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About blender

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  1. Update has been released that should resolve the issue you are seeing: MBAM2 Version: v2019.10.16.03 MBAM3 Version: 1.0.12927
  2. Hi again, I think we may have found the issue and are in the process of doing an update. I'll let you know when the update is out so you can double check.
  3. All the same OS? What exactly was the threat detected?
  4. Hello, can you post an MBAM log and a copy of the file please? Will need to zip the file to attach it. Thanks!
  5. Database update is out for the first file you submitted MBAM2 Version: v2019.10.07.20 MBAM3 Version: 1.0.12797 next update is in progress.
  6. Thank you. It is going to take another update to fix detection on one of the files in the set you just sent. I'll push that out once this update is done.
  7. Sure, please zip & send a couple others so we can be sure the fix in progress will work for those files as well. Thank you,
  8. An update is in progress so will be released shortly (10-15 mins)
  9. Hello, This will be fixed next database update. Thank you for reporting.
  10. Having a look. Sorry for the delay.
  11. Hello, We are looking into this. Thank you for your patience.
  12. Hello, We are in the process of reviewing this application. Please keep in contact with us through your ticket you opened. You and the PUP Reconsideration team can continue the discussion there. For reference, the ticket number is 2587256 I'll close this thread. Thank you,
  13. The detection was only added recently. You can create a help ticket here: https://support.malwarebytes.com/community/contactsupport/pages/home-support
  14. Hello, This is not a False Positive. Please see this article: https://www.malwarebytes.com/pup/ If you want to keep the program, you can add it to exclusions. Windows Update can update your system drivers though as well as the computer manufacturer. If you need assistance setting up exclusions, you can contact support for help.
  15. Hello, Sometimes it takes time for them to reply. I'll contact the ones responsible for that mailbox & they should reply before too long. Thank you for your patience. Locking this topic so communication can continue in your ticket.
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