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Porthos

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Everything posted by Porthos

  1. After the restart, Gather and attach a new set of logs.
  2. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  3. Can you please try this: 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Can you please let me know if that worked ?
  4. It sounds like an issue with the push notifications feature in Chromium based browsers (which includes MS Edge). Please see if the instructions in this Malwarebytes Labs article help or not. Please let us know how it goes and if the issue still persists. Thanks
  5. No threats detected was the expected result. Did you fully complete the instruction including clearing and resetting sync?
  6. Please follow the instructions in the following post. After that scan again and remove anything found.
  7. It is the weekend and staff response is reduced. You might want to exclude the site in Browser guard. Malwarebytes Browser Guard Allow list and Support screens
  8. Stop creating tickets. Each one voids the previous and starts the 3-7 weekday time for support again. Wait for a response from support. In the meantime, please post the last ticket number.
  9. Yes, it should be that simple. Activate your subscription in Malwarebytes for Windows
  10. I moved your post here so research can determine if it a legit detection or a FP.
  11. Please attach the log from Malwarebytes and also zip and attach the detected file.
  12. I would also turn off the Windows security center setting as well. You see it off in my previous screenshot.
  13. Also Please turn off "Use expert system algorithms to identify malicious files” It is located in Settings > Security> Scan option it is also off by default. FYI. This setting is in the experimental stage.
  14. Here are the issues. Rootkit scanning is off by default and a custom scan is not needed or recommended.
  15. The scans are the same. We need some info to look into your issue. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  16. Bitdefender being installed seem to be your issue. Disabling them will not fix your issue.
  17. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  18. Can you please try this: 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Can you please let me know if that worked ?
  19. Hi, Do you have "Use expert system algorithms to identify malicious files" enabled? It is located in Settings > Security> Scan option. This is normally disabled by default. In either way, Staff will investigate this and get this fixed. Thanks for reporting! FYI. This setting is in the experimental stage. That setting is to detect malformed files, but sometimes legit files use protection that make them malformed. Malwarebytes is still tweaking the algorithms that is why it’s off by default. If you switch it on it is assumed, you can tell the difference between a FP and a legit detection. And if you keep it on, I suggest also turn off auto quarantine. Gives you the time to report FP's and not go thru the extra step to have to restore from quarantine. Please turn off "Use expert system algorithms to identify malicious files” It is located in Settings > Security> Scan option to avoid these detection's
  20. This is a Browser Guard Block Browser Guard is a free browser extension that is also offered by Malwarebytes. It is separate from the commercial products, in terms of its behavior and also in terms of the teams responsible for it. The forum that you posted in was for the commercial products. Many Browser Guard users post here. Your post has been moved to the proper place and all the posts (commercial or free) get taken care of as soon as possible.
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