Porthos
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Posts posted by Porthos
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2 minutes ago, xzerozal said:Do I turn fast startup back on?
No, It causes issues with many programs including Malwarebytes for some users.
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1 minute ago, xzerozal said:I suggest turning off fast startup in Windows. Then restart. You have some restart pending file changes.
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
After that if Malwarebytes still wont open do the following.
Uninstall and reinstall using the Malwarebytes Support Tool
Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.Let me know if that clears up the issue or not.
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1 minute ago, xzerozal said:I cannot start malwarebytes dashboard to start the log thing you are asking me for since the dashboard is gone as well as it being gone from the lower right corner in the task bar.
The support tool is separate. Please follow the instructions in the link I posted.
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1 minute ago, xzerozal said:Been having a lot of issues with Malwarebytes, had to reinstall it three times since after like a few weeks it stops starting.
We need to get information from this machine in order to have the proper detail to help you forward.
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.Can you please follow the directions from the following KB article and post back your logs so that we can review
Upload Malwarebytes Support Tool logs manually
Thank you
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Just now, lisek746 said:Thanks. Malwarebytes works.
I am glad you have it installed. I suggest you just use Windows Defender with Malwarebytes.
You might need to make a setting change to benefit from both programs.
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Just now, lisek746 said:Do I need to clean all folders with malwarebytes on the system before trying to reinstall?
Just uninstall 360 Total Security, restart the computer and then run the Malwarebytes installer.
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Just now, lisek746 said:Do I need to uninstall it completely?
YES
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2 minutes ago, lisek746 said:When installing version 4, I receive a message stating that an error has occurred. I have run the repair tool without success, but I have logs.
QuoteAnti-Virus Product : 360 Total Security
Your logs show that you have 360 Total Security installed. This application is known to prevent Malwarebytes from being able to install and function. Removing it should allow you to get Malwarebytes installed. Once that is done you may try reinstalling 360 Total Security and creating exclusions between the two applications but I do not know for certain that they will be able to work together. The items to exclude in 360 Total Security for Malwarebytes can be found in this support article. Be sure to exclude them from the real-time protection components in 360 Total Security. You should also exclude 360 Total Security's program folder (most likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes by following the instructions under the Allow a file or folder section of this support article and you should do the same for 360 Total Security's primary data folder which is most likely located under C:\ProgramData.
Please let us know how it goes and if the issue is resolved or not.
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@PA.DutchmanYou do not have to keep posting new topics. There are only a few people authorized to assist you with malware issues. It can take a couple of days sometimes.
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18 minutes ago, exile360 said:the helpdesk ticketing system where any user can submit a support request to receive assistance via email
I do not know if the old direct email support system even exists any more. The OP mentioned emailing support and got no answer. As far as I know the ticket system is the only way for users to get any email support.
And I also read somewhere that the chat system only works when the agents are not working tickets.
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22 minutes ago, Tguy27 said:Please tell me what should i do from 0 now, for real im getting headache.
Please do the following Uninstall and reinstall using the Malwarebytes Support Tool
See if that corrects the issue.
Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.Let me know if that clears up the issue or not.
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6 minutes ago, cantrust_hosting said:website blocked to suspicious TLD.
This is a browser guard detection and is supported in a different section of the forum. I will alert the proper team.
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13 minutes ago, GoldSmoke said:Thank you for the replies guys an another thank you for the links. 🙂
Be aware, You can not use the stand alone with the full program.
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6 minutes ago, IAmOnline said:So the regular Malwarebytes software provides me with the same features as the Malwarebytes Anti-Rootkit? Sorry just wanted to clarify
They use the stand alone as a test bed for new detection's and port them into the main program when warranted. There is a handful of rootkits that the stand alone is/was used for but those might have already been added to the main program.
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Just now, ScottAtlanta said:Yes, I did, and I've heard NOTHING back.
Check your spam/junk folders. The ticket number generation is immediate.
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1 minute ago, ScottAtlanta said:Thanks for nothing, Portos. As if I haven't already tried that. Read posts more carefully.
If you used that exact link, You should have received a ticket number. Did you receive that?
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14 minutes ago, ScottAtlanta said:Except you CAN'T contact them.
For any of these issues:
- Renewals
- Refunds (including double billing)
- Cancellations
- Update Billing Info
- Multiple Transactions
- Consumer Purchases
- Transaction Receipt
Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Support can take 3-5 days.
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1 hour ago, IAmOnline said:or can I just use regular malwarebytes to detect any rootkits?
You can do that. But you must enable it in settings as it is turned off by default.
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Yes it is ok.
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48 minutes ago, Fatcap said:Sorry, but this is since the instal of MBAM 4.1.0
Did you try to reinstall Gdata av as well? There have been no changes to the incompatibility you had before.
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5 minutes ago, hufflepuffs said:malwarebytes blocked the pirate bay , said due too Trojan
Of course you can. That site is for downloading Pirated and illegal content.
There is no safe way to download pirated content.
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1 hour ago, LGUNITED said:Please advise.
Could you post a log containing these pups.
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5 minutes ago, DrewA said:All seems well for now
I suggest turning off fast startup in Windows. Then restart. It is known to cause some weird issues.
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
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1 minute ago, DrewA said:Thanks for you thoughts
We need to get information from this machine in order to have the proper detail to help you forward.
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.Can you please follow the directions from the following KB article and post back your logs so that we can review
Upload Malwarebytes Support Tool logs manually
Thank you
Cant open MBAM, reinstalled, now cant connect server and token error
in Malwarebytes for Windows Support Forum
Posted · Edited by Porthos
I suggest turning off fast startup in Windows. Then restart.
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
ESET could be the issue.
I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).