[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

10 minutes ago, Porthos said:

So bottom line is your current system is activated and I can close out this topic.

Yes, thank you.

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

2 hours ago, Porthos said:

Here is a good read.

 

Thanks. I guess that's why I was able to refresh the 2nd device last time (maybe 5 years ago?) but not now. Time to pony up!

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

23 minutes ago, Porthos said:

Lifetime licenses are good for one computer at a time only.

So your current device is already activated?

Your online account should show the following for available devices.

Ah, one only? I guess that explains it. The other one had been covered but not sure exactly how.

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

10 minutes ago, Porthos said:

Is this a lifetime license?

Supposedly.

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

4 minutes ago, Porthos said:

Your account is tied to the email address it was purchased with. If you don't remember that email or do not have access to it you will have to contact the support desk and prove proof of purchase.

 

This is one issue only the support desk can address.

The forum can not deal with license issues.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

Same email and I'm able to log in, but can't deactivate any device other than the one I'm using. I submitted a trouble ticket and haven't gotten a response in over 24 hours.

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

9 minutes ago, AdvancedSetup said:

Deactivate device from your Malwarebytes subscription

https://support.malwarebytes.com/hc/en-us/articles/360038522574-Deactivate-or-transfer-your-Malwarebytes-license-key

 

My only option on that page is to ADD.

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

1 minute ago, Porthos said:

Did you purchase the subscription directly from Malwarebytes?

Yes, but it's been several years.

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

Under subscriptions my only option is to ADD.

 

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

Thanks. I need to deactivate a device that's already gone and add a new one.

[[ RESOLVED ] Have a Premium Subscription. Can't figure out how to Deactivate a device]

...so I can add a new one. Followed instructions and I don't see a Deactivate option anywhere!

 

Help please?

ITA