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Porthos

Trusted Advisors
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    14,331
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Everything posted by Porthos

  1. What steps do you take when restarting? You do it like the following.
  2. Please restart the computer.
  3. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  4. Only way to do it is install Malwarebytes Browser guard and go to the site.
  5. I will Alert the proper team to investigate. @gonzo
  6. It can take 7 or more weekdays not including weekends and US holidays. Please post your ticket number.
  7. While we wait for staff to review. A note on Website blocked due to a suspicious top level domain (TLD) Non-standard TLD's (biz/cc/info/xyz/online and so on) are commonly used for malicious purposes. Malwarebytes err on the side of caution to assure that we are protecting our users. If our users encounter a block, they report it (as you did), it gets tested, and if it is determined to be safe, it gets whitelisted.
  8. You can only use one. You will not have any better protection with beta.
  9. If you have Premium, you should not have anti exploit installed period.
  10. Actually, personally, This is good. The 3rd party AV's provided by the ISP's are usually very basic stripped down versions of the paid product. Hopefully all their customers get the message.
  11. I am not seeing a block on this domain with either Malwarebytes program with any of my 4 browsers. Do you have a log or screenshot?
  12. http://fliptimefriends.online/ This is a Browser Guard Block. I will Alert the proper team to investigate. While we wait for staff. A note on Website blocked due to a suspicious top level domain (TLD) Non-standard TLD's (biz/cc/info/xyz/online and so on) are commonly used for malicious purposes. Malwarebytes err on the side of caution to assure that we are protecting our users. If our users encounter a block, they report it (as you did), it gets tested, and if it is determined to be safe, it gets whitelisted. @gonzo
  13. Can you see any logs in Malwarebytes showing a block? Does just turning off web protection correct the issue?
  14. This is a Browser Guard Block. I will Alert the proper team to investigate. @gonzo
  15. I am sorry but you did not follow my instructions. I am glad the issue is fixed though.
  16. Restart the computer then do the following. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
  17. This is a Browser Guard Block. I will Alert the proper team to investigate. @gonzo
  18. This is a Browser Guard Block. I will Alert the proper team to investigate. @gonzo
  19. While we wait for staff. A note on Website blocked due to a suspicious top level domain (TLD) Non-standard TLD's (biz/cc/info/xyz/online and so on) are commonly used for malicious purposes. Malwarebytes err on the side of caution to assure that we are protecting our users. If our users encounter a block, they report it (as you did), it gets tested, and if it is determined to be safe, it gets whitelisted.
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