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Everything posted by Porthos

  1. FYI. I am not seeing a block any longer with any Malwarebytes product.
  2. I have seen 4 computers including my own where you can not delete scan reports. @LiquidTension
  3. I am just the messenger just posting the relevant info that is available from the company. I have no dog in this "fight". Actually the option is there to ignore always. It is the users choice on what to do. It is not automatic. If a user wishes to keep it, PUP's are always optional detection's. As just a volunteer I have no opinion on the merits of the software. I do suggest you give Malwarebytes an opportunity to re evaluate by emailing pup@malwarebytes.com
  4. Info on criteria and how to dispute. https://www.malwarebytes.com/pup/
  5. It is not detected as malware but as a PUP. Potentially Unwanted Program.
  6. The company has program updates pushed through the normal updater (the one that checks for database updates) metered in such a way that it is throttled so not every user is offered the new build once it has been released, so it becomes a matter of probability and is somewhat random. This means that you might be offered it early, or it might take a really long time before it is offered to you, it just all depends. Basically a luck of the draw kind of deal.
  7. It will in time, however new versions are metered out to users gradually over time, but if you wish to avoid the wait you may open Malwarebytes and navigate to Settings and click on the Install Application Updates button and the new version should be downloaded and offered to you to install No, not in a regular scan. Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures. Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations. This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected. The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however if the threat were executed then Malwarebytes should detect it. Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades. It also looks like you have neutered Defender on this machine.
  8. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not.
  9. It is probably the same reason the edge update did not install correctly. There is more wrong here.
  10. Give staff a chance to research/respond, If it turns out to be a FP it will get fixed.
  11. Worked for me. I just quit MB from the system folder and deleted the folder. Fixed, Thanks.
  12. Yes, Your lifetime one is only good on Windows and only on one computer at a time. You would have to purchase a subscription for the Android.
  13. Sorry, I do not try to walk some one thru rescuing a computer in a forum setting. Especially with Windows 7. Once you finally get to the install, you will need the key. I usually suggest in cases like this one looks into a local computer repair shop for assistance.
  14. Now that it is non beta are we going to have to clean install to fix the issue. I still have no access to the allow list.
  15. That is a very rare version to be on a computer. Does the computer have a sticker on the side of it with a COA (license key for Ultimate?) You will need the key to install Windows.
  16. Visit this site and let it scan your computer for driver and bios updates. https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-c-series-all-in-ones/lenovo-c240-all-in-one/downloads/automatic-driver-update
  17. It is not there. The offline install is always behind/out of date and not the recommended way to install Malwarebytes except in unusual circumstances. It is used /distributed in cases like this in support. But the link stays the same so if you want it later you can get it.
  18. If you internet is flaky during a database update or Avast is causing issues would be a possibility.
  19. In addition to what Maurice instructs, I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).
  20. It is still new and has the potential for False positives.
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