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Everything posted by mwcrumjr

  1. I turned Web Protection ON on Feb 1 and haven't had any freezes so far. Also, I never experienced any problems with Ransomeware ON.
  2. When did the freeze first start occurring? Dec 12, 2018 What were you doing on the computer immediately prior to the latest freeze? Dec 15, 2018 - had 4th freeze running Firefox, Word and Windows explorer. Did hard shutdown, waited 30 minutes, rebooted and called Dell Tech Support. Had 5th freeze right after reboot finished - nothing running. Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? No Has a freeze occurred when the computer is idle? Yes - Dec 15,
  3. I've been encountering the same problem since Dec 13 - had a total of 5 system freezes in 2 days. On Dec 15 I discovered that Malwarebytes was the culprit and based on the suggestions at that time, I turned Web Protection OFF. Since then I've not had any more system freezes. Web Protection is still ON. My System: Windows 7 x64 Malwarebytes, Component Package 1.0.508, Update package 1.0.8341 Avast Free 18.8.2356 (build 18.8.4084.409)
  4. I am having the same problem. I've experienced a total of 5 hard freezes over the past 2 days on my Dell OptiPlex 7040 desktop computer. Each time I was browsing in Firefox when the screen, keyboard and mouse simple stopped responding. I was forced to hold down the power button until the system shut down. The first several times I only had Firefox, Word and Windows Explorer running. Then just today I had just finished rebooting my machine when the system froze with no applications running. Initially, I did not realize the problem was in Malwarebytes and had contacted Dell Tech Support.
  5. Apologies for the very long delay but for anyone still following this thread, I believe the BSOD problem has been resolved. Malwarebytes Support contacted me on Friday, 8/10/2018, to let me know they had a Beta version of Malwarebytes Premium 3.0 which they believed corrected the BSOD problem. I installed it on Monday, 8/13/2018, and have been running with Web Protection ON for 2 days. There have been NO BSODs! So I do believe the problem has been resolved. Thanks to everyone for their support and advice. Really appreciate the help!
  6. @exile360 Thanks for all the information on safer web browsing. I didn't realize the Do Not Track function was based on an "honor system", not enforced through code. I'm not sure that helps much but I'll still keep that enabled. My greatest concern with adding extensions like Adblock Plus is not performance but conflicts that cause web pages to not function properly. I'll check out the extensions you suggested later on. Right now I'm still mainly focused on the BSOD problem. I downloaded and installed the Malwarebytes Browser Extension BETA 1.0.24 that you suggested. I'm also ru
  7. @exile360 I'm really impressed! Based on what you've said, we seem to have been in the same line of work. I was a business systems analyst working in the investment banking industry. I wrote the business systems requirements for new or enhanced functionality, basically translating business needs into detailed business requirements that developers would use to define their tech specs and then write the code. I did that for about 20 years. Anyway, I've been looking for advice on how best to protect my online privacy. Currently, I'm only using Disconnect, which I like a lot (love the
  8. @exile360 Actually, Malwarebytes Support has not asked me for crash dumps / memory dumps, etc. When I opened the ticket I attached the results from the Malwarebytes Support Tool. I'm not sure if that provided them everything they need but they haven't asked me for anything else. The only request I've received from them so far was to add MWB Exclusions to Avast, which I've done. But as I mentioned before, I'm not at all sure this has anything to do with the netio.sys BSOD. Regarding your suggestion that I disable Web Protection, I had run it that way for several days but still got a
  9. @exile360 Thanks for getting back to me on this. It helps explain things a bit. Meanwhile, I turned on Malwarebytes last evening with Real Time Protection ON. The system was fine for the evening. But when I booted up this morning, I got another BSOD from netios.sys!! So I've turned off Malwarebytes again. So far the only advice I've received from Malwarebytes Support is to add Malwarebytes Exclusions to Avast, which I've done. I have not turned Malwarebytes ON since I'm not sure this has anything to do with a BSOD from netio.sys. Any suggestions?
  10. @exile360 I'm sure you are correct in that assessment, however my machine is less than 2 years old. Also, I purchased a Dell Small Business machine thinking it would be more robust than a Home device but I'm not sure if that actually makes a difference or not. However, the updates that were applied by Dell Tech support were quite recent - 6 of them were dated within the last 6 months. But even after Dell had updated the driver, I was still concerned that I had all the correct drivers. None of the updates that Dell had applied were called "Intel Ethernet Controller (2) 1
  11. Update: I contacted Dell Tech Support. They used the Dell Command | Update utility to check out the status of my BIOS and device drivers. The utility discovered that the BIOS, 6 drivers and 2 applications were out-of-date so it updated all of them. The Dell tech suggested I try Malwarebytes again to see if any of these updates corrected the problem. The Dell tech was not willing to use the Intel site to update the Network Adapter Drivers and also was not sure this would correct the problem or not. I'm going to restart Malwarebytes and turn on Real Time Protection. I'll keep yo
  12. Yes I know, however when I checked the Intel driver download site I found the following warning: About Intel® drivers The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations. I'm checking with Dell right now to see if updating these drivers (and it appears to be more than just one) would cause any problems with my specific configuration. I should have been clearer in previous message.
