Porthos

It will be moved for you when an admin gets the report.

You post will be moved to the proper section soon.

It is a scam email. Do not call the number.

Malwarebytes does not scan email. The consumer version of Malwarebytes has no CMD line functions. Also, I am sorry to inform you that Malwarebytes Premium (stand alone) is not supported on any server OS and is also against the EULA as well. (b) Paid License. If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Sof

You can get help faster here if you attach the support tool log here.

You had issues back in December and again now. The logs would help us help you.

It would help us assist if you do the following. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

What is going on with your system. Unless it is a license issue we can assist here. If it a license issue Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help It is the current way to contact support. Be aware it is taking 5-7+ weekdays to get a response other than the auto ticket generation.

Sounds good. If you have anymore issues were here for you. Be safe

That is more like it.🙂 Did you decide and change the time for the scheduled scans?

Not on any regular basis. Just when you think you are having an infection issue. During a manual scan, Malwarebytes uses 100% of your resources. It is best to not use the computer at all during a scan. Do another scan without rootkit scanning enabled and no programs or browsers open and see how long it takes.

That seems a little long. Were you using the computer for anything else during the scan? Your log shows rootkit scanning on. It is not needed and slows the scan down. I would turn it off.

Turn off the following setting.

First, I highly suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Next, You need to adjust the scan scheduled time to a time of day where the computer is on and you are not needing it. Personally I have not run a scheduled scan in a long time. I do them manually once a week and do not do any thing else until the scan is over. How long does a manual standard threat scan take on your computer?