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Everything posted by newguy

  1. Thanks for your patience. I ended up replacing the power supply and thought the issue was fixed. Unfortunately the same symptoms returned after less than a day of operation. (System wont power on for more than a couple of seconds.) During this process I was able to remove the hard drive and run some diagnostics on it with another system. Everything checked out fine. I'm not sure what our next step is here as I don't think I'm qualified to troubleshoot the motherboard. Anyway, I thought I would let you know the situation so you could go ahead and close this thread if you want. I can always sta
  2. Hi, Thanks for the response. Unfortunately the system will no longer boot. At first when my friend powered on he was getting a black screen only but the system was running, (fans on, lights on, etc.) Occasionally he could shut it off and reboot and be OK. When he told me this I thought the symptoms fit with a failing hard drive and suggested he not try the system again until I had time to run the diagnostics you suggested. I now have physical possession of the system but it will not power up. When the power button is pressed the fans run for one second or less and the system shuts down again.
  3. Thanks for the quick reply. Sorry for the delay in posting back. OK, ran DDS. Files are attached. Not sure how to capture the stop codes. Is there a way to access them directly after the system restarts or is it a matter of recording them when the BSOD event occurs? Thanks again. dds.txt attach.txt
  4. HI, I'm trying to help a friend solve a problem with his computer. The system will shut down seemingly randomly with a blue screen. It's been happening for a while now but the error codes don't appear to be consistant. We ran MBAM and while there were some issues that were solved the blue screen issue remains. A rerun of MBAM showed no infections. I've had good luck with this forum in the past with malware problems, but I think this may be a different sort of issue. Am I in the right place? If so what information do I need to post here to get help with this type of error? Thanks.
  5. Hey Maniac, Sorry for the delay. He had a bit of an issue with IE and his connection but I suspect it was ComboFix again. We were able to take care of that and it's been OK. He says his system seems to be working fine now. Unless there is anything else you think we need to check it looks like we're OK. Thanks.
  6. Sorry for the delay. Been kinda busy. I told him to use the system for a bit to see how it's working. I'll get back to you soon.
  7. Thanks for the info. So, what is our next step? Do you think the system is OK now?
  8. Hi Maniac, The messages is no longer showing up. After booting up he tried to go to a couple of web sites just to see how things were working. First, IE asked if he wanted to make IE the default browser. Now when he visits certain web pages he is getting a "security alert" that begins: "you are about to view pages over a secure connection,,," He does not remember seeing this before. Not sure if Combofix reset some things and this is normal but I thought I would let you know. Other than that things seem OK. Just in case I advised him to still not use the system until we hear from you. Thanks
  9. I attempted to disable Norton and ran Combofix. Combofix reported that Norton was not disabled and I again attempted to disable everything in Norton before continuing. Once again Combofix said that Norton was still not disabled but Combofix continued to run. Here is Combofix.txt: ComboFix 12-03-22.01 - thomas 03/22/2012 19:25:27.1.2 - x86 Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1918.1017 [GMT -4:00] Running from: c:\users\thomas\Desktop\ComboFix.exe AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF} FW: Norton Security Suite *Disable
  10. Hey Maniac, Everything seems OK except we are still getting the pop-up error I told you about in post #5. The same message appears on every boot.
  11. OK, I was able to run OTL in safe mode. Here is the log: All processes killed ========== OTL ========== Error: No service named McComponentHostService was found to stop! Service\Driver key McComponentHostService not found. File C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe not found. Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\\{f92a9fe4-2850-4198-b9d5-279880e49b16} not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{f92a9fe4-2850-4198-b9d5-279880e49b16}\ not found. File C:\Program Files\A_Free_Ride_Games_Bar\prxtbA_Fr.dll no
  12. Hey Maniac, Thanks for the info on registry cleaners. Didn't realize they could be harmful. For some reason when I copied/pasted your OTL commands the returns didn't copy and everything appeared on one line. I had to paste them into a wordpad document and then manually add the returns. Then I was able to copy and paste from notepad into OTL. When I ran OTL it seemed to being doing OK at first but then it paused. I soon got a message from windows that OTL was not responding and had to be shut down. At that point the system hung with no icons or task bar. Had to shut down manually and restart.
