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Lynsey78

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Everything posted by Lynsey78

  1. Hi, I downloaded malwarebytes a while back on my lap top which is saved on my desk-top. I think I am infected somehow bacause I am unable to run malwarebytes and I am unable to get on the internet - I just keep getting a messages saying my computer is infected and it starts to automatically run some kind of scan - which then goes onto a payment page asking for my details!! Anyway I have tried to run malwarebytes in safe mode and also from a cd but both will not run. Can anyone help please? Thanks a lot Lynsey
  2. Thanks jonasgrumby. Can anyone please help me on how I can run malwarebytes please? Cheers
  3. Sorry in addition I found the below and tried it....I got as far as 'Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys' - I could not find TDSSserv.sys undering NON-PLUG AND PLAY DRIVERS.... Please try the following routine to see if you can get Malwarebytes to run. Click on Start, click Run, and then type devmgmt.msc and click OK On the View menu click on Show hidden devices Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys Highlight that driver and right click on it and select DISABLE Now RESTART your computer. Download a copy of Malwarebytes but DO NOT run it yet. Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it. Once the program is installed go to the UPDATE tab and try to update the program if you can. Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.
  4. I have malwarebytes saved on my desk top however it will not run. I tried to run it in safe mode but it still will not run. I cannot access the internest from my infected lap top so I saved malwarebytes from a clean lap top and saved it to disc to see if that worked but still nothing....can anyone please help me? Thanks a lot Lynsey
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