The above is how the conversation with support ended, so I said to resolve it as in they couldn't help (if the app doesn't have a feature for it not much they can do.)
As stated, I just came to the community to see if anyone had any other solutions. I will drop the issue and await the Nebula agent to get some updates, and in the meantime manually shut down and turn back on the MWB service on all our endpoints.
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