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Porthos

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Posts posted by Porthos


  1. 24 minutes ago, Tguy27 said:

    Nothing, again unable to contact license server and installation token not found.

    I suggest turning off fast startup in Windows. Then restart.

    https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

    ESET could be the issue.

    I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).


  2. 1 minute ago, xzerozal said:

    I suggest turning off fast startup in Windows. Then restart. You have some restart pending file changes.

    https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

    After that if Malwarebytes still wont open do the following.

    Uninstall and reinstall using the Malwarebytes Support Tool

    Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
    After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
    The 2nd phase is where it offers to do a new Install.

     Let me know if that clears up the issue or not.

     

     


  3. 1 minute ago, xzerozal said:

    Been having a lot of issues with Malwarebytes, had to reinstall it three times since after like a few weeks it stops starting.

    We need to get information from this machine in order to have the proper detail to help you forward.
     NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Can you please follow the directions from the following KB article and post back your logs so that we can review

    Upload Malwarebytes Support Tool logs manually

    Thank you


  4. 2 minutes ago, lisek746 said:

    When installing version 4, I receive a message stating that an error has occurred. I have run the repair tool without success, but I have logs.

    mbst-grab-results.zip

    Quote

    Anti-Virus Product :     360 Total Security

    Your logs show that you have 360 Total Security installed.  This application is known to prevent Malwarebytes from being able to install and function.  Removing it should allow you to get Malwarebytes installed.  Once that is done you may try reinstalling 360 Total Security and creating exclusions between the two applications but I do not know for certain that they will be able to work together.  The items to exclude in 360 Total Security for Malwarebytes can be found in this support article.  Be sure to exclude them from the real-time protection components in 360 Total Security.  You should also exclude 360 Total Security's program folder (most likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes by following the instructions under the Allow a file or folder section of this support article and you should do the same for 360 Total Security's primary data folder which is most likely located under C:\ProgramData.

    Please let us know how it goes and if the issue is resolved or not.


  5. 18 minutes ago, exile360 said:

    the helpdesk ticketing system where any user can submit a support request to receive assistance via email

    I do not know if the old direct email support system even exists any more. The OP mentioned emailing support and got no answer. As far as I know the ticket system is the only way for users to get any email support.

    And I also read somewhere that the chat system only works when the agents are not working tickets.

     


  6. 22 minutes ago, Tguy27 said:

    Please tell me what should i do from 0 now, for real im getting headache.

    Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

    See if that corrects the issue.

    Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
    After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
    The 2nd phase is where it offers to do a new Install.

     Let me know if that clears up the issue or not.


  7. 6 minutes ago, IAmOnline said:

    So the regular Malwarebytes software provides me with the same features as the Malwarebytes Anti-Rootkit? Sorry just wanted to clarify

    They use the stand alone as a test bed for new detection's and port them into the main program when warranted. There is a handful of rootkits that the stand alone is/was used for but those might have already been added to the main program.


  8. 1 minute ago, DrewA said:

    Thanks for you thoughts

    We need to get information from this machine in order to have the proper detail to help you forward.
     NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Can you please follow the directions from the following KB article and post back your logs so that we can review

    Upload Malwarebytes Support Tool logs manually

    Thank you

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