  13. OK, Uninstalled "McAfee Security Scan Plus" Uninstalled "Veiwpoint Media Player" - (this had been uninstalled back in post #3 so I'm not sure why it was there) Copied and pasted the text you provided into OTL and clicked "Run Fix." Scan ran very quickly and asked to reboot. System hung during shutdown and I powered off manually after a while. OTL produced a log after restart. We are still getting the pop-up error message I mentioned in post #5. I was wondering if you think cleaning up the registry with CCleaner might take care of this issue. I know I shouldn't run CCleaner until we are all do
  14. Hi Maniac, I uninstalled "Constant Guard Protection Suite." Ran FixExec and it seems to have restored the .exe file associations. Ran UnHide.exe and that brought back the favorites in IE. Ran OTL. Logs follow. Just wanted to say thanks for all your time and help so far. OTL.txt: OTL logfile created on: 3/13/2012 7:13:36 PM - Run 1 OTL by OldTimer - Version Folder = C:\Users\thomas\Desktop Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU |
  15. Hey Maniac, I was able to uninstall these two items: Games.com Toolbar GamesBar The other two: Conduit Engine A Free Ride Games Bar Toolbar are still listed after running the uninstallers. Here are the issues we are getting now: I'm getting a pop-up message on boot-up about not being able to load or run a file listed in the registry. I've attached a screen shot of this message here. He has something called "Constant Guard Protection Suite" installed. This is part of a package provided by his ISP. Upon boot up we are getting a "Protection Suite Error" message that says an unexpected e
  16. Hi Maniac. Thanks for the quick response. OK, I removed "Viewpoint Media Player" via add/remove programs. I was able to update and run MBAM via the Chameleon route. After MBAM ran it required a restart to complete the removal process. However, the system hung while shutting down, (I gave it over 30 minutes displaying the shutdown screen before I manually shut it down.) Upon restart I again ran MBAM Chameleon and this time it found no infections. I attempted to run DDS again but while it was running I got a blue screen and the system restarted. (Not sure if this was related to the process, but
  17. Hi, I'm trying to help a friend with a virus issue. He seems to have fake virus software called "System Check" installed. It has hidden all of his desktop icons, blocked access to the task manager and crippled his antivirus software. When he contacted me about the problem I advised him to disconnect his system from the internet and it has not been reconnected since. He booted in safe mode and installed MBAM from a CD. Malwarebytes found and fixed three issues in safe mode but upon reboot the virus was still there. He rebooted back into safe mode and ran MBAM again but it found nothing thi
  18. Ran ComboFix uninstall. DeFogger did not ask for a reboot so I performed one manually. Thanks for all you help! I realize this was a long process, (180+ posts) and I appreciate your patience. Sorry we couldn't find a specific cause for the connectivity issue but I'm glad the repair install of Windows seems to have done the trick. Thanks again!
  19. Are there any specific steps I need to do to clean up the tools we used or do I just delete them all?
  20. Ran ESET again. Nothing was found. Here is the log: ESETSmartInstaller@High as CAB hook log: OnlineScanner.ocx - registred OK # version=7 # iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339) # OnlineScanner.ocx= # api_version=3.0.2 # EOSSerial=b333626e6af91748962299d13cbe67f2 # end=finished # remove_checked=true # archives_checked=false # unwanted_checked=true # unsafe_checked=false # antistealth_checked=true # utc_time=2011-11-02 12:59:42 # local_time=2011-11-01 08:59:42 (-0500, Eastern Daylight Time) # country="United States" # lang=9 # osver=5.1.2600 NT Service Pac
  21. OK, downloaded and installed IE8. Ran Windows Update and installed all critical updates. System seems to be working OK now. Should I run another online scan now to be sure? Also, can you recommend any free virus software for the system? I was thinking of Comodo but I haven't seen it mentioned in this forum.
  22. Finally got around to doing the repair install of Windows. Connectivity is back!!! I can connect with Firefox but IE returns this error: "The requested lookup key was not found in any active activation context" Since the repair install I'm back to IE6. Maybe I'll see if I can update via Microsoft Updates and see what happens.
  23. OK, ran ESET scan and then DrWeb on the infected drive. When I reinstall the drive as the master I will try to connect again. If that still doesn't work I'm going to try a repair install of windows. Here are the logs: ESET: ESETSmartInstaller@High as CAB hook log: OnlineScanner.ocx - registred OK # version=7 # iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339) # OnlineScanner.ocx= # api_version=3.0.2 # EOSSerial=b2d7cb054082f7408986174842b4c745 # end=stopped # remove_checked=true # archives_checked=false # unwanted_checked=true # unsafe_checked=false # antistealth_c
  24. OK, not sure if I'll get time to do this today, but I'll post back as soon as I can. When I do post back should I include the eset log? Thanks again.
  25. Before I do that I would like to back up some files just in case things don't go well, (mostly photos and music). Is there a way that I can be sure that all traces of the virus are gone, or do we already know that? I was thinking of going back to the setup where I had the infected drive set up as a second drive and then scanning it for viruses. I have seen advice to others to do some sort of online scan (ESET?) after their machines were clean. Is this better than MBAM and can I scan a drive other than a boot drive with this utility. Sorry, with all this trouble I'm just a little paranoid a
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