (Build 19043.1052) CPU: x64 File System: NTFS User: I7-PC\SAPC -Scan Summary- Scan Type: Custom Scan Scan Initiated By: M
  14. You can always do a full disk cleanup weekly from within windows as well before a scan. https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-10-8a96ff42-5751-39ad-23d6-434b4d5b9a68
  15. Exclude the folder in the C drive named Windows.old and that folder is only there for about 10 days as it gets auto deleted. I just wanted to make sure you understand how Malwarebytes works and most of the protection is on execution of a file and not during the scanning process.
  16. There is no reason to do a full scan. Malwarebytes does not target script files during a scan.. That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc. It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc. It also does not target media files; MP3, WMV, JPG, GIF, etc. Malwarebytes will block files like these on execution only with the anti-exploit module of the paid program. Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heu
  17. I am not seeing any blocks. Do you have a screenshot or a log?
  18. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help
  19. Yes Only if accept is chosen. It is a new feature because duplicate warning from both Malwarebytes products is and has always been annoying and was a requested feature in the past.
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