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Porthos

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Everything posted by Porthos

  1. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket. Be advised it can take 3-7 weekdays for a response after the automated ticket number.
  2. Windows Defender in 10 with MB premium is good protection. Please turn off the following setting in Malwarebytes to re enable Defender.
  3. Please Clear your browse cache.
  4. You might want to take a closer look at my avatar description. The logs are attached here and not sent to me.
  5. This is now a browser guard reputation block.
  6. Since you are a Techbench member I need to point out the following. I am sorry to inform you that Malwarebytes Premium (stand alone) is not supported on any server OS and is also against the EULA as well. Quote (b) Paid License. If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Software for which you have paid solely in executable form on the corresponding number of Devices owned or used by you. Furthermore, you may not Execute the Software on any Device(s) running a server operating system unless it is a Malwarebytes server product as reflected in its official product name and official release notes. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of any Software beyond the current license term or any new releases), or dependent on any oral or written public comments made by Malwarebytes regarding future functionality or features. https://www.malwarebytes.com/eula/ The proper version is this. https://www.malwarebytes.com/business/ep-server-security/ System requirements https://support.malwarebytes.com/hc/en-us/articles/360038984713-System-requirements-for-Malwarebytes-for-Windows-v4
  7. Cant be done. I have a few hundred lifetime key holders that do not have online accounts.
  8. Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.
  9. Avast has a history of complicating Feature updates. Malwarebytes Premium and the current Windows Defender together are better than your Avast.
  10. Unless you are willing to uninstall Avast to start and be willing to update Windows up to current, I do not have much to add.
  11. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  12. Please turn off this setting, It is off by default because the abundance of FP's reported.
  13. @tahmid68You forgot the following instructions when you posted your new topic. Please the requested logs to your other topic. Please follow the instructions in this topic
  14. Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  15. Seen several reports of this in the last week and no workarounds yet. This is a Kaspersky issue/limitation. Malwarebytes is a full AV replacement.
  16. Kaspersky has a long history of not allowing any other AV to work along side of their software.
  17. Understandable. My next goal for you is to get Windows updates to work. I am going to ask one of our best people to work with you. As a staff member he is off today.
  18. Since you're unable to run the tool, please try to right-click over the Malwarebytes tray icon and exit out of the program. Then run the following scanning tool for us and we'll review these logs instead to see how we can assist you further. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you
  19. Lets try this the easy way first. Please do the following in order and do not skip any steps. Please turn off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html After that restart, Please update Malwarebytes.
  20. The email help desk is different and separate from this forum.
  21. Since this is your first post here we need to start from scratch. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  22. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  23. There is a separate browser guard reputation block that is dealt with by another team. @gonzo
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