  13. Are you positive? Just so we're on the same page: I've already had a Dell tech conduct a thorough hardware check on the machine and they also had me run sfc /scannow and I had absolutely no hardware or Windows integrity errors. Also, I tried to restore to a previous restore point but that failed - got into a really scary scenario where the machine failed to reboot but I managed to recover from that. It could have been due to the fact that Windows did the following critical updates on 6/13/2018: Microsoft (HIDClass) 06/21/2006 6.1.7601.24145 and Security Update for Package_for_RolupFIx (KB
  14. Could you be more specific about which network drivers need to be updated and how one goes about doing that? I'm running Windows 7 Pro which I keep up to date with all critical updates. The machine was purchased in 2017 and Windows was installed by Dell so I would think all the drivers would be up-to-date. I'm running Firefox 60.0.2, the latest version. I have NOT reverted to 3.4.5 - I'm just not running it at all. I had been running 3.5.1 with Real TIme Protection disabled for several days with no incident but got another BSOD yesterday afternoon so I decided to turn it off. The
  15. All I have are minidumps - 8 of them. Nothing at C:\Windows\Memory.dmp. If these will help, let me know. Also, I'm not sure how to use wetransfer.com.
  16. I just had another BSOD "DRIVER IRQL NOT LESS OR EQUAL" - it said it was caused by netio.sys. This is the first one I've had since disabling Real Time Protection several days ago. I've now quit Malwarebytes completely. I have not heard back from Malwarebytes Support.
  17. Exile360: I couldn't agree more. Let me explain. When I replaced my old PC with a new one in 2016, I assumed the old license couldn't be transferred to the new machine so I purchased a 2-year Pro license for the new one. About 6 months later, I happened to check my MWB account and discovered I had 2 licenses - the lifetime and the 2-year. I emailed the support team and asked them if I really needed both. They immediately responded and told me no, I didn't need both - I could transfer the Lifetime license to the new machine. They also offered to refund the fee for the 2-year subscription
  18. Exile360: Thanks so much for this information - it eases my mind a lot. I bought a perpetual license in 2009. They no longer offer these so I don't want to do anything that could mess that up. This is the first time I've experienced any problems with MWB and therefore the first time I've ever posted here. Good to know there are knowledgeable users like you on this forum in case I run into problems in the future.
  19. Exile360: Thanks! I hadn't found that site so it's good to know it's safe. I had read somewhere that UpToDown.com was safe too but you can't be too careful these days. Plus, I don't have active protection right now so I'm even more wary than usual. I also don't want to violate my Malwarebytes Pro License and I'm not sure if installing an older version from one of these sites would conflict in any way with my existing install. I'll wait to hear from the Support Team before doing anything. They've been very responsive in the past but that was years ago.
  20. Update and additional information on BSOD "DRIVER IRQL NOT LESS OR EQUAL". I've determined that the problem started after I updated Malwarebytes Pro from Version 3.4.5 to 3.5.1 on 5/31/2018. At first everything was fine. But then last Tuesday I got my first BSOD. I had never had a BSOD with this system so I was really shocked. It happened again the next day. I contacted Dell Support. They ran diagnostics on my hardware and had me run Windows 7 System File Checker (sfc /scannow). Both were completely clean. The Dell tech suggested a System Restore - which failed. They also told
  21. Thanks for getting back so quickly. I found out how to create a ticket, downloaded the Malwarebytes Support Tool and sent the results to the Support Team. Hope they can correct the problem quickly.
  22. I'm having the same problem! It started about a week ago - happened twice over several days. This afternoon it occurred 3 times in a row. Several days ago, I had a Dell tech run diagnostics on my hardware and Windows 7 but everything came up clean. The BSOD does NOT mention any file or executable - just that something is causing a problem. I've downloaded the Malwarebytes Support Tool but can't run it without a ticket number. But I don't see any way to open a ticket. Can you help? Thanks!
  23. Thanks! Appreciate your help on this! --marlin
  24. I updated and re-checked and the site is still being blocked. But I noticed the site IP is - not I made a typo. Sorry about that. Could you check? Thanks!
  25. Malwarebytes Pro IP Protection has recently begun blocking IP , domain name "contentfeed.aebn.net". I believe this is a false positive block. I've checked with the site and they report no known problems. They also mentioned they've just spent great deal of time and money to get their site in line with McAfee standards and now carry their logo on their page. Please advise. Thanks! --marlin
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