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Porthos

Trusted Advisors
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Posts posted by Porthos


  1. 6 minutes ago, doug78 said:

    I have attached a recent log

    Quote

    Anti-Virus Product :     Kaspersky Internet Security

    Your logs show that you are running Kaspersky.  The latest version of Kaspersky is known to have problems with Malwarebytes.  Please try temporarily disabling Kaspersky and then installing Malwarebytes, and if that works, then once Malwarebytes is installed, disable the Ransomware Protection component in Malwarebytes as it is known to cause system performance issues when used alongside Kaspersky's latest version.  You can disable Ransomware Protection by right-clicking on the Malwarebytes tray icon near your system clock and clicking where it says Ransomware Protection: On and then click Yes if prompted by User Account Control.

    Please let us know how it goes and if the issue is resolved or not.


  2. 34 minutes ago, Tomahawkx said:

    Same problem! My windows 10 is broken with this MB 4.0 version, crashed the whole system. I'm not using malwarebytes currently, even me being premium user. 😞

    Please follow the directions from the following article and post back the requested logs and we'll review to assist you.

    https://support.malwarebytes.com/docs/DOC-2396

    Thank you


  3. 14 minutes ago, RobertoPro said:

    hope it can be fixed

    Please reset your hosts file. https://www.thewindowsclub.com/how-to-set-the-windows-7-hosts-file-back-to-default

    Hosts File Blocks
    ==================================
    Host data:    0.0.0.0                   telemetry.malwarebytes.com
    Host data:    0.0.0.0                   keystone.mwbsys.com


  4. 24 minutes ago, Phxflyer said:

    I'm very skeptical of what they are coming up with and how they doing this test by throwing out dozens of malware loaded links and programs at one time.

     

    24 minutes ago, Phxflyer said:

    This doesn't seem realistic????

    It is not.

    The test also bypassed web protection by pre downloading that "folder". Also in the real world no one will be bombarding the system with that much at one time. It does not give the heuristic cloud component a chance to react.

    I also believe bypassing Windows 10 built in security measures is a crime in it self as well. 


  5. 39 minutes ago, EnergyNumbers said:

    Ah, I've just been told it's the browser add-on, MB Browser Guard, and that's warning about .info as a suspicious TLD. I guess there's nothing really that I can do about that, short of changing the domain, is there?

    After it is checked out,  It will get whitelisted if ok. @gatortail
     


  6. 5 minutes ago, bbergin said:

    Good morning,

     

    I recently upgraded to Malwarebytes Premium subscription under purchase order no 193849554 but have since changed my old laptop for a new Mac. When I tried to load the software I was told I had too many devices?? I just the protection on my Mac? What happens next? Thanks. Brendan.

    Please start by creating an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license.  You will find instructions on how to do so in this support article.  Once that is done you should be able to use the Deactivate all function to reset your license/devices so that you may activate your license on your device again.  You may refer to the information in this support article for more details.

    If that does not resolve the issue then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license working again.

    I hope this helps and if there is anything else we might assist you with please let us know.


  7. The test also bypassed web protection by pre downloading that "folder". Also in the real world no one will be bombarding the system with that much at one time. It does not give the heuristic cloud component a chance to react.

    I also believe bypassing Windows 10 built in security measures is a crime in it self as well. 


  8. 7 hours ago, Darthraider said:

    i remember in the older versions of malwarebytes you could white-list programs in malwarebytes to exclude from protection. im not sure how top do this on the newer version 4.0.4

    Add to the Allow List in Malwarebytes for Windows v4

    Full user guide.https://support.malwarebytes.com/docs/DOC-3530?lang=en_US&affiliate=&x-source=mb4pchelp

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