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Porthos

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Everything posted by Porthos

  1. Cant speak for staff but the file on the IP is still live according to Virus total. https://www.virustotal.com/gui/url/7f0563eeb36b49d1b79475d00b3edebf3437674694462cb90f7f935973f4ab01/detection But you are correct it has been suspended.
  2. You are correct, that setting needs to remain off. Please zip the file before trying to attach. Please see the following on how to zip files https://support.microsoft.com/en-us/windows/zip-and-unzip-files-8d28fa72-f2f9-712f-67df-f80cf89fd4e5
  3. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool
  4. @Byteee Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.
  5. Do you have a log or screenshot?
  6. Do you have the log for that detection?
  7. Malwarebytes and Avast do have issues working together as noted in this support article After removing Avast,turn off the following setting in MB so Defender and MB are both enabled.
  8. Restart the computer. then do the following. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  9. Hi, Do you have "Use expert system algorithms to identify malicious files" enabled? It is located in Settings > Security> Scan option. This is normally disabled by default. Please un- quarantine the file then zip and attach it here. Staff will look into this and get this fixed. Thanks for reporting! FYI. This setting is in the experimental stage. That setting is to detect malformed files but sometimes legit files use protection that make them malformed. Malwarebytes is still tweaking the algorithms that is why it’s off by default. If you switch it on it is assumed, you are able to tell the difference between a FP and a legit detection. And if you keep it on, I suggest also turn off auto quarantine. Gives you the time to report FP's and not go thru the extra step to have to restore from quarantine. Please turn off "Use expert system algorithms to identify malicious files" enabled? It is located in Settings > Security> Scan option to avoid these detections
  10. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  11. Now, use the support tool to do a clean install. Uninstall and reinstall using the Malwarebytes Support Tool Do now now have your space back or not?
  12. I found the site. It is not just browser guard. The main program blocks it as well. I will move your post. betacraft.pl
  13. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  14. Logs would go a long way in assisting with this. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  15. The website would help. Please post suspect and/or malicious URLs safely by using Code Tags.
  16. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  17. Your account is tied to the email address it was purchased under. To cancel your subscription for Malwarebytes Privacy, please contact Malwarebytes Support directly via the web form on this page and they will be able to assist you. Please only create one support request/ticket or you request will take longer. Thanks
  18. If you created it after late May of this year then use it. If you made it before then make a new one.
  19. This was already reported. It is a 3 day Holiday here and researchers and staff "might" not get to this until Tuesday.
  20. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
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