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Porthos

Trusted Advisors
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Posts posted by Porthos

  1. Just to add

    image.thumb.png.69553c693fdb66ac9c56ee7098306f0b.png

    You might want to contact Microsoft as well. https://www.microsoft.com/en-us/wdsi/filesubmission

    The Malwarebytes detection on Virus Total is because of the following.

    The engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

    This file has been whitelisted for our commercial products and it is not detected anymore.

     

  2. 21 minutes ago, JBR64 said:

    Rebooted and logged back in to forum with Privacy turned on. Will now click on Submit Reply. Received same popup error as posted above.

    Seems like the forum spam filter is getting in the way of your posts. I think @AdvancedSetup can adjust that for you.

  3. 3 minutes ago, Trentham said:

    The machine is running Avast AV

    There are known issues when using Avast.

    I would recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

     

    Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.

     

  4. 4 minutes ago, PentacleTheVBS said:

    I have just tried again on my own computer (using Chrome in Incognito mode, with the Browser Guard extension enabled) and I get the "Website blocked due to a suspicious top level domain (TLD)" message. Screenshot attached.

    Try clearing your browser cache.

  5. 11 minutes ago, gatortail said:

    Also, for Amazon Prime you may try activating the VPN after you've begun streaming.

    Yes that has worked since the beginning . Of course it is a little inconvenient.🙂

  6. 8 minutes ago, BlueSky741 said:

    One site that doesn't is my AT&T TV NOW account.

    I personally can not use Amazon Prime Video with the VPN on. There are going to be a few sites that will not let you use a VPN.

    • Thanks 1
  7. 2 minutes ago, MuffinTime said:

    I'm trying to install Malwarebytes but The installation failed. Please restart your system and try running the installer again. I am getting an error please help.

    Can you please collect and upload as an attachment the diagnostic data using our MBST?

    • Download and run the Malwarebytes Support Tool
    • Accept the EULA and click Advanced tab on the left (not Start Repair)
    • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

     

  8. The engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

    This file has been whitelisted for our commercial products and it is not detected anymore.

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