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Porthos

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Everything posted by Porthos

  1. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  2. Browser guard is not part of Premium/trial, It is a separate program free to install on supported browsers. https://www.malwarebytes.com/browserguard/
  3. I did not have to restart. Might be because I had all programs and browsers closed during upgrade. Just a thought.
  4. This is different from the regular Malwarebytes product, I have asked for your post to be moved to the correct section.
  5. Porthos

    Doesn't work?

    If you are current, Try another server. If that does not work do the following. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  6. Porthos

    Doesn't work?

    What version are you on? See my screenshot. It shows the current version.
  7. This is a Browser Guard Block. I will Alert the proper team to investigate. @gonzo
  8. For the OP. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 9/9/20 Protection Event Time: 3:54 AM Log File: 14a1069a-f27a-11ea-b6d6-001a7dda7102.json -Software Information- Version: 4.2.0.82 Components Version: 1.0.1036 Update Package Version: 1.0.29617 License: Premium -System Information- OS: Windows 10 (Build 19041.508) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, , -Website Data- Category: Phishi
  9. One Device. There discounts for additional devices. It is $10 yr for each additional device. You need a subscription for each device. You do that by signing in to the account portal https://my.malwarebytes.com To purchase more devices.
  10. Results of going to the site. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 9/8/20 Protection Event Time: 7:00 PM Log File: 804e427c-f22f-11ea-a1aa-001a7dda7102.json -Software Information- Version: 4.2.0.82 Components Version: 1.0.1036 Update Package Version: 1.0.29613 License: Premium -System Information- OS: Windows 10 (Build 19041.508) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, , -Website Data-
  11. At least by doing the clean install would correct the corruption issue that caused the issue will be corrected.
  12. If you do not have it, I would install it. It is worth it.
  13. There are 2 separate places to enable rootkit scans in Malwarebytes. One for the manual scan and one for the scheduled scans. For the scheduled scans see below. If that is set correctly, I believe there is a reporting glitch that is known.
  14. Would not hurt and fix the issue as well if it is exactly the same issue.
  15. Wait for the research staff to evaluate your site.
  16. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  17. It is also blocked by the main Malwarebytes program.
  18. Well at the current time, The pop ups are the cost of free. But in the free version, if you turn off (uncheck the start with Windows when you right click the system tray icon, and exit Malwarebytes after each scan) you should not see any pop ups.
  19. Where was the Lifetime license purchased? Were you using it on more than the one computer that is allowed?
  20. You should have the zip file on the Desktop. The file is called mbst-grab-results.zip You can run the tool again and follow the instructions I gave you and create a new file.
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