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Porthos

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Everything posted by Porthos

  1. In this section only authorized people can access them. Your missing part of the log so we will get the files now. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  2. If you get me a new set of logs from the my first post I will look it over. You do not want it to register so you will also have the benefit of Defender as well.
  3. @GaryE The following changes are in the current version.
  4. Is that it might solve it for some users but not all. We go back on old posts and announce there is a new version to TRY. So again for now turn off the affected protection module again or revert to an older version is the only answer for now. I know how frustrating this is.
  5. Could you tell witch exact version worked? We could get you an official link to that version if you wish.
  6. That could be the issue. I remember reading in passing about your previous issues.
  7. They are not publicly available. Are you saying mb4-setup-consumer-4.0.4.49-1.0.750-1.0.14966 Does not work your you?
  8. Thanks, The only suggestions I have are the following. I also want to have your topic moved so it can be investigated as a False Positive. I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).
  9. Welcome, sorry you are having issues. I sure we can assist. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  10. As for me personally, I feel the active protection of Malwarebytes and windows Defender and using a browser that supports adding Malwarebytes Browser Guard and Ublock Origin keeps my computer safe. I also have years of experience knowing attack vectors so I know what I should not do with the computer.
  11. I am sorry you are one of the ones who experience this hard to track issue. You were offered a workaround when you jumped into the other topic you posted in. This issue does not happen to everyone so it is extremely hard to track down. You are free to move on as it is your computer. I personally understand. Issiues are a pain to deal with. But you can follow the following re-posted instructions to revert to a version that does not have the issue.
  12. I going to get you topic moved to the correct section for more assistance. While we wait please do the following. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  13. If I recall version 3 in December 2016. https://blog.malwarebytes.com/malwarebytes-news/2016/12/announcing-malwarebytes-3-0-a-next-generation-antivirus-replacement/
  14. You are welcome. Yes it is an elusive step to track down and a very common issue because of sync in browsers. Google is the most prolific with the issue.
  15. Will have your topic moved to the proper section for review.
  16. Restart the computer then try again, If that does not work please do the following. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  17. This could be the issue. Does it happen when you run it normally?
  18. They are not gone. This is what happens when more than one poster jumps in to a topic with me too type posts. Your original topic is here.
  19. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
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