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blender

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Everything posted by blender

  1. Good to hear. Thanks again for reporting!
  2. Hello, Please still provide the logs Bob asked for but it does look like the issue was fixed. Can you confirm? Thanks for reporting!
  3. Hello, Looks like this was fixed. Can you confirm?
  4. Hello, Can you please attach a copy of the file in question (zip it first before attaching) If that is difficult, please upload a copy of the file in question to this site: https://www.virustotal.com/gui/home/upload Let it scan, once done please post the resulting link here. Thanks!
  5. Hello, Can you restore the file from quarantine, zip a copy and attach it here please? It needs to be zipped to attach. Thanks!
  6. Hello, It looks like it is a heuristic detection because the file is showing abnormalities. It would not be able to execute due to these abnormalities. So it is not dangerous itself because it will not run but it does look like it was corrupted at some time.
  7. Hello, Can you attach the installer please? You will need to zip it to attach. Otherwise you can post a link from virustotal.com of scan results of the installer if you have trouble attaching here. Thanks!
  8. It is not infectious. It will run fine with MBAM. I think Defender lets you exclude files so you might have to do that. Most AV (especially those with heuristics) detect cheat tools as potentially unwanted, risky, etc. Kinda like keygens.
  9. Hello, thanks. We've had a look and it appears to be harmless. Many AV though consider "Gamehack" software to be risky. Software like this, one needs to trust the source. We won't be detecting this application.
  10. You have a link to the site that describes what this software does? Please when posting link replace the http with hxxp (Not because I think this particular site is dangerous, it is just standard procedure) Thanks!
  11. Thanks. This time attachment worked. Let me take a look. Just for future reference, if you are attaching actual programs, they need to be zipped first. The forum will not allow attaching bare executable files - just gives us who have to handle them a bit of extra protection.
  12. Hello, There is nothing attached. Can you give details please of the issue you have? How big is this txt file you are trying to attach? If very large, perhaps zip it first.
  13. Hello, We need a copy of the file in question please if possible. Zip and attach in your next reply if you can please. You can also provide a scan results link from virustotal. https://www.virustotal.com/gui/home/upload Upload file there & once scan is complete, post the resulting link back here. Thanks!
  14. Hello, This was a false positives by our heuristics. It has since been fixed. Please make sure your databases are up to date and try the scan again. Thank you for reporting.
  15. Hello, Thank you for reporting. This will be fixed next database update
  16. Hello, can you zip and attach a copy of the file being quarantined OR provide a link to scan results from virustotal please? You can either zip/attach the file to a reply here or upload the file to https://www.virustotal.com/gui/home/upload , confirm upload and once complete, paste the resulting link here. Thanks!
  17. Hello, Glad that worked. The file being signed should help. If it ends up being detected again, please do as you have done already and report it and we'll investigate further.
  18. It is indeed the same. Not sure if you saw an earlier reply .. I'll repost it here: Please try the following:Right click Malwarebytes by the clock >> shut down Malwarebytes. Confirm OK if prompted.Go to:C:\ProgramData\Malwarebytes\MBAMService (if you copy/paste that path into a new explorer window, you won't need to unhide system files)Locate HubbleCache file and delete it. Confirm OK if prompted.Restart MalwarebytesGo ahead and remove the file from your custom exclusions list, restore file from quarantine, and re-scan.It should be OK now. Confirm?
  19. Is that the same version of the file you sent when you posted originally?
  20. Thanks for the new log. We fixed the issue not too long after you posted your new log. Should be good. Confirm? Thanks for reporting this!
  21. Hello, Please try the following: Right click Malwarebytes by the clock >> shut down Malwarebytes. Confirm OK if prompted. Go to: C:\ProgramData\Malwarebytes\MBAMService (if you copy/paste that path into a new explorer window, you won't need to unhide system files) Locate HubbleCache file and delete it. Confirm OK if prompted. Restart Malwarebytes Go ahead and remove the file from your custom exclusions list, restore file from quarantine, and re-scan. It should be OK now. Confirm? As for what you can do to prevent future detections with newer versions, indeed having the file signed can help. I'll check with one of my colleagues to see if we can tweak something else.
  22. Hello, I cannot reproduce the detection. Looks like someone fixed it. Can you confirm please?
  23. We try our best to stay on top of it!
  24. Virustotal does not update as often as we do so it will be a bit behind in reporting clean/infected.
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