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Porthos

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Everything posted by Porthos

  1. That will do it. I have asked someone to look into it for you.
  2. Can't comment on the Avast Firewall I stopped recommending Avast anything when it started to conflict with Windows 10 updates years ago. For me personally and my clients, The Windows firewall has always been enough. For those who want full control of the Windows firewall, there is Windows Firewall Control Although this is not my endorsement of that software.
  3. Off topic. I know it has been on the computer for a long time but Windows Defender is just as good or better as Avast. Your computer will be more responsive without Avast.
  4. The reason it does this by default since Windows 8 when you shut down a computer it really does not shut down but goes into a hybrid sleep. It can also happen when users just let the computer sleep for several days between uses as well.
  5. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ This should fix the issue.
  6. To be honest. When something is at the router level, users can't be charged at the per-device level. Also, the way Malwarebytes works it would not work at the router level anyway.
  7. Okay, we need to do some more advanced cleanup. I will ask @AdvancedSetup to assist you.
  8. No They might work together. You can always add exclusions but honestly, I would avoid it. Please refer to this support article which lists several known applications that conflict with the Web Protection in Malwarebytes, which includes Bitdefender. I always suggest that users turn off the following setting in Malwarebytes so that Windows Defender and Malwarebytes can run alongside each other.
  9. @illumimati Can you please try this: 1. Download the offline installer from: https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Can you please let me know if that worked?
  10. This is a known false positive that will fixed in the next couple of weeks.
  11. If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually. Click on the extension icon Click the Kebab Menu -> then Support Click the Check for database updates button If still having an issue then click Factory Reset, Restart the Browser, and check for Database Updates again
  12. If I was you, I would use one browser for that one site with no Browser Guard installed and a different browser for all of your other activities.
  13. Please post the detection log for this detection. You can find Scan and Protection logs within the Malwarebytes 4 program in the following location RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged If you click on the View option you should get something similar to the following with other options available. Thank you
  14. Try visiting the site and if blocked, grab a screenshot, please.
  15. Have you turned off BG only on that site? Toggle off these on only that site.
  16. It is and a fix is going through internal testing. Hope to be released in a couple of weeks.
  17. Are you still having blocks? If so what are you doing to trigger it? Just browsing or logging in to an account? Also, Why did you create a new account on the forum?
  18. @Steve491 What version of BrowserGuard do you have on Firefox? The current is below.
  19. Happens all the time. You are fine just watch what you type more carefully.
  20. Sounds like a typo or a bad search result redirected you.
  21. Are you getting other redirects?
  22. @Cnut Please do the following so that we may take a closer look at your system. Please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you
  23. It is a known issue and the fix is undergoing testing. Hopefully, be released in the next couple of weeks.
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