runner7374

OK. This is what I've done, am doing, for now. I reinstalled Malwarebytes, the free version. During the install, I did NOT engage "browser guard." I ran the initial scan, with no issues. Then, went into the "allow list" and added the Roboform website. Restarted my laptop and everything IS WORKING. I'm assuming the browser guard did something to my Roboform click on icon. Also, adding the Roboform website to the "allow list" should work. For now, my plan is to run a monthly scan, keeping the free version, as an extra layer. Might get the premium version, although I've read NUMEROUS blogs that Malwarebytes Premium has "issues" coexisting with Bitdefender Total Security, which I've had for years and love. Research said you can use the free version of Malwarebytes to run an occasional scan without any conflicts with Bitdefender. That is what I'll do for now as I continue to research. Do appreciate all the feedback. Will keep the above info, if needed, should any issues pop up.

What it was doing: trying to click on the Roboform icon to get to Roboform, normally, a green moving circle shows where I use my fingerprint to initiate Roboform. When I had Malwarebytes, the circle showed shades of blue, and it would NOT initiate Roboform. This occurred on Edge, Chrome and Firefox. I uninstalled Malwarebytes, cleared the caches on all 3 browser, restarted and everything worked. So it had to be Malwarebytes.

I did read it over. What is the Roboform add considered? (C:\Program Files (x86)\Siber Systems\AI RoboForm\ Options I saw are Allow a file or folder, Allow a website, Allow an application to connect to the Internet and Allow a previously detected exploit.

Before doing any of the above, I want to make sure it's done in the correct order. One thing I need to mention. I do have Bitdefender Total Security. Roboform has, NEVER, had any issue existing with Bitdefender. We LOVE Bitdefender and hope Malwarebytes is compatible existing with it, also. I read, on another blog, that Malwarebytes might have issues coexisting with Bitdefender. Concerning your response, you are saying reinstall Malwarebytes at the link provided. Now, do I, during the reinstall, include what Roboform support told me to add in the "list of exceptions?" C:\Program Files (x86)\Siber Systems\AI RoboForm\ If so, how is that done during the reinstall? As far as the Malwarebytes Support Tool, it sounds like you are saying if there is an issue during the reinstall, to then to download it and proceed so that you can take a closer look at the installation for troubleshooting. Just want to make sure I will be doing this in the correct order as I don't want Roboform or other programs I have to be compromised. I do appreciate your helping me figure this out, thanks.

I have been in contact with Roboform about my issue. They advised me to add this to the "list of exceptions" when installing Malwarebytes: C:\Program Files (x86)\Siber Systems\AI RoboForm\ Do others who have used both successfully remember doing anything like this? I will reinstall Malwarebytes (free version) again to give it a try. During the install, how do I add the above to the "list of exceptions." During the first time I installed it, I don't remember seeing a "list of exceptions" or any other way of including the above.

I just uninstalled Malwarebytes because it was preventing me from using my Roboform Password Manager. A little blue square overlaps the Roboform extension, and I can't open it. The Roboform extension shows the spinning green circle, that also, showed some blue, and it wouldn't open. Is there a solution for this?