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mwcrumjr

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Everything posted by mwcrumjr

  1. I turned Web Protection ON on Feb 1 and haven't had any freezes so far. Also, I never experienced any problems with Ransomeware ON.
  2. When did the freeze first start occurring? Dec 12, 2018 What were you doing on the computer immediately prior to the latest freeze? Dec 15, 2018 - had 4th freeze running Firefox, Word and Windows explorer. Did hard shutdown, waited 30 minutes, rebooted and called Dell Tech Support. Had 5th freeze right after reboot finished - nothing running. Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? No Has a freeze occurred when the computer is idle? Yes - Dec 15, 2018 - 5th freeze occurred immediately after I had rebooted due to the 4th freeze. I had not started any applications. Have you noticed a correlation between high network traffic and the computer freezing? No How often does the computer freeze? I had a 5 freezes before disabling Web Protection. They seemed to occur randomly, usually late at night. Except for freezes 4 and 5 which occurred within 1 hour of each other. Are you able to reproduce the freeze on-demand? If the answer is yes, what are the steps? No How old is the computer? Dell Optiplex 7040, purchased Dec 2016, set up March 2017. Was the computer upgraded from XP/Vista to Windows 7? No Is the computer fully up-to-date with Windows Updates? Which updates have been installed after the first freeze occurred? Yes I am not sure of exact sequencing of first freeze and Windows Updates but here is a list of successful updates from Dec 12, 2018 on: 12/12/2018 4:22 PM: 2018-12 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4471318) 12/12/2018 4:23 PM Windows Malicious Software Removal Tool x64 - December 2018 (KB890830) 12/12/2018 4:26 PM 2018-12 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4471987) 12/21/2018 12:23 PM 2018-12 Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based systems (KB4483187) 01/09/2019 11:29 PM Windows Malicious Software Removal Tool x64 - January 2019 (KB890830) 01/09/2019 11:31 PM 2019-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4480970) 01/09/2019 11:34 PM 2019-01 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4481480) Does the computer have multiple network adapters? If it does, what happens when you disable the adapter currently in use and switch to a different adapter?  No - just Intel Ethernet Connection (2) I219-LM, PCI bus o, device 31, function 6. I have run both the Intel Driver and Support Assist and the Dell Support Assist Utilities. They show 2 different drivers for this device. I'm running the Dell Version. Intel: Intel Ethernet Controller (2) 1219-LM, Version 23.2, 05/30/2018 Dell: Intel 12xx/825xx Gigabit Ethernet Network Controller Driver, Version 22.3.108.0, 01/08/2018
  3. I've been encountering the same problem since Dec 13 - had a total of 5 system freezes in 2 days. On Dec 15 I discovered that Malwarebytes was the culprit and based on the suggestions at that time, I turned Web Protection OFF. Since then I've not had any more system freezes. Web Protection is still ON. My System: Windows 7 x64 Malwarebytes 3.6.1.2711, Component Package 1.0.508, Update package 1.0.8341 Avast Free 18.8.2356 (build 18.8.4084.409)
  4. I am having the same problem. I've experienced a total of 5 hard freezes over the past 2 days on my Dell OptiPlex 7040 desktop computer. Each time I was browsing in Firefox when the screen, keyboard and mouse simple stopped responding. I was forced to hold down the power button until the system shut down. The first several times I only had Firefox, Word and Windows Explorer running. Then just today I had just finished rebooting my machine when the system froze with no applications running. Initially, I did not realize the problem was in Malwarebytes and had contacted Dell Tech Support. My BIOS and all of my drivers were up to date. I had also run sfc/scannow and discovered no integrity problems. My System: Windows 7 x64 Malwarebytes 3.6.1.2711, Component Package 1.0.508, Update package 1.0.8341 Avast Free 18.8.2356 (build 18.8.4084.409) I have downloaded the Malwarebytes Support Tool 1.3.1.553 and am attaching the results. Meanwhile, as suggested by others, I have disabled Web Protection. I had already installed the Malwarebytes Firefox extension and will rely on that for protection while this problem is resolved. Thanks in advance for your help in resolving this problem. mbst-grab-results.zip
  5. Apologies for the very long delay but for anyone still following this thread, I believe the BSOD problem has been resolved. Malwarebytes Support contacted me on Friday, 8/10/2018, to let me know they had a Beta version of Malwarebytes Premium 3.0 which they believed corrected the BSOD problem. I installed it on Monday, 8/13/2018, and have been running with Web Protection ON for 2 days. There have been NO BSODs! So I do believe the problem has been resolved. Thanks to everyone for their support and advice. Really appreciate the help!
  6. @exile360 Thanks for all the information on safer web browsing. I didn't realize the Do Not Track function was based on an "honor system", not enforced through code. I'm not sure that helps much but I'll still keep that enabled. My greatest concern with adding extensions like Adblock Plus is not performance but conflicts that cause web pages to not function properly. I'll check out the extensions you suggested later on. Right now I'm still mainly focused on the BSOD problem. I downloaded and installed the Malwarebytes Browser Extension BETA 1.0.24 that you suggested. I'm also running Malwarebytes with Web Protection OFF. So far everything is running smoothly but I'm being very careful with my browsing so I haven't encountered any sites that activated the protection or caused a BSOD, but I do feel somewhat safer now. Switching to a slightly different topic, have you ever heard of conflicts between Malwarebytes and Avast Free Antivirus - especially any that would cause a netio.sys BSOD?
