My computer clearly has a virus or two on it. If I try to log on in normal mode, it hangs at the wallpaper screen most of the time and I cannot get to any programs or files. When I bring it up in safe mode, I can run a few anti-malware and adware programs. They seem to catch a few things, but they keep coming back. I have been trying to run Malwarebytes but it won't launch. I got it to run once early in the game and it found a few things (Trojan Fake Alert), but since then, the malware is back, redirecting me to other sites in some cases and again, will not let Malwarebytes open. I have tried changing the executable file name to explorer.exe, winlogon.exe and just random words with no luck. I have uninstalled and re-installed the program. I had actually purchased the pro version when this happened a few months ago, but it never allowed me to run scheduled scans. I don't know how this started. I did not see any kind of fake alert pop-up or security system menu. I have included HijackThis logs. If anyone has any suggestions, I would really appreciate hearing from you. Thank you. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:29:11 AM, on 3/19/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16981) Boot mode: Safe mode with network support Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\NOTEPAD.EXE C:\WINDOWS\explorer.exe C:\Documents and Settings\Julie Loder\My Documents\Downloads\exeHelper.scr C:\WINDOWS\system32\cmd.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [dla] "C:\WINDOWS\system32\dla\tfswctrl.exe" O4 - HKLM\..\Run: [shStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe" O4 - HKLM\..\Run: [igfxtray] "C:\WINDOWS\system32\igfxtray.exe" O4 - HKLM\..\Run: [igfxhkcmd] "C:\WINDOWS\system32\hkcmd.exe" O4 - HKLM\..\Run: [igfxpers] "C:\WINDOWS\system32\igfxpers.exe" O4 - HKLM\..\Run: [WD Drive Manager] "C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe" O4 - HKLM\..\Run: [EPSON Stylus C64 Series] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE" /P23 "EPSON Stylus C64 Series" /O6 "USB001" /M "Stylus C64" O4 - HKLM\..\Run: [Ad-Watch] "C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe" O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [WD Anywhere Backup] "C:\Program Files\WD\WD Anywhere Backup\MemeoLauncher2.exe" --silent O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [YeppStudioAgent] C:\Program Files\Samsung\Samsung Media Studio\SamsungMediaStudioAgent.exe O4 - HKLM\..\Run: [EEventManager] C:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript O4 - HKLM\..\Run: [RealTray] "C:\Program Files\Real\RealPlayer\RealPlay.exe" SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [Picasa Media Detector] "C:\Program Files\Picasa2\PicasaMediaDetector.exe" O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Dell\Media Experience\DMXLauncher.exe" O4 - HKLM\..\Run: [a-squared] "C:\PROGRAM FILES\A-SQUARED ANTI-MALWARE\a2guard.exe" /d=60 O4 - HKLM\..\Run: [vayuyobev] Rundll32.exe "c:\windows\system32\norobeta.dll",a O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1 O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Julie Loder\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [Epson Stylus NX510(Network)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFIA.EXE /FU "C:\WINDOWS\TEMP\E_S31C.tmp" /EF "HKCU" O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Picture Package Menu.lnk = ? O4 - Global Startup: Picture Package VCD Maker.lnk = ? O4 - Global Startup: VPN Client.lnk = ? O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} (WebIQ Engine Application Object) - http://webiq005.webiqonline.com/WebIQ/Data...6-6D5536C585C9} O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo...toUploader3.cab O16 - DPF: {983A9C21-8207-4B58-BBB8-0EBC3D7C5505} (Domino Web Access 8 Control) - http://svrprodmail2.pgatourhq.com/dwa8W.cab O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: rugozeko.dll c:\windows\system32\rejipupo.dll c:\windows\system32\wivovego.dll wahihevi.dll c:\windows\system32\norobeta.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O21 - SSODL: posohefen - {b63cb140-a19e-4048-ab5e-5dae49c3fbdd} - c:\windows\system32\rejipupo.dll (file missing) O21 - SSODL: peyopazoh - {a015298e-26f2-4bc2-bdde-808e9e640f6d} - c:\windows\system32\wivovego.dll (file missing) O21 - SSODL: jozumejiw - {574ba99f-4ab1-4e03-8d6b-f43860bac9f6} - c:\windows\system32\norobeta.dll (file missing) O22 - SharedTaskScheduler: jugezatag - {b63cb140-a19e-4048-ab5e-5dae49c3fbdd} - c:\windows\system32\rejipupo.dll (file missing) O22 - SharedTaskScheduler: mujuzedij - {a015298e-26f2-4bc2-bdde-808e9e640f6d} - c:\windows\system32\wivovego.dll (file missing) O22 - SharedTaskScheduler: jugezatag - {574ba99f-4ab1-4e03-8d6b-f43860bac9f6} - c:\windows\system32\norobeta.dll (file missing) O23 - Service: a-squared Anti-Malware Service (a2AntiMalware) - Emsi Software GmbH - C:\Program Files\a-squared Anti-Malware\a2service.exe O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Cisco Systems, Inc. Installer service (CiscoVpnInstallService) - Unknown owner - C:\DOCUME~1\JULIEL~1\LOCALS~1\Temp\7Za04040\~ic30\INSTAL~1.EXE (file missing) O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrJD31s.exe O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe O23 - Service: MemeoBackgroundService - Memeo - C:\Program Files\WD\WD Anywhere Backup\MemeoBackgroundService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Unknown owner - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe (file missing) -- End of file - 12912 bytes
