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Porthos

Trusted Advisors
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Everything posted by Porthos

  1. The engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This file has been whitelisted for our commercial products and it is not detected anymore.
  2. If it is a NVME there is a different adapter needed. I have them all.😁
  3. This is a Browser Guard Block. I will Alert the proper team to investigate. There is no need for any further action from you at this time. @gonzo
  4. You also have the same topic here. https://www.bleepingcomputer.com/forums/t/741394/send-to-right-click-menu-odd-problem/
  5. This is a Browser Guard Block. I will Alert the proper team to investigate. There is no need for any further action from you at this time. @gonzo
  6. No blocks for me on any Malwarebytes software.
  7. The reinstall will only pull down the current version. Not 3.5.1 as you got. As long as it works,. Have no idea why scan logs are showing 8.
  8. This is a Browser Guard Block. I will Alert the proper team to investigate. There is no need for any further action from you at this time. @gonzo
  9. This is a Browser Guard Block. I will Alert the proper team to investigate. There is no need for any further action from you at this time. @gonzo
  10. I do not own a tablet so I do not know if they use the same extensions as a phone or a Windows computer. I also only repair Windows computers in my business as well. Could be a Firefox for Android restriction.
  11. You mean what to do about the phone since the desktop version blocks items?
  12. I will ask @nikhils to look at you provided logs.
  13. Have you tried the current BETA released today?
  14. I can confirm BG is not available for Firefox on android.
  15. I see you are using a RAMDISK, Malwarebytes has issues with those.
  16. Malwarebytes Personal stand alone will not work on a domain computer. Do the following and we can see for sure. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  17. The logs were missing the FRST portion of the logs. Defender might have blocked it from running. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Additi
  18. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  19. That is correct. Spam issues. Users need several hundred posts to reach the user level required for editing.
  20. This is probably a FP. I will ask for you post to be moved to the correct section. Also attach the detection log instead of a screenshot.
  21. Just keep in mind that due a larger than normal support queue, it may take a full week or more to receive a response. Just be sure you only create one ticket so that you are not moved to the back of the queue as tickets are responded to on a first come, first served basis.
  22. Please export a detection log and attach it here. I asked for your post to be moved to the correct section.
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