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kevinf80

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Posts posted by kevinf80


  1. Due to the lack of feedback, this topic is closed to prevent others from posting here.

    If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

    This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

    Tips to help protect from infection

    Thanks

     


  2. Glad we could help.

    If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

    This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

    Please review the following for Tips to help protect from infection

    Thank you

     

     


  3. Due to the lack of feedback, this topic is closed to prevent others from posting here.

    If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

    This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

    Tips to help protect from infection

    Thanks

     


  4. Hiya Antonio1040,

    Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

    NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

    Run FRST or FRST64 and press the Fix button just once and wait.
    If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
    The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

    Note: If the tool warned you about an outdated version please download and run the updated version.

    NOTE-1: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

    The following directories are emptied:
     
    • Windows Temp
    • Users Temp folders
    • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
    • Recently opened files cache
    • Flash Player cache
    • Java cache
    • Steam HTML cache
    • Explorer thumbnail and icon cache
    • BITS transfer queue (qmgr*.dat files)
    • Recycle Bin



    Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

    The system will be rebooted after the fix has run.

    Next,

    Download "Microsoft's Safety Scanner" and save direct to the desktop

    Ensure to get the correct version for your system....

    https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


    Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
    In the "Scan Type" window, select Quick Scan
    Perform a scan and Click Finish when the scan is done.


    Retrieve the MSRT log as follows, and post it in your next reply:

    1) Select the Windows key and R key together to open the "Run" function
    2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

    notepad c:\windows\debug\mrt.log

    The log will include log details for each time MSRT has run, we only need the most recent log by date and time....
     
    Let me see those logs in your reply...
     
    Regarding USB devices:
    Panda USB Vaccine - https://www.bleepingcomputer.com/download/panda-usb-vaccine/ Protectes your system when USB devices are plugged in...
     
    Thanks,
     
    Kevin

    fixlist.txt


  5. Hiya InfectedHelppls,

    Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

    NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

    Run FRST or FRST64 and press the Fix button just once and wait.
    If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
    The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

    Note: If the tool warned you about an outdated version please download and run the updated version.

    NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.
     
    Thank you,
     
    Kevin..

    Fixlist.txt


  6. Hiya WeeJinky,

    I cannot really comment on the popup without seeing it. Regarding FRST, security applications often flag FRST as suspicious because of how it works when searching your system, I do have that mentioned in the instructions...

    Quote

    If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

    Right click on FRST here: C:\Users\Sinclair\Desktop\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

    If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

    That action will remove FRST and all created files and folders...

    Next,

    Read the following links to fully understand PC Security and Best Practices, you may find them useful....

    Answers to Common Security Questions and best Practices

    Do I need a Registry Cleaner?

    Take care and surf safe

    Kevin... user posted image

     


  7. Hello InfectedHelppls,

    Continue:

    Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
    NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

    Open FRST and press the Fix button just once and wait.
    The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
     
    Thank you,
     
    Kevin...

    Fixlist.txt


  8. Hello Antonio1040,

    I need to see the logs from FRST to see if your system has any remaining Malware or Infection... You have not posted FRST.txt, also its secondary log Addition.txt has no information. Can you run FRST again..

    Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

    user posted image
     
    Thank you,
     
    Kevin...

  9. Hello Antonio1040 and welcome to malwarebytes....

    Continue with the following:

    If you do not have Malwarebytes installed do the following:

    Download Malwarebytes from the following link:

    https://www.malwarebytes.com/mwb-download/thankyou/

    or,

    https://downloads.malwarebytes.com/file/mb4_offline

    Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

    When the install completes or Malwarebytes is already installed do the following:

    Open Malwarebytes, select > "settings" > "security tab"

    Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

    Go back to "DashBoard" select the Blue "Scan Now" tab......

    When the scan completes quarantine any found entries...

    To get the log from Malwarebytes do the following:
     
    • Single click on the target sight above scanner window.
    • In the new window select Report
    • Double click on the Scan log which shows the Date and time of the scan just performed.
    • Click Export > From export you have two options:
      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Export toTxt - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

       
    • Please use "Export to Txt" then attach the log to your reply...


    Next,

    Download AdwCleaner by Malwarebytes onto your Desktop.

    Or from this Mirror
     
    • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
    • Accept the EULA (I accept), then click on Scan
    • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
    • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
    • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


    Next,

    Download Farbar Recovery Scan Tool and save it to your desktop.

    Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

    Be aware FRST must be run from an account with Administrator status...
     
    • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
    • Make sure Addition.txt is checkmarked under "Optional scans"
      user posted image
       
    • Press Scan button to run the tool....
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


    Let me see those logs in your reply...

    Thank you,

    Kevin....

  10. Hello InfectedHelppls,

    Thanks for those logs, continue:

    Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

    NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

    Run FRST or FRST64 and press the Fix button just once and wait.
    If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
    The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

    Note: If the tool warned you about an outdated version please download and run the updated version.

    NOTE-1: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

    The following directories are emptied:
     
    • Windows Temp
    • Users Temp folders
    • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
    • Recently opened files cache
    • Flash Player cache
    • Java cache
    • Steam HTML cache
    • Explorer thumbnail and icon cache
    • BITS transfer queue (qmgr*.dat files)
    • Recycle Bin



    Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

    The system will be rebooted after the fix has run.

    Next,

    Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

    Select the Windows Key and R Key together, the "Run" box should open.

    user posted image

    Drag and Drop KVRT.exe into the Run Box.

    user posted image

    C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.

    user posted image

    add -dontcryptsupportinfo Note the space between KVRT.exe and -dontcryptsupportinfo

    C:\Users\{your user name}\DESKTOP\KVRT.exe -dontcryptsupportinfo should now show in the Run box.

    user posted image

    That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.

    Reports are saved here C:\KVRT_data\Reports and look similar to this report_20200727_103821.klr Right click direct onto that report, select > open with > Notepad. Save that file and attach to your reply.
     
    Let me see those logs in your reply, also let me know if there are any remaining issues or concerns...
     
    Thank you,
     
    Kevin...


    To start the scan select OK in the "Run" box.

    user posted image

    The Windows Protected your PC window will open, select "More Info"

    user posted image

    A new Window will open, select "Run anyway"

    user posted image

    A EULA window will open, tick both confirmation boxes then select "Accept"

    user posted image

    In the new window select "Change Parameters"

    user posted image

    In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...

    user posted image

    When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"

    user posted image

    When complete, or if nothing was found select "Close"

    user posted image

    Attach the report information as previously instructed....

    fixlist.txt


  11. Hiya hiddensecret,

    Thanks for the update, good to hear your system is back to normal. Continue to clean up...

    Uninstall the following program:

    Sophos AV Also delete this folder if still present C:\ProgramData\Sophos

    http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

    Next,

    Delete KVRT.exe from your Desktop or the folder it was saved to, also delete this folder: C:\KVRT_data

    Next,

    Right click on FRST here: C:\Users\hidde\OneDrive\Documents\_virus\2\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

    If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

    That action will remove FRST and all created files and folders...

    Next,

    Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

    Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

    Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

    From there you should be good to go...

    Next,

    Read the following links to fully understand PC Security and Best Practices, you may find them useful....

    Answers to Common Security Questions and best Practices

    Do I need a Registry Cleaner?

    Take care and surf safe

    Kevin... user posted image

     

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