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Porthos

Trusted Advisors
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Posts posted by Porthos


  1. 37 minutes ago, jeffgg123 said:

    Thanks. I'll do that but the only problem I am having is with the updating of the databases.

    If you want to stick with MBAM2.x however, I'd recommend using mbam-repair to remove the currently installed MBAM2.x and re-install it. If you're still having issues after that, let us know.

    https://downloads.malwarebytes.com/file/mbam_repair

     

     

     


  2. 10 minutes ago, Steve_Adams said:

    Realtime web protection still won't start.

    • Create and obtain an mb-check log
      1. Download MB-Check and save to your desktop
      2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
      3. This will produce one log file on your desktop: mb-check-results.zip
        • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    • Create and obtain Farbar Recovery Scan Tool (FRST) logs
      1. Download FRST and save it to your desktop
        Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
      2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
      3. Press the "Scan" button
      4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
        • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

     

     


  3. 2 minutes ago, Anorax said:

    If that doesn't work I will do another full reinstall and cross my fingers.

    ** Download MB-Clean Here **

    How to use it?

    1. Download the latest version of MB-Clean by clicking the link above
    2. Close all open applications
    3. Double-click and run mb-clean.exe 
    4. A prompt with an option to clean up the system will appear:
      • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
      • No - will exit the utility
    5. Once the cleanup process is completed, a prompt will appear:
      • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
      • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
        • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
    6. Upon reboot, a prompt will appear:
      • Yes - will download, install and activate the latest version of Malwarebytes 3.x
      • No - will exit the utility and the cleanup process is complete
        • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
      • A log file ("mb-clean-results.txt") will be on your desktop

    If that does not work

    • Create and obtain an mb-check log
      1. Download MB-Check and save to your desktop
      2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
      3. This will produce one log file on your desktop: mb-check-results.zip
        • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    • Create and obtain Farbar Recovery Scan Tool (FRST) logs
      1. Download FRST and save it to your desktop
        Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
      2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
      3. Press the "Scan" button
      4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
        • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

     

    Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.


  4. 2 minutes ago, Anorax said:

    Also another annoying point is Malwarebytes won't update the main program by itself. It has happened twice now where I had to download the latest installer and then run the full install. Malwarebytes has never given me any form of program update notification or automation, eg. 3.0.6 to 3.1.2.

     

    Our update process in 3.0 is way better than what we had with 2.x, even with our metering in place. Database updates come out multiple times a day and users get those as soon as they do a check, we only meter our Component Updates (larger background updates) and our Application Updates (the ones where you have to click on the installer to install). Staying on 3.0.6 is perfectly fine for most people and they are protected (even from WannaCry), and when they get the 3.1.2 upgrade, it allows them to upgrade when they are ready. For users who want the latest updates immediately, we make them available for a download.

    A lot of software stages it's rollouts like this to help handle support requests or try to catch issues that may arise. Your phone does this, Windows does this, and lots of other security vendors do this. If we found a giant flaw in 3.0.6 that left people vulnerable, we would do our best to get more users onto the latest version as soon as possible. But in most cases, letting the upgrades come naturally works best.

    6 minutes ago, Anorax said:

    So I finally got Web Protection to stay on after a number of restarts and updates this morning. Now my Exploit Protection won't turn on. It will stay on for a short time then it turns itself off again.

    Exit from taskbar icon and restart from start or desktop icon


  5. 53 minutes ago, MasterZymeth said:

    Sorry, I was out of the country for a couple weeks.  I'll try the beta soon.

    It is not beta anymore,

    ** Download MB-Clean Here **

    How to use it?

    1. Download the latest version of MB-Clean by clicking the link above
    2. Close all open applications
    3. Double-click and run mb-clean.exe 
    4. A prompt with an option to clean up the system will appear:
      • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
      • No - will exit the utility
    5. Once the cleanup process is completed, a prompt will appear:
      • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
      • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
        • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
    6. Upon reboot, a prompt will appear:
      • Yes - will download, install and activate the latest version of Malwarebytes 3.x
      • No - will exit the utility and the cleanup process is complete
        • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
      • A log file ("mb-clean-results.txt") will be on your desktop 

  6. @108

    Hi and Welcome,

    My name is Porthos and I will assist you to the best of my ability. If I can't guide you after you post the logs, I will find a staff member who can better assist you. 

     

    • Any screenshot(s) of error messages(s) or other incorrect behavior
    • Create and obtain an mb-check log
      1. Download MB-Check and save to your desktop
      2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
      3. This will produce one log file on your desktop: mb-check-results.zip
        • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
    • Create and obtain Farbar Recovery Scan Tool (FRST) logs
      1. Download FRST and save it to your desktop
        Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
      2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
      3. Press the "Scan" button
      4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
        • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

     

    Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

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