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About Digerati

  • Rank
    Advanced Member

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  • Location
    Nebraska, USA
  • Interests
    IT Consulting, Custom PCs

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  1. Title says it. Latest version - select a single report, click Trash can and follow prompt, the report is not deleted. Select the 3 dots and Delete all, and none are deleted. Verified with another user, same problem on her machine with latest version. Ran Support Tool yesterday, didn't fix.
  2. No way will I agree with that. Frankly, that's an old cop-out warning from decades ago. NOBODY closes all open programs before installing and uninstalling things anymore. Yet just about every program (except the Support Tool!) says too - most people don't even know what programs are running with Windows. And regardless, if necessary, one should not assume all already know it will happen. That said, I was wrong above. The prompt to reboot does say to save all your work. My bad there. But there is no option to Reboot later. It is Ok or X and the X forces a reboot. I feel this warning should be posted right when starting the Support Tool - when they still have the option to exit the tool. Ummm, no. I just ran it again and that is not the case. I note only the Advanced option (which is NOT the default option) lets you choose between Repair and Clean. If you stick with the default, the Dashboard option, it only says, my bold underline added, "Click Continue to notify us of your issue and perform a repair of your Malwarebytes product". The tool worked and that's great. And I do appreciate that. But it need to be more informative. That's all I'm saying.
  3. The Support Tool fixed mine too. And for the record, I don't have and never have had Webroot or Comodo on this system. And BTW, not happy with how that Support Tool provides no option to "Reboot Later". All you get is Reboot now. If you click the X to close that prompt box, the system reboots whether you have saved any open docs and "gracefully" exited any open programs, or not. Fortunately, Word had saved a draft of the large document I was working on. And the new Edge restored all my open tabs. And it gives no warning that all our user customizations will be reset back to the out-of-the-box defaults. For example, scheduled scan times, quarantine options, rootkit scan and more are all reset. It is not a "repair" tool as suggested - that is, it does not repair corrupt files or settings. It wipes everything out and starts over. And that's fine - if that information is provided to us up front. At least it saved my License ID and Key so it remembered I was a Premium license owner.
  4. Same problem here. System tray app is running. Right-click on system tray icon shows all 4 functions are "On". MBAMService is running. Select Open Malwarebytes (or Check for Updates) and mouse icon spins, goes away, then nothing - Malwarebytes does not open. Double-click System tray icon and same results, Malwarebytes does not open. Rebooting does not resolve problem. Same problem noted by at 3 other very experienced Malwarebytes users on another site. All using W10. Problems seen on PCs and laptops. @Petebo - I did not see this 30 days ago but I quickly add I rarely open Malwarebytes. So I may have just not noticed until today.
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