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Porthos

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Everything posted by Porthos

  1. I'm sorry you're having trouble, but we'll do our best to help. To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. I hope that the issue is resolved quickly, and if there is anything else we might help with please let us know. Thanks
  2. To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  3. Porthos

    Java

    Please add an exclusion for javaw.exe https://support.malwarebytes.com/hc/en-us/articles/360038479234-Add-to-the-Allow-List-in-Malwarebytes-for-Windows-v4 Also restart your computer.
  4. Just to add, Did you manually update your store apps after the install on Windows?
  5. Good luck, I have that issue with my website, But Malwarebytes actually does its own research when reported.
  6. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not.
  7. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  8. I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html The restart after the above will correct the following. Then test again. If the above does not correct it we have more to do.
  9. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  10. They are probably false positives. There was another similar FP on a Weebly site a few days ago. It is the weekend so it will take some time to get it fixed.
  11. Be sure your malwarebytes is up to date and I will have this post moved to the correct section.
  12. Then you see And if you choose an option you get And it will give you the usual Malwarebytes install window and require a restart. The restart is needed to actually needed to complete the repair. The REPAIR function will keep all of you settings and exclusions. I just did it on my machine to make the screenshots.
  13. Any tool like this should NOT be run without closing all programs first and be ready to restart. There are 2 separate features of the tool. A repair and a clean install. The clean install does just that, wipes everything except the license.
  14. @MartinOShea The support tool failed to run FRST correctly. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  15. I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Fast start can cause issues like this not just with Malwarebytes but other programs as well.
  16. I suggest returning the update checks to the default hourly setting. I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).
  17. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.
  18. Since there seems to be so many, Please allow extra time as they all have to be researched. Have any of you links been sent out in marketing campaigns for example what some would call spam? Might have reported as spam by recipients? Personally, When I see sites like some of the ones I tested show up in my email, I report them anywhere I can.
  19. While this issue is being investigated, you'll need to add javaw.exe to the Allow List in Malwarebytes Premium. https://support.malwarebytes.com/hc/en-us/articles/360038479234-Add-to-the-Allow-List-in-Malwarebytes-for-Windows-v4
  20. What you are seeing is a separate Malwarebytes product called Browser Guard. Those are handled by a separate team and have to be whitelisted individually. We need a list of all of the sites blocked to be able to get (whitelist) them all. I will advise/alert the team responsible for those. dmcontact.com sellhealth.com cascadiapay.com itshersolution.com pemethod.com semenax.com genfx.com prosolutionplus.com hersolution.com vigrxplus.com justforguys.com provestra.com skinception.com naturalhealthsource.net naturalhealthsource.com profollica.com hypergh14x.com buyextenze.com totalcurve.com proextender.com magnarx.com genf20.com genf20plus.com prosolutionpills.com vigrxplus.us vigrxplusaustralia.co vigrxpluscanada.co nexuspheromones.com volumepills.com vigrxplus.net maleenhancementreport.co hersolution.store vigrxnitricoxide.com vigrxoil.com fertilityfactor5.com theaffiliatereport.com semenaxcanada.co confitrol24.com davedavidmd.com genf20health.com semenax.us ordervolumepills.com todays-health.org rosaceareliefserum.com illuminatural6i.com kollagenintensiv.com brainpill.com dermeffacefx7.com womens-health.co provacyl.com stretchmarktherapycream.com vigrxdelayspray.com vigrxdelaywipes.com semenhance.com menhealth.com-new.today leadingedgehealthtraining.com vigrx.com.br vigrxplusglobal.com justforher.com dmcmailinglists.com buymaxoderm.com This list might not be exhaustive. @gonzo@gatortail
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