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Porthos

Trusted Advisors
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Everything posted by Porthos

  1. If you get Avast as well, I would stick with Windows Defender. I would recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).
  2. Known issue for some. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  3. The browser guard is a separate team. I will alert them. @gonzo@gatortail
  4. Until the issue is fixed, You will have to add the above file to the allow list. We appreciate you letting us know you're experiencing the same issue. I also want to acknowledge that an exclusion is a workaround, not a solution. We don't currently have a time frame for a resolution to the issue but it is under investigation.
  5. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Say no and close the tool if you are not going to reinstall. Let me know if that clears up the issue or not.
  6. You did not catch anything THIS TIME because the trial was protecting you. If you encounter a site that can infect you after the trial you may get infected.
  7. One of the add-ons could be affecting Ancestry. I have a few clients that are as serious about genealogy as you are. I always tell them if a site does not work with Firefox, Just use another browser for just the site with issues.
  8. There are lots of bad sites and malware out there. We cant say you will not get infected in the future.
  9. It will NOT be blocked. You will have no protection from Malwarebytes.
  10. There is no Trojan on the computer. But after the trial ends Malwarebytes will not block anything else in the future unless you purchase the program.
  11. Your logs show that you have 360 Total Security installed. This application is known to prevent Malwarebytes from being able to install and function. Removing it should allow you to get Malwarebytes installed. Once that is done you may try reinstalling 360 Total Security and creating exclusions between the two applications but I do not know for certain that they will be able to work together. The items to exclude in 360 Total Security for Malwarebytes can be found in this support article. Be sure to exclude them from the real-time protection components in 360 Total Security. You should also exclude 360 Total Security's program folder (most likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes by following the instructions under the Allow a file or folder section of this support article and you should do the same for 360 Total Security's primary data folder which is most likely located under C:\ProgramData. Please let us know how it goes and if the issue is resolved or not.
  12. Restart the computer and get the proper log. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply
  13. I suggest you temporarily UNINSTALL Avast free and restart your computer. Then restart a second time and then try to activate Malwarebytes. If that does not work leave Avast uninstalled and get us a new set of logs.
  14. The advice you quoted is you answer as well.
  15. Is your dongle working. You are up to date now on Malwarebytes.
  16. Post a new log showing the detection.
  17. Are you still having the issue?
  18. It does not ask for a restart that is part of the problem. When the installer gets fixed, The issue will be fixed as well.
  19. Some complain about the scan at wake/boot slowing things down, That is why I mentioned it.
  20. The final post with the schedule shows it was still at 2 am with scan at next opportunity enabled. Just wanted to reinforce the fact that Malwarebytes will not wake the computer to run a scan.
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