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Everything posted by Porthos
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[ RESOLVED ] Malwarebytes does not start to start
Porthos replied to hihi25's topic in Malwarebytes for Windows Support Forum
Closing this topic as it's been resolved. -
[ RESOLVED ] Malwarebytes does not start to start
Porthos replied to hihi25's topic in Malwarebytes for Windows Support Forum
Glad to help. -
Windows Command Processor/High Usage
Porthos replied to Swaroop's topic in Windows Malware Removal Help & Support
@Swaroop I am going to get you started with the process. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Then be patient for the next expert to take your case. Thank you -
https://www.downtowndenver.com false positive
Porthos replied to helpocio's topic in Website Blocking
@helpocio This forum is the official way and the fastest to get a False positive reviewed and corrected. -Website Data- Category: Phishing Domain: downtowndenver.com IP Address: 35.208.160.76 Port: 443 Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe -
My comment has NOTHING to do with the software Tron runs/executes. I am going to close this now since you did not understand the following. This section is only for reporting false positives.
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[ RESOLVED ] Malwarebytes does not start to start
Porthos replied to hihi25's topic in Malwarebytes for Windows Support Forum
You missed the most important part of my instructions. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ After you do the above, Let's use the same support tool and do a clean uninstall and reinstall. Download the Malwarebytes Support Tool. Please close all browsers and programs before running the tool. Once done, it will attempt to reinstall Malwarebytes. After the installation restart the computer. -
Make sure the user updates Browser Guard as well. If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon. If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually. Click on the extension icon Click the Kebab Menu -> then Support Click the Check for database updates button If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again I suggest updating Browser Guard. If you still have issues, If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon. If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually. Click on the extension icon Click the Kebab Menu -> then Support Click the Check for database updates button If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again
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This is a Browser Guard exclusive "Heuristic" block. I have moved your post to the correct section so the Browser Guard team can address it.
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I have moved your post for you. Do you have a screenshot of the block as I am not blocked?
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Not only does it run the different programs but it runs scripts to reduce/change permissions on files and folders that reduce the built-in security of Windows. It does not restore those permissions back to default. If I found out a repair person used Tron on my system, I would never use them again and clean install Windows. That is where I will leave this. This is not the section of this forum for those discussions.
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I suggest updating Browser Guard. If you still have issues, If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon. If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually. Click on the extension icon Click the Kebab Menu -> then Support Click the Check for database updates button If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again
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I have moved your post to the correct section and provided a log. -Website Data- Category: RiskWare Domain: v.123113.com IP Address: 23.21.212.132 Port: 443 Type: Outbound File: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
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@Eno-Scott I suggest deleting the Tron folder completely and never downloading or using Tron in the future.
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I have no clue why searching dcs in Chrome would open the game. "websiteData": { "blockType": 15, "ip": "37.120.141.144", "isInbound": false, "netProtocol": "UDP", "port": 10308, "processPath": "E:\\DCS World OpenBeta\\bin-mt\\DCS.exe", "url": "" I am grasping at straws here but do you have the experimental AI feature in Chrome?
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Problem with Auto-Renewal status.
Porthos replied to TT_01's topic in Malwarebytes for Windows Support Forum
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@LeBathtubFishe Please do the following so that we may take a closer look at your system. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you
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False positive (Website blocked due to riskware)
Porthos replied to peaked's topic in Website Blocking
Place it in a txt file and attach it. ONLY authorized personnel and you can view/open the text file. -
@Azhdaha Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you
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Lifetime licence not updating
Porthos replied to FreddyH's topic in Windows Malware Removal Help & Support
They are going to want logs as well. -
@_Z_ to be on the safe side. Get support to fix it. This is one issue only the support desk can address. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay. Be advised it can take 3-5 weekdays for a response after the automated reply with your ticket number.
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This is a Browser Guard exclusive "Heuristic" block. I have moved your post to the correct section so the Browser Guard team can address it.
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StuxNet.bin folder constantly appearing
Porthos replied to olxnts's topic in Windows Malware Removal Help & Support
@olxnts I am going to get you started with the process. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Then be patient for the next expert to take your case. Thank you