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Everything posted by Porthos
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Could you provide the logs? @vachiin You can find Scan and Protection logs within the Malwarebytes 4 program in the following location RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged If you click on the View option you should get something similar to the following with other options available. Thank you
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Launching the game Lost ark causes BSOD
Porthos replied to sasatefa20's topic in Resolved Malware Removal Logs
Could you grab a new one please? -
Malwarebytes is not listing the file you attached on Virus Total https://www.virustotal.com/gui/file/625cffa0ddc5ee35dff7b148dae467fb22baf8ae5a238fc4016693937c312088/detection/f-625cffa0ddc5ee35dff7b148dae467fb22baf8ae5a238fc4016693937c312088-1689948934
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Launching the game Lost ark causes BSOD
Porthos replied to sasatefa20's topic in Resolved Malware Removal Logs
Was the log you provided done before or after the clean install? -
Launching the game Lost ark causes BSOD
Porthos replied to sasatefa20's topic in Resolved Malware Removal Logs
That is unusual. Did you install whatever it offered or have you not done a clean install yet? -
No. Malwarebytes does not remove it. I suggest the Kaspersky removal tool. https://support.kaspersky.com/common/uninstall/1464#block1 If that does not fix it, Please do the following so that we may take a closer look at your system. WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you
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https://condonskelly.com/ -Website Data- Category: Trojan Domain: visitor.vlb-avp.com IP Address: 143.198.192.111 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe
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Launching the game Lost ark causes BSOD
Porthos replied to MikeCA's topic in Malwarebytes for Windows Support Forum
The logs were to find out why it happened. That option is now out the window. Glad it is working now. -
Possible false positive that can not be recreated on your side
Porthos replied to eworkflow's topic in Website Blocking
I am not part of the company and checked your site on 4 different browsers and no blocks. I suggest uninstalling restarting the browser and reinstalling and check for updates. -
Launching the game Lost ark causes BSOD
Porthos replied to MikeCA's topic in Malwarebytes for Windows Support Forum
@MikeCA Please do the following so that we may take a closer look at your system. WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you -
Yes please
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This is a browser guard exclusive block. I have moved your post to the correct section so staff can address it. @thisisu@Dashke@BjelakovicL
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@Ivanov Your screenshot shows a detection date of the 16th. Could you update as I did not get a detection just now on the file downloaded from your site. It might have already been corrected. Can you actually get the file from that endpoint and zip and upload it if it is still detected after an update?
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Do You have a screenshot of the block?
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Just wait for the research staff to respond.
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Log when accessing your site for the staff. -Website Data- Category: Malware Domain: IP Address: 23.227.38.74 https://www.abuseipdb.com/check/23.227.38.74 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe
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@PWJones I am trying to gather info to get some assistance for you. Did you use the same email for that purchase that you registered with on this forum? I am just trying to get that answer without broadcasting the email publicly...
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Did you use the same email you registered here on the forum to contact support? Do not post it here in the open forum just a yes or no.
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@Gt-truth I suggest tuning off fast startup in Windows. Then restart. That is one of the usual causes of issues like this. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
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Without the logs, there is no way to even check on why it happened. Might be a one-off issue.
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That is expected/common with most Nir Sofer tools.
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@Gt-truth Restart the computer. IF that does not fix it, Please do the following so that we may take a closer look at your system for any possible infections. WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you
- 7 replies
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- malwarebytes
- update package
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(and 2 more)
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