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Porthos

Trusted Advisors
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Everything posted by Porthos

  1. Hosts File Blocks ================================== Host data: 0.0.0.0 serius.mwbsys.com Host data: 0.0.0.0 keystone.mwbsys.com You need to reset your hosts file. https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
  2. The program/extension that is blocking you is a BETA and still under development. It is not the main Malwarebytes program. Give the devs a time to whitelist and refine the extension.
  3. It does not. I just was not sure it was still offered. Ninite has removed much of the previously offered free apps from its free site.
  4. https://support.malwarebytes.com/docs/DOC-3177 To resolve the WFP network level conflict, follow the solution below. Disable the Web Protection feature in either Sophos or Malwarebytes product. Restart the affected machines. Internet connectivity issues should be resolved after the system reboot.
  5. Currently all .tech, .info for example are blocked by default (abuse) and need to be whitelisted by staff.
  6. Downloading from that link gives me mb3-setup-consumer-3.8.3.2965-1.0.613-1.0.11983.exe But whatever the file name downloaded from the link you posted will be legit.
  7. Did you deactivate MB on the OLD computer yet?? I would have done the deactivation first before even taking the old one apart.
  8. You can see it in the MB my account on the computer, Make sure it is correct.
  9. Open MB on the old computer and deactivate after noting the key. You have to be on line with the old computer to do this. Deactivate in Malwarebytes product On your device, open Malwarebytes. Click on My Account. Click on Deactivate License button. In the Deactivate License window, click on Yes button to deactivate.
  10. You need to reset your hosts file. https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
  11. Just wait on support then. Do you have a ticket number?
  12. You can try the following If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 If that does not you log in and see your key than do the below. Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help
  13. Check your spam folder. It is possible you mis keyed the email address on the purchase.
  14. The browser extension blocks all .info sites by default. It will have to be whitelisted. @rakka
  15. That has a steep learning curve for the average user. The rest are fine.
  16. My.02 worth. I would keep Avast off And use Defender and Malwarebytes as your security combo. In Addition, I would upgrade your hard drive to a SSD if at all possible. The difference is night and day in start up and program execution.
  17. Securi is a well known website cleaning company. Any can use their website scanner to test their site and find out if it is infected/blacklisted. Using their service to clean is not free. For example Malwarebytes.com https://sitecheck.sucuri.net/results/malwarebytes.com
  18. Malwarebytes does not clean websites. I suggest you contact Securi and pay them to do the work. That is what they are best at.
  19. Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help
  20. During a MANUAL scan and like @exile360 should be only a threat scan. Do not attempt to do any thing else during the scan.
  21. Please run the tool from the above automated post and attach the resulting zip file.
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