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Content Count
15,148 -
Joined
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Days Won
38
Posts posted by Porthos
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In my personal opinion, using Windows 7 now is a bigger risk.
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1 minute ago, Trentham said:
but I'd already got those exclusions/adds in place
You log showed you did not have any exclusions in Malwarebytes for Avast.
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21 minutes ago, JBR64 said:
Rebooted and logged back in to forum with Privacy turned on. Will now click on Submit Reply. Received same popup error as posted above.
Seems like the forum spam filter is getting in the way of your posts. I think @AdvancedSetup can adjust that for you.
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3 minutes ago, Trentham said:
The machine is running Avast AV
There are known issues when using Avast.
I would recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).
Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.
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I just tested in incognito mode and I see the block in Chrome. @gonzo will have to tell us if that mode causes issues.
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4 minutes ago, PentacleTheVBS said:
I have just tried again on my own computer (using Chrome in Incognito mode, with the Browser Guard extension enabled) and I get the "Website blocked due to a suspicious top level domain (TLD)" message. Screenshot attached.
Try clearing your browser cache.
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2 minutes ago, PentacleTheVBS said:
Please could Home.QUBE.cc also be whitelisted.
I am not seeing a block on this site.
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This is a Browser Guard Block. I will Alert the proper team to investigate. There is no need for any further action from you at this time.
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11 minutes ago, gatortail said:
Also, for Amazon Prime you may try activating the VPN after you've begun streaming.
Yes that has worked since the beginning . Of course it is a little inconvenient.🙂
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Ok, I will have @AdvancedSetup look at you logs and assist you with cleaning up the computer so you can get Malwarebytes installed.
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Just now, MuffinTime said:
I tried too many times without kaspersky on my computer, but it did not happen, this is not a logical solution.
So you are saying that you removed kaspersky and tried to install without it?
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2 minutes ago, MuffinTime said:
What is your request?
Yes.
I would uninstall Kaspersky Security Cloud restart the computer and try the Malwarebytes install again.
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1 minute ago, MuffinTime said:
(Can you understand if I write in Turkish?)
I used google translate but I read english.
What error do you get when running the support tool?
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Just now, MuffinTime said:
i am not english i am turkish so you may not understand logs
We will figure it out, Please attach the zip file that is created after running the support tool.
Bunu çözeceğiz, Lütfen destek aracını çalıştırdıktan sonra oluşturulan zip dosyasını ekleyin.
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3 minutes ago, MuffinTime said:
no, same mistake again
Then we need the correct log.
- Download and run the Malwarebytes Support Tool
- Accept the EULA and click Advanced tab on the left (not Start Repair)
- Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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Those are the wrong logs but try the following.
Turn off the following,
QuoteKaspersky Security Cloud
Kaspersky VPNCan you please try this:
1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline
2. Run the installer
Can you please let me know if that worked ?
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8 minutes ago, BlueSky741 said:
One site that doesn't is my AT&T TV NOW account.
I personally can not use Amazon Prime Video with the VPN on. There are going to be a few sites that will not let you use a VPN.
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2 minutes ago, MuffinTime said:
I'm trying to install Malwarebytes but The installation failed. Please restart your system and try running the installer again. I am getting an error please help.
Can you please collect and upload as an attachment the diagnostic data using our MBST?
- Download and run the Malwarebytes Support Tool
- Accept the EULA and click Advanced tab on the left (not Start Repair)
- Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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The engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.
This file has been whitelisted for our commercial products and it is not detected anymore.
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Thanks for the update.
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I also suggest turning off fast startup in Windows as well
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
Then if all the above does not work including what @exile360suggested,
Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.
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30 minutes ago, blechler said:
Please whitelist my domain too. Is it really reasonable to block a whole TLD?
Your domain name would help.🙂
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I got one for an example for staff.
https://www.voiceliveeditor.com/index.php/download-midi-cleaner/send/8-utilities/14-download-midi-cleaner
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8 minutes ago, idc said:
Your main site above has been unblocked. If you are seeing blocks on the main site please clear your browser cache.
If you can get to the home page without a block and individual download links are blocked we need the URL's to the individual links that are blocked.
False positive on my dll
in File Detections
Posted · Edited by Porthos
Just to add
You might want to contact Microsoft as well. https://www.microsoft.com/en-us/wdsi/filesubmission
The Malwarebytes detection on Virus Total is because of the following.
The engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.
This file has been whitelisted for our commercial products and it is not detected anymore.