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Porthos

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Everything posted by Porthos

  1. I rely on the Windows firewall. I also recommend upgrading to Windows 10 as it also has an upgraded version of Defender than in Win 8.
  2. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool
  3. Turn off that setting so this will not happen.
  4. https://blog.malwarebytes.com/detections/exploit-cve202121551/
  5. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool
  6. Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.
  7. I believe there may be a new slider "remove other AV" that is now on by default? You may be able to turn that slider off?
  8. I do not have a detection on the files from your attachment. Are you still seeing a detection?
  9. Was not when I checked it. Please note the following. The attached file is not detected by the consumer or commercial versions of Malwarebytes. The engine format and configuration in VirusTotal is different than the consumer and corporate products’ default configuration. In VirusTotal Malwarebytes uses a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.
  10. If you have the ticket number from the support request we can get it escalated. Sorry you feel that way. I was just passing the proper contact info for support. FYI, By purchasing a subscription to Malwarebytes, It is part of the agreement for auto billing. Not a scam as all subscriptions to all products auto bill, Support can remove automatic billing or refund your purchase if you wish, your choice but the link to it I offered is the only solution available when the self service portal fails..
  11. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help
  12. Hi, Do you have "Use expert system algorithms to identify malicious files" enabled? It is located in Settings > Security> Scan option. This is normally disabled by default. Could you zip and attach the detected file and the log showing the detection as well please.
  13. The following will be your best bet. Ransomware Help & Tech Support at Bleeping Computer https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/
  14. Rootkit scanning is disabled by default. It is recommend rootkit be turned on only where there is an issue for removing something with the normal scan. Rootkit scanning is slightly more dangerous as it has to disable some whitelisting to remediate some rootkits. Maybe once a week if really want to use rootkit. But honestly we rarely see rootkit files anymore and the newer engine can remove most of them anyways even without rootkit on. There are 2 different places to turn on rootkit scanning, one in the main section and one in the scheduler. There were some false posit
  15. Please attach it here. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer
  16. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key
  17. Update and unquarantine and re scan. I believe you will find it clean again.
  18. Full custom scans are generally not recommended nor usually needed especially with rootkits enabled.
  19. I would not worry about what Thunderbird is saying in this case.
  20. It sounds like an issue with the push notifications feature in Chromium based browsers (which includes MS Edge). Please see if the instructions in this Malwarebytes Labs article help or not. Please let us know how it goes and if the issue still persists. Thanks
  21. Many of those false positives were fixed already and is probably the reasons they were not detected now. I do not have a detection on those files now.
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