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Porthos

Trusted Advisors
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Everything posted by Porthos

  1. If you would have posted the correct site. you title sent me looking deeper for the right site and yes it is blocked. You put a dot between it and samples. itsamples.com
  2. We transfer should work but you have patient because consumer upload speed from your ISP can take a good bit of time
  3. It's not just you! it.samples.com is down. https://downforeveryoneorjustme.com/it.samples.com
  4. Your welcome to do that. Be aware of the Malwarebytes for Windows Product Lifecycle. I will tag a staff member @LiquidTension and see if he can explain the use and operation of ig.exe files.
  5. You might need to update what ever program you use to get that list. What program are you using to manage your hosts file?
  6. Could you post the logs from the current support tool please. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  7. Is the issue solved now? If not we need a fresh set of logs to work from. https://support.malwarebytes.com/docs/DOC-2396
  8. I posted what I did because you have Kaspersky Internet Security and Kaspersky is not working with MB at this time. Exiting Kaspersky is not the same result as uninstalling.
  9. It is part of the new scanning engine in Version 4. A good portion of protection and scans is cloud based.
  10. If you were to uninstall Kaspersky instead of Malwarebytes and reboot, you would also find the computer functions normally.
  11. If you were to uninstall Kaspersky Internet Security and Mcafee instead of Malwarebytes and reboot, you would also find the computer functions normally. The issue is caused by a conflict between both programs; not by Malwarebytes alone. The issue was first introduced after Kaspersky released a new update labelled "patch e". Unfortunately, we do not have any updates on the topic at this current time. The latest information/workarounds can be found in the following post:
  12. I would encourage you, if you have not already done so, to create a Help Ticket with Support. This forum can only provide you generic type help. Please go to this link https://support.malwarebytes.com/community/contactsupport/pages/home-support Provide the detail and submit the ticket. Do scroll down to the section “Create Ticket”. Please double check that you supply a valid / properly spelled & correct Email ( hopefully the same one you used at the time or original purchase). On the line “How can we help you” Be sure to Select “I have a I have a question about my account portal". It will expedite things for the agent to have all the transaction information. Please do have patience. Support has very limited number of agents on weekends. And it will take 2 or 3 business days for them to handle the ticket. They go by order of creation of the original ticket.
  13. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  14. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  15. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  16. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  17. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. https://support.malwarebytes.com/docs/DOC-2396 Thank you
  18. I have always said those type of programs cause trouble and should be avoided. It is another reason Malwarebytes flags ASC as a PUP. Also do not reinstall either or you will run into issues later.
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