Porthos

Go ahead and update Malwarebytes. Current version 4.6.5 Your version,

Delete your current scan and create anew scan with smart scan off and choose your desired time

Log for staff. -Website Data- Category: Malware Domain: IP Address: 34.174.173.53 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

@KPG While you are waiting for Maurice, please consider adding Ublock Origin to your browsers as well. It works well along Malwarebytes Browser Guard and increases protection from the screen you saw.

This is a browser guard exclusive block. I have moved your post to the correct section so the Browser Guard team can address it. Also, your customer's browser guard is way out of date.

This is a browser guard exclusive Heuristic block. I have moved your post to the correct section so the Browser Guard team can address it.

Do you have browser guard installed as well? We do not have phone support. Please do the following so that we may take a closer look at your system for any possible infections. Please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you

I do not know if the Google Store purchases can be added to the account. I do not use the phone product. Question for support.

Allow an application to connect to the Internet To prevent Malwarebytes for Windows from blocking an application you trust, add the application executable. Click Allow an application to connect to the Internet. To find the application, click Browse. Select the application executable you want to add, then click Open. Click Done to confirm your changes.

Yes, looks like that license is not active. https://support.malwarebytes.com/hc/en-us/articles/16922059676435-Activate-Mobile-Security-v5-app

This is a browser guard exclusive Heuristic block. I have moved your post to the correct section so the Browser Guard team can address it. @BjelakovicL@JPopovic

Quick interuption, The following detections are because of the following. The Default is off.

How many devices do you have available in your account? Mine is good for one device. If I wanted it on my phone I would have to pay for an additional device.

This is one issue only the support desk can address. The forum can not deal with license issues. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay. Be advised it can take 3-5 weekdays for a response after the automated reply with your ticket number.

@wally96333 Did you resolve the issue and get updated?

Reset will remove all installed software including Malwarebytes.

https://support.microsoft.com/en-us/windows/give-your-pc-a-fresh-start-0ef73740-b927-549b-b7c9-e6f2b48d275e

The only way is to do a reset of the computer and choose the option to save your data. You did not mention what version of Windows this is so I cant offer a guide on the reset. Reset might be a good option since you are worried he installed something on the system.

No, that is why tamper protection exists.

You need to update Malwarebytes.

Log for staff review. -Website Data- Category: Malware Domain: IP Address: 172.67.216.117 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

No, I have premium so I do not worry because it auto-updates. You can do a clean install to see if that helps. Let's use the support tool and do a clean uninstall and reinstall. Download the Malwarebytes Support Tool. Please close all browsers and programs before running the tool. After the tool runs, you will be offered an install. After the reinstall restart the computer.

I moved this temporarily so the web team can take a look at the IP's

That setting aggressively bloks hundreds of thousands of sites with .info, .tech, .online, and so forth.

Until staff replies, You should advise your users to turn off this NON-Default setting in Browser Guard. This is the only reason your users are getting blocks.