rickster176

I'm using another computer (not the old that was infected, or the new one that may be) to send this message. I have the old, infected one with me, but I can't even bring up IE, let alone connect to the internet. If I try to open IE using a user account with administrative privileges (the one I ran malwarebytes on), I get the message in the title of the first post. If I try to open it up using an account with limited privileges, it doesn't recognize the file/program and asks me to identify the program to use to open it. The computer is really messed up. I think the infected files that I removed must have been critical to the computer's operation. I'm considering re-installing XP. I think I can back up the important files before doing this, but I don't know if they are infected. I really don't know what to do about the new computer that may be infected as well. I'm hoping that it won't crash before I can get home, and that maybe I'll no more then than I do now. I didn't think that something like this could get past a reputable antivirus program (AVG), but clearly it can.

No, I haven't seen this procedure until now. I downloaded the program using another computer, transferred it to the infected computer's desktop, then ran it. I'm pretty much unable to do anything on that computer now. What concerns me more, however, is that I bought a new computer to replace it because my kid's need a computer. I think this new computer may be infected now. I work out of town so I can't check this out for myself. The only common denominator that I know of is that one of my kids downloaded a program called OpenCanvas on both machines. I don't want to try malwarebytes on this new machine until I can determine what went wrong on the first one. I want be home for at least two more weeks, and I can't keep buying new computers (actually it was off eBay). I appreciate any help you can provide.

Recently I used Malwarebytes' Antimalware to get rid of Antivirus XP 2010 from a computer that had become virtually unusable because of popups and other problems created by the program. Antimalware found 27 files that were infected, which I then removed when prompted to do so. When I rebooted the computer, the popups were gone as far as I could tell, but I can't used the administrator account to access Internet Explorer or most of the other programs on the computer. I get the following message: "Error: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." The limited accounts on the computer seem to be able to access programs that the administrator account cannot, but not everything seems to be working correctly with them either. One other thing: the computer has been scanned regularly with AVG Free, which apparently did not see Antivirus XP 2010 as a threat. I new to using these types of forums, so if I need to go about finding a solution to this problem in a different way, someone please let me know. Thanks.