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Porthos

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Everything posted by Porthos

  1. @Muteb Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you
  2. Please provide the detection log. @eiksend You can find Scan and Protection logs within the Malwarebytes 4 program in the following location RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged If you click on the View option you should get something similar to the following with other options available. Thank you
  3. This one will not install without a lot of manual partition resizing, https://www.tenforums.com/windows-updates-activation/211676-after-3-months-since-kb5034441-released-still-wont-install.html I would not try to fix it unless you are very versed in partition resizing. It is a known issue and MS has not fixed it yet. I just hid it with this MS tool https://www.majorgeeks.com/files/details/wushowhide.html For the Defender issue, you will have to wait for expert assistance.
  4. The number in red from your log is the sha256 hash from the detected file.
  5. Different sha256 different files. Does not matter since you do not have the original that was detected. You have a clean and presumably working file so it is not an issue any longer.
  6. Does not matter since you have a working one.👍
  7. The one detected has a different sha256 ^^^^^ Than the one you attached. 20d17e3121c8986c2b7ab631015640e35b578de639271cb5fff4f3595b19b39e
  8. The following could be why it was detected. Scanning in rootkit mode does eliminate some whitelisting. It should only be used if there is an infection that Malwarebytes can't remove from normal scan mode.
  9. @JimJamJom Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you
  10. Is the fresh one detected? If so we need the file or at least upload it to Virus Total. https://www.virustotal.com/gui/home/upload
  11. @Bluetezet Could you un-quarantine the file and zip and attach it as well please
  12. No phone for the consumer version. Forum and email support only. Please do the following so that we may take a closer look at your system. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you
  13. @Oldbox Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you
  14. I thought it was a case of user error which is why I tested as well.
  15. It seems like a glitch. I will report it as I just tried my license key and it failed for me as well. I personally avoid this feature and do not encourage its use. I also suggest you also do the following. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.
  16. You should be able to copy and paste the license from your account right into where it asks for the password.
  17. Do you have a current subscription license or an old lifetime key?
  18. You use your license key as the password then reset the password.
  19. We do not control CyRadar but the Malwarebytes detection can be evaluated. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 3/18/2024 Protection Event Time: 12:36 PM Log File: 0a3cac70-e54e-11ee-a0a7-001a7dda7102.json -Software Information- Version: 5.1.1.106 Components Version: 1.0.1193 Update Package Version: 1.0.82302 License: Premium -System Information- OS: Windows 10 (Build 19045.4170) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe, Blocked, -1, -1, 0.0.0, , -Website Data- Category: Trojan Domain: sardineroabogados.com IP Address: 31.47.78.70 Port: 443 Type: Outbound File: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe (end)
  20. It can take 24-48 hours for a response. The helpers are volunteers and it was the weekend.
  21. To reset your Tamper Protection password: Open the Malwarebytes application. Click the Settings icon. Click the General tab. Scroll down to the Tamper Protection section and click Manage protection. Click Reset password. Locate your license key: Log into My Account. Click on the Premium Security product. Click the copy icon next to the License Key. Paste or enter your License Key (capitalized and including dashes) then click Enter. Enter the new password and click Done.
  22. I don't appreciate that. I explained it in several different ways.
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