  7. @exile360 I'm really impressed! Based on what you've said, we seem to have been in the same line of work. I was a business systems analyst working in the investment banking industry. I wrote the business systems requirements for new or enhanced functionality, basically translating business needs into detailed business requirements that developers would use to define their tech specs and then write the code. I did that for about 20 years. Anyway, I've been looking for advice on how best to protect my online privacy. Currently, I'm only using Disconnect, which I like a lot (love their Visualize page view). I've also set Firefox's Privacy settings to "Send websites a 'Do Not Track' signal" = Always and "Use Tracking Protection to block known trackers" = Always. I use the "Disconnect.me.basic" block list. I've read about Adblock Plus, uBlock, Ghostery, HTTPS Everywhere, etc. but was reluctant to try any of them. I wasn't sure about conflicts, performance issues, etc. Any suggestions or advice would be greatly appreciated!
  8. @exile360 Actually, Malwarebytes Support has not asked me for crash dumps / memory dumps, etc. When I opened the ticket I attached the results from the Malwarebytes Support Tool. I'm not sure if that provided them everything they need but they haven't asked me for anything else. The only request I've received from them so far was to add MWB Exclusions to Avast, which I've done. But as I mentioned before, I'm not at all sure this has anything to do with the netio.sys BSOD. Regarding your suggestion that I disable Web Protection, I had run it that way for several days but still got a netios.sys BSOD. But that happened before I updated the drivers. After I updated them, I did run with Web Protection disabled and that seemed to work. It was only after I enabled Web Protection that I got the fault again so I'll give that another try. At least I'll have some protection. Thanks very much for suggesting Malwarebytes for Firefox, which is what I use. I'll look into that. It could be a good temporary solution until Malwarebytes Support (or someone else) figures out what's really going on. .
  9. @exile360 Thanks for getting back to me on this. It helps explain things a bit. Meanwhile, I turned on Malwarebytes last evening with Real Time Protection ON. The system was fine for the evening. But when I booted up this morning, I got another BSOD from netios.sys!! So I've turned off Malwarebytes again. So far the only advice I've received from Malwarebytes Support is to add Malwarebytes Exclusions to Avast, which I've done. I have not turned Malwarebytes ON since I'm not sure this has anything to do with a BSOD from netio.sys. Any suggestions?
  10. @exile360 I'm sure you are correct in that assessment, however my machine is less than 2 years old. Also, I purchased a Dell Small Business machine thinking it would be more robust than a Home device but I'm not sure if that actually makes a difference or not. However, the updates that were applied by Dell Tech support were quite recent - 6 of them were dated within the last 6 months. But even after Dell had updated the driver, I was still concerned that I had all the correct drivers. None of the updates that Dell had applied were called "Intel Ethernet Controller (2) 1219-LM", which is what @dcollins had recommended (PROWinx64Legacy.exe). I then found an Intel website called "Intel Driver & Support Assistant (Intel DSA)" at the following URL and ran it It said that all of my drivers were up to date. https://www.intel.com/content/www/us/en/support/detect.html Then I noticed something really strange. Dell had applied an update called "Intel 12xx / 825xx Gigabit Ethernet Network Controller Driver" version 22.3.108.0, A03, dated 1/08/2018. But the Intel DSA utility said I had the following Networking & I/O driver set: "Intel Ethernet Connection (2) 1219-LM", Version 12.15.25.6, dated 3/21/2017. So I went back to the Intel driver update page and read the Release Notes for PROWinx64Legacy.exe - the one that @dcollins recommended. I found the following: Intel PROSet for Windows Device Manager on older operating systems ------------------------------------------------------------------ On systems running Microsoft Windows 7 and Microsoft Windows Server 2008 R2, you must install the legacy version of Intel PROSet for Windows Device Manager. Note that the legacy version of the software will not change on every release. All of this is way beyond me so for the time being I've concluded that I have the correct set of drivers for my system and that I do not need to run PROWinx64Legacy.exe. I've still not turned on Malwarebytes Real Time Protection but intend to do that later today. So far, running with RTP off has worked for 2 days - no more BSODs.
  11. Update: I contacted Dell Tech Support. They used the Dell Command | Update utility to check out the status of my BIOS and device drivers. The utility discovered that the BIOS, 6 drivers and 2 applications were out-of-date so it updated all of them. The Dell tech suggested I try Malwarebytes again to see if any of these updates corrected the problem. The Dell tech was not willing to use the Intel site to update the Network Adapter Drivers and also was not sure this would correct the problem or not. I'm going to restart Malwarebytes and turn on Real Time Protection. I'll keep you posted on results.
  12. Yes I know, however when I checked the Intel driver download site I found the following warning: About Intel® drivers The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations. I'm checking with Dell right now to see if updating these drivers (and it appears to be more than just one) would cause any problems with my specific configuration. I should have been clearer in previous message.
  13. Are you positive? Just so we're on the same page: I've already had a Dell tech conduct a thorough hardware check on the machine and they also had me run sfc /scannow and I had absolutely no hardware or Windows integrity errors. Also, I tried to restore to a previous restore point but that failed - got into a really scary scenario where the machine failed to reboot but I managed to recover from that. It could have been due to the fact that Windows did the following critical updates on 6/13/2018: Microsoft (HIDClass) 06/21/2006 6.1.7601.24145 and Security Update for Package_for_RolupFIx (KB4284826). I just want to make sure updating this driver won't screw up my machine even worse.
  14. Could you be more specific about which network drivers need to be updated and how one goes about doing that? I'm running Windows 7 Pro which I keep up to date with all critical updates. The machine was purchased in 2017 and Windows was installed by Dell so I would think all the drivers would be up-to-date. I'm running Firefox 60.0.2, the latest version. I have NOT reverted to 3.4.5 - I'm just not running it at all. I had been running 3.5.1 with Real TIme Protection disabled for several days with no incident but got another BSOD yesterday afternoon so I decided to turn it off. The only anti-virus I'm running is Avast Free.
  15. All I have are minidumps - 8 of them. Nothing at C:\Windows\Memory.dmp. If these will help, let me know. Also, I'm not sure how to use wetransfer.com.
  16. I just had another BSOD "DRIVER IRQL NOT LESS OR EQUAL" - it said it was caused by netio.sys. This is the first one I've had since disabling Real Time Protection several days ago. I've now quit Malwarebytes completely. I have not heard back from Malwarebytes Support.
  17. Exile360: I couldn't agree more. Let me explain. When I replaced my old PC with a new one in 2016, I assumed the old license couldn't be transferred to the new machine so I purchased a 2-year Pro license for the new one. About 6 months later, I happened to check my MWB account and discovered I had 2 licenses - the lifetime and the 2-year. I emailed the support team and asked them if I really needed both. They immediately responded and told me no, I didn't need both - I could transfer the Lifetime license to the new machine. They also offered to refund the fee for the 2-year subscription if I didn't need it. I wrote back and told them I didn't need both so they cancelled the 2-year license and I got my credit in a few days. I couldn't believe there were still companies that treated their customers this way. I cannot remember the last time I was this impressed by a company's customer service. Sort of restores my faith in humanity.
  18. Exile360: Thanks so much for this information - it eases my mind a lot. I bought a perpetual license in 2009. They no longer offer these so I don't want to do anything that could mess that up. This is the first time I've experienced any problems with MWB and therefore the first time I've ever posted here. Good to know there are knowledgeable users like you on this forum in case I run into problems in the future.
  19. Exile360: Thanks! I hadn't found that site so it's good to know it's safe. I had read somewhere that UpToDown.com was safe too but you can't be too careful these days. Plus, I don't have active protection right now so I'm even more wary than usual. I also don't want to violate my Malwarebytes Pro License and I'm not sure if installing an older version from one of these sites would conflict in any way with my existing install. I'll wait to hear from the Support Team before doing anything. They've been very responsive in the past but that was years ago.
  20. Update and additional information on BSOD "DRIVER IRQL NOT LESS OR EQUAL". I've determined that the problem started after I updated Malwarebytes Pro from Version 3.4.5 to 3.5.1 on 5/31/2018. At first everything was fine. But then last Tuesday I got my first BSOD. I had never had a BSOD with this system so I was really shocked. It happened again the next day. I contacted Dell Support. They ran diagnostics on my hardware and had me run Windows 7 System File Checker (sfc /scannow). Both were completely clean. The Dell tech suggested a System Restore - which failed. They also told me to check all apps that had been updated recently. I was in that process when I found this Forum and discovered that others were having BSOD problems with Malwarebytes. I raised a ticket with Malwarebytes Support and sent them results from the Malwarebytes Support Tool on Friday but haven't heard back yet. Meanwhile, late Friday afternoon I got 3 BSODs in a row within 30 minutes. I turned off Malwarebytes completely - no BSODs. Another BSOD thread said the problem seems to be with Real Time Protection so I tried running Malwarebytes with Real Time Protection turned off. I've been running that way since ever since and haven't had any more BSODs. Someone else mentioned that reverting to Version 3.4.5 solves the problem. I found 2 sites that have older versions: Filehorse.com and UpToDown.com. Are they safe? Would installing an older version of Malwarebytes invalidate my Pro License? Other ideas or suggestions would be greatly appreciated!
  21. Thanks for getting back so quickly. I found out how to create a ticket, downloaded the Malwarebytes Support Tool and sent the results to the Support Team. Hope they can correct the problem quickly.
  22. I'm having the same problem! It started about a week ago - happened twice over several days. This afternoon it occurred 3 times in a row. Several days ago, I had a Dell tech run diagnostics on my hardware and Windows 7 but everything came up clean. The BSOD does NOT mention any file or executable - just that something is causing a problem. I've downloaded the Malwarebytes Support Tool but can't run it without a ticket number. But I don't see any way to open a ticket. Can you help? Thanks!
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