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Everything posted by Porthos

  1. Just wait on support then. Do you have a ticket number?
  2. You can try the following If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 If that does not you log in and see your key than do the below. Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help
  3. Check your spam folder. It is possible you mis keyed the email address on the purchase.
  4. The browser extension blocks all .info sites by default. It will have to be whitelisted. @rakka
  5. That has a steep learning curve for the average user. The rest are fine.
  6. My.02 worth. I would keep Avast off And use Defender and Malwarebytes as your security combo. In Addition, I would upgrade your hard drive to a SSD if at all possible. The difference is night and day in start up and program execution.
  7. Securi is a well known website cleaning company. Any can use their website scanner to test their site and find out if it is infected/blacklisted. Using their service to clean is not free. For example Malwarebytes.com https://sitecheck.sucuri.net/results/malwarebytes.com
  8. Malwarebytes does not clean websites. I suggest you contact Securi and pay them to do the work. That is what they are best at.
  9. Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help
  10. During a MANUAL scan and like @exile360 should be only a threat scan. Do not attempt to do any thing else during the scan.
  11. Please run the tool from the above automated post and attach the resulting zip file.
  12. @AdvancedSetup could you look in on this?
  13. @ivzn Have you checked your Spam/junk folder as well for replies?
  14. A large part of me getting new clients. I am sorry, On top of you canceling credit cards if you gave them a #. After that kind of intrusion, I never trust a computer till it is reformatted and reinstalled. I know that is like killing a fly with a bazooka but... Scammers have the potential to have installed or copied anything they wanted during the time they were connected. I am not trying to scare or make things harder but it is your computer and many will advise that our very own malware removal section can double check and remove issues for you. Yes they are real good but it is a time intensive procedure. Be sure once your computer is clean one way or another not before, You should change all your passwords to everything from the already clean computer. In the end, You learned some valuable computer lessons. Wish you the best.
  15. In the email receipt, It should show the billing company, probably 2checkout or Cleverbridge ether way, The receipt should have their contact info and you should be able to get the refund that way unless things have changed. I am just a longtime user not an employee. So I cant swear by that. Support will get to you as there is a 30 60 day refund policy. Thanks Maurice.
  16. What is the issue? Since this is your first post.
  17. Sorry about the sign up experience. It has done wonders for forum spam problems. But yes it is a pain. If it was not for spammers those drastic measures would not be needed.
  18. Screen door with holes in it. But even Chrome can be targeted for malvertising. Every computer I touch has Ublock Origin installed and a few extra filters enabled. You do not get "infected or compromised" unless you fall for the scam and let someone remote control your computer. Also NO ONE from "Microsoft" or any other company will ever call you because of any "issue" about your computer. Same scam but different scare tactic.
  19. But still tries to sell you the paid version on just about every startup. Also has some new privacy settings you have to manually opt out of. 100% agree about all registry cleaners. I stopped installing/recommending/using Ccleaner soon after Avast acquired them. Had clients complaining that they were getting billed for a sub (fell for an offer because they thought they had too)since I told them it was free. Had clients end up with Avast installed and did not know how they got it( pre checked offer when getting update). I could go on.
  20. I believe you can still get it with Ninite stripped of the junk. Just installed it with a Ninite installer and achieved a clean scan with MB.
  21. Be aware the extension (only available for Firefox and Chrome) is a BETA thus it is still being tweaked and refined.
  22. That domain is common for abuse and each site is whitelisted individually. This post will be moved to the proper section for Browser extension reports. It is handled by a separate dev team. @rakka
  23. Seems to be browser extension block.
  24. Guessing it is the game Project IGI. Windows defender deletes it as PUA:Win32/InstallCore which is adware that is bundled with many free programs to make the publisher some money with each install.
  25. Malware or not, they are too old to be detected by MB. It would help to know what software they belong to